Quote:
Originally posted by ajpiii
I have Comcast, didnt notice a difference at all... Those fuckers are going to raise prices ??? Fuck them :321GFY
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Word is they are gonna go to $54.95 per month unless you buy cable service from them as well, then you get $49.95 per month for internet plus modem rental if you rent.
I left them because everytime they had those 12 hour outages they didnt wanna issue a credit. They said you only get a credit if you are down for more than 24 consecutive hours. They had like 10 days in a row here where we'd be dead for 12 to 18 hours and then up for a few more and back down again. I called, no credit.
I wrote a letter to them and carbon copied the better business bureau, telling them that I just paid my bill in full, it was my understanding that they terminated accounts not paid for 60 days. I said that if the issue wasnt resolved to my satisfaction by the time 60 days rolled around, they'd need to get them a new customer. About a week later, I got a call from someone at Comcast and they left a message on my voicemail that said "This is so and so with Comcast, if you are still have problems please call 1-866...." not even a direct line or a name or nothing. It was obvious they didnt care.
I said "fuck this shit" and I went and had Verizon install business DSL. That was a pain in the ass to get going. I had a DSL modem here, and thier sales people told me I could use it. Well, come to find out that wasnt so, you have to use the Westel modem for static service.
They said they'd overnight me the right one, no charge. It didnt come the next day, they told me there was a delay and it would be here tommrow - for sure. When it came, they had sent me the wrong modem. I called, was getting angry at this point, they promised the right one the next day. The next day, there were three boxes from UPS sent overnight, all of them had westel modems in them. LOL. So I got 3 of them now.
So I plugged it in and got started on setting it up, when I found out that they only gave me one IP and I was supposed to have a block of 10. Well, that was a real headache and I yelled until I got all the way to a regional call center manager. She managed to push along the process of getting me a my full block of IP addresses, apparently one of thier people fucked up when telling Level3 what to provision my account for.
After it was all said and done, she gave me 2 free months of service as an apology for the hassle, plus the 30 day trial and $250.00 rebate that was part of the package. She gave me her direct line so I could get ahold of her in the future too. So it was a good deal in the end.
Then I called Comcast and told them to come and get thier fucking modem out of my office. Once setup and working, Verizon's DSL is top notch. Not a single problem and NO slowdowns or fuckups.