MPA2 response to MrYellow
 

This is my response for the thread at http://www.gofuckyourself.com/showth...pagen umber=1

I normally do not post on the boards that much. But this is getting out of hand, when people are directly lying about the company I have worked hard to build up for the last 8 years I get upset.

I don't think it?s a good business model going on boards trying to bad mouth anyone, that normally do not bring any good to it. But when some people are doing what ever it takes just so they can get some publicity, and are directly lying, then I cannot just sit here and watch it any longer.

Let me first start out to say that it is ok to be unhappy with a software. It is impossible to please everyone. Some like it, some don't. It?s as easy as that. But we work very hard every day to at least try to make everyone happy. But we are only humans too.

So to ?MrYellows? comments about us here.

You start out by saying that our support has been terrible.
Well this whole thing started out a month ago when you added a support ticket and said something like, ?I have been away for a month now only to find that the program is not completely setup. There are rebills missing from the stats, and for all I know there could be allot more that are not working.?
I personally answered that support ticket telling you that processors sometimes do changes to their back end, and when that happen we always send out a mass email to all customers where we tell them about this and give them a patch to update their mpa2 program. If that is not done, then issues like this can happen.

Oystein also gave you a call after this to try to make sure that everything was taken care of and so that you knew that we where here to help. We also pointed out that if there where anything that where not working the way it should all you had to do was to add a support ticket, and you would be taken good care of like all our other clients.
You also have my personal ICQ that you could have used at any time. You used it ONE time where you needed some help, but obviously I was not there right then because 20 minutes later you said " don't worry Garry, its been fixed ". This was in December last year. This is the only ICQ history I have on you, and my ICQ is always on! And I tried to contact you on ICQ back in February because you where missing 3 months of payment, but I never got a reply back from you.

You have added 12 support tickets to us in total since the 18th of Dec last year. One of them was about you being away for a month, one was about if you where to send your IP to CCBill or if we could do it for you, one was about if we could change a password for a processor for you, one was about if we could re import the missing rebills that where missing because you have added the wrong IP, 3 of them where about trying to get the correct IP from you where we finally had to provide you with a little program so that you could find out what was your correct IP, one where about you telling us that after you added the correct IP the rebills showed up, one where about you complaining that the payout reports didn't show any webmasters, and the last one where you said you figured it out your self, it is because none of your webmasters had made over the minimum pay out of $100 and that was the reason why the payout report didn't show any webmasters.
EACH and every one of these tickets have been answered, and that pretty fast too! And do NOT try to say anything else, because then you are forcing me to post the tickets WITH the answers on the board here!

You say
"Anyway now we're with CCBill you can see that we don't shave
rebills or anything and know we aren't doing anything dodgy."

That's a lie and you know it. You can shave just as easily now as any time before. You are again just trying to gain some extra webmasters by making us look bad!

You say
"I've had so many hassles with MPA2 support and their attitudes."

I will be the first one to apology if anyone from my team has given you a bad attitude! That is not something we value over here. But maybe you should look with in your self before judging others. If you are making untrue statements, and are lying then of course we will not just sit there and take it all.

You say
"Mansion has now without warning turned off our copy of MPA2.
I guess they didn't see fit to allow us to make a smooth transition
without upsetting our affiliates. I thought we would have paid
enough to allow that courtesy. Just another example of how
Mansion treats their customers...."

Well you where OWING US 3 MONTHS WORTH OF RENT. I was letting you play with the program until you where totally happy with it and was ready to start using it for real. Of course that can be hard when you go away for a month and are not working with it, but I tried to be nice. But when you are 3 months late, and then tell us to close the program down, and then to top it all go on boards and talk shit about us, of course we will have the program closed.

CONTINUED..................................

You say AGAIN
The reason we are not using MPA2 is the poor support, lack
of features and woeful attitude directed at customers

The poor support I think I have said enough about already. And say that I lie and I will post the tickets WITH the replies you got!
But the one about lack of features is new. You never posted any concerns to me about any lack of features. What exactly is missing? Or is this just another little white lie just so you have something to post about to get some webmasters over to your program?

You say
"This is his usual tack. Rather than looking at the problems and
trying to come up with solutions that make his company easier to
deal with and his software better. He'd rather blame the client."

Well couldn't be further from the truth! 50% of all the features that now are on MPA2 are added on requests from customers. I?m always on ICQ and so is Oystein. We always listen to what others say, and that is one of the reasons why I?m here today posting this.

You say
"You have no idea how much money is behind us. :-)"

Well that maybe so, but paying $300 a month was maybe a bit too much?

You say
"I think those that know me will tell you that it's beyond a doubt
that I have more programming experience and write code of a
much higher standard then those people that coded MPA2. :-)"

As far as I know the mpa2 program is encrypted, so unless you have broken the law by encrypting it you really have no way of telling this!
Also if you are such a great programmer, why do I have an email here where you ask me how to look in to a database?

You say
" must say the code itself isn't very buggy. As far as bugs the
closest thing is processor changes and things like that. These can
leave holes in the system that affiliates would never really notice."

Ok, now I?m confused. Was it buggy or was it not?
The rest of that sentence I really couldn't understand?

You say
"My main concern was support. I've never once received an
update as to the status of any of our support tickets, emails are
go unanswered or returned with cut & paste responses, and the
time zones which the programmers worked in meant we never
had a chance to discuss our problems with them. "

As I said before - Stop lying about not getting responses from us. I will post your tickets with the answers you got on the boards here! You are leaving me no other options if you keep telling this lie.

And the time zones are one other lie. All our programmers are in Europe. We have people in office 20 hours of the day. So if you want to reach us you can. But if you go away for a month it will be a little harder of course.

You say
"The first example of job status not being reported was our initial install
which I only found-out was "complete" (hardly) after contacting
Mansion to find-out what the hell was taking so long."

Well you must be the first one in the history that have not gotten our "your install are finished" email. I?m not saying you are lying here, because it have happened that emails have disappeared from my inbox too. But normally it?s just me that has deleted one to many emails when I have gone over my spams.

You say
"Their version of a "complete" is one where demo version code is left
in.... oh I could go on but there was just too many problems to
list and too many unanswered emails to go back over."

Well please go on. Maybe tell them about the missing password and the wrong IP you gave us?

You say
"Regarding not getting status updates.... I have complained about
this in just about every email to them. Instead of fixing the
problem they blame it on me. Seeing the "mass mail" feature in
MPA2 and the way the code for that works I can see their
programmers don't have very much experience with email and
this probably explains why their ticket system doesn't work. But
will they fix it? nope, It's the customers fault always the
customers fault."

Well obviously you did get our email where we informed everyone that we had to let one of our programmers go the other day here. You where very fast then to try to email all our customers telling them how much you hated us? All our customers get all our emails, but you only get this one email?

You say
"You'll notice I've kept this pretty civil and kept my distance from
posting anything personal or any direct quotes from Mansion
staff. I'm simply stating that we've switched and the reasons for
this. I haven't brought anything personal into the equation."

Well you have posted nothing then lies about us. If that is not being unprofessional I don't know what is! I tried to be professional staying away from posting any comments here, but I have to put my foot down sometimes!

I know there are people out there that have had problems with the mpa2 program. Of course there will be. We have over a 100 programs running the mpa2 program, and there will always be some that are not happy.
MPA2 are depending on outside sources for it to work 100%. That might be the server, the OS, the processors or the program owners. If any of these things are not 100% then the mpa2 program will give you errors or wrong stats!

I?m not saying that mpa2 are totally without bugs. Of course such a big program will have some errors. BUT we are always around to correct what ever issues you might have!
If a processor do a backend change, then the mpa2 program cannot catch the data dumps, and the stats will not be correct. But we ALWAYS create patches that works with what ever changes the processors does, and the data will be updated again when ever the program owner update his program with the latest patch.

We have had several customers that have had either a terrible server installation that have messed up the mpa2 program, or they have simply just gotten to big for their server so that the server couldn't handle the load and therefore died way to often. We have even had customers changing servers without telling us. All this is of course affecting the mpa2 program, making it show wrong or no stats. But we have always been there to help!

I am sorry to everyone that has read through my long post here. I am even feeling sorry for having to do this to ?mryellow? too. I really do not like to do this, but I will not just sit here and let a couple of unhappy customers dent my company with slander. I will fight and I will fight hard.

This board desperately needs a 'rolleyes' smiley....

More times than you can possibly imagine

:eyecrazy just doesn't cut it

Posting for sig placement. :glugglug

I think the moral to the story is, if you post TONS of stuff, maybe people will think that you have lots to say and must be right, so they'll just believe you because they're too lazy to read all of that.

what exactly is mpa2?

Cliff notes?

you're an enabler dude

Its an affiliate tracking script that does cascading billing and supports FHGs... and also has an 'optional' feature that gets rid of 5 o clock shadows and stubborn stubbles.:winkwink:

http://www.gofuckyourself.com/showth...hreadid=238269

You never cease to make me laugh.

is cliff around?

i thought ccbill used its own affiliate tracking software

have they just impleented this recently?

:1orglaugh

slow unfolding drama...yay!

Dunno.. if he's the MrYellow that wrote Linkup Pro tgp submission software some years ago I'd take his word for that he's a great programmer :)

pretty detailed repsonse, I look forward to hearing Mr Yellows followup on this

if one party accuses another party of making false accusations and CAN back that up with proof that is considered LIBEL

BUT the problem is that in this case i guess both parties would say that the other side is at fault as much as they are.

This sort of case can lead to complications which result in a larger scale case which would mean more money for both parties in legal expenses.

Personally, I think a company has a right to defend themeselves if they are being acused of something.

I read the other thread...pretty long but I think the response from Gary goes along way to help explain their side of things.

that is true indeed

there is 2 sides to every story

nice summary :thumbsup

can't get blood from a rock

3 sides usually

Looks like MPA may have a good case on their hands against HATERZ! :BangBang:

Exactly, the truth is usually the third side. :winkwink:

I wonder what kind of wonderful service you offered to the fine folks at Medium Pimpin there garry. :glugglug

I wonder how many of those 100 scripts wouldn't have been bought if the shave feature hadn't been there.:1orglaugh

what is that supposed to mean?

Cliff notes anyone? :winkwink:

affiliates should not promote those sponsors who have shaving feature, like mpa2.

Shaving is good. It forces slow and weak into the open so the larger traffic can kill it.

The Mansion guys have always been really good to me. I have hosted with them for 2 Years with excellent support.
To give you an idea of how patient they are I have owed them money for hosting for some time. I deserved to be called out on paying my hosting bills to them and he never has called me out on it.

Mansion does some great shit from Hosting to Design to this MPA program that is deamed controversial from a lousy shaving feature that people have been quick to use as a tool to defame this great program.
To behonest... If they did not put that ability with this script it probably would not sell as well as it does. The fact that commerce drives design demands this and crazy enough they have removed this feature and denounced its use publicly.
You all know the arguement and I really think its played out we all have gone rounds and know that one must trust a cash program more than a the scripts that run it.

This application is controversial in more ways than one and believe this..

There are other business's threatened by the development of this out of box solution to an affiliate script. So in my opinion they have alot of enemies behind the scenes that would like to see it go away.

This is one of the most brutal attacks made on MPA I have seen to date and personally I am 100% sure Garry did everthing he could to keep this business relationship from going wrong.

Oystien and Garry you are 2 stand up guys in this business do not let this get ya down to much. I seen this application ran through the demo and fuck me, if I ever open a cash program I will be using this script that makes running a cash program EASY.

Fuck the haters.

few

translation: MPA2 besides a serious attempt for adult script, it's an easy entrance for weak webmasters-future paysite owners. The average new paysite owner has NOTHING new or decent to offer, his payouts cannot be competitive no matter what, unless he proceeds to shaving and other tactics.

Yeah, even dipshit webmasters can use it and that says alot about how efficient it works. Put in the hands of a adept webmaster one should easily be able to gain some market share freeing up time that is vital to developing other facets of the Cash Program.

any response to theis from mryellow?

looks pretty conclusively answered.

toward the end of the 'original' thread
http://www.gofuckyourself.com/showth...hreadid=253683

Can somebody list sponsors that have no shave feature built into their programs.... please just one maybe.

As well for $100 do you think I could get a shave feature built into any affliate script ever made? or is it that much more complicated like I have said program but shaving is really really hard to add in? No Idiots they all shave from clicks *for better conversions* to exits to dialers etc..... if you can post me one affiliate that doesn't shave they better payout $15 per join or be sooo big they are eating their cash reserves up to do payouts.

I find it totally amazing that people think that this shave feature is so sneaky, which in reality must of been added in from Affiliate requests...lol

MPA2 is not an affiliate it simply is the affiliate backend.... the people who rent/purchase the software are the ones in control, hell for $100 I can easily build you a shave script...hell look online and I am sure anyone can figure it out... Point is you want to start fresh and have a robust affiliate program then there is Really not much else that comes close...they even have good relationships with the processors you setup with. I used it once and unless you are gonna cap 1000 joins per day this software is really hard to beat....hell post a few other scripts that come close there aren't any I looked really.

Besides that to be honest I gotta say Garry might even go overboard on being nice/accomodating when it comes to payments and setup costs etc. This is his baby, he simply adds the features that are asked for.... Look at it this way this MrYellow dude goes away for 1month and then asks all those dumb questions...hell even with no idea how to get your ip he was able to run a viable program, lol.....its saying something I think.

Tim

Yes, lets announce it to the world

"OH LOWLY AFFILIATES.. WE SHAVE! WE'RE PAYING YOU _LESS_ THAN WE ADVERTISE! THAT'S RIGHT, WE'RE SCREWING _YOU!_"

you should have removed 'HEADER' while cut and pasting
from notepad :2 cents:

Nice post Bauhaus, totally right. These $30-35 programs paying that much on $1 trials would just lose money without shaving.

And yep for $100-200 you could add a shave feature to any program, and i'm 100% sure almost every major persignup program has them nicely built in and actively using them none stop. Just look at PIBcash.com and there stats they were still losing money for the first months on a lot of there affilates after shaving 30-35% of sales. What about these programs paying $35-40 per $1 trial do we really believe they are not shaving??

Garry is a stand up guy and MPA2 has kickass support & runs perfectly well for us.

Matt
Wildcash.com

Does MPA2 know which sponsor shave?

Until MPA2 removes the shave modula from their program completely or shows a shave percentage(like CCBill) in the webmaster aree maybe than more webmaster would trust MPA2.

NOT

I hate 2 admit it but I think you are right sir.:Graucho

You got's that right. Most have shit for content.

good read :glugglug

if they knew they sure the shit wouldn't tell you, me or anyone else. And they ain't going 2 remove it. this same stuff has been posted 3 or 4 times on this board and the shave is still in.
fuck'em

:stoned

sad that MPA2 is dying
it could have been a nice program bring mansion a lot of money
if only they would have never implemented the shave function
no serious program can now even think about using mpa2 as no serious webmaster will promote it
i know a lot of guys who won't no more

its kinda sad

:glugglug