Problem with the Affiliate Program and CC Bill - long post here
 

I didnt know anything about this problem until an affiliate emailed me about this on the 7th....then again today....I am posting the emails between ccbill and I that occured today...
(the problem was fixed on the 7 and now the problem is happening again). I am seriously considering dropping ccbill - anyone have any opinions on this?
Thanks, FT**

The top email is the last one I received from ccbill...


Subj: Re: affiliate program [T2004011101T2]
Date: 1/11/2004 2:40:32 PM Eastern Standard Time
From: [email protected]
To: [email protected]
Sent from the Internet (Details)




Dear Webmaster,

I have submitted a Bug Report on this issue, thank you for your patience in this matter.

Casey L (Client Support)
[email protected]
CCBill.com
TF: 800.510.2859
FAX: 480.449.8823
FAX: 480.449.8819

Please keep previous correspondence.


----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Sunday, January 11, 2004 12:16 PM
Subject: Re: affiliate program [T2004011101T2Z3446253]


Sender : [email protected]
Tracking Number : T2004011101T2Z3446253
Pool : CCBill Client Support
Sent to : [email protected]
Date : 1/11/2004 12:17 PM

--------------------------------------------------------------------------------

I received the first email it was 01/07/04 and I corrected the problem...in the advanced features under affiliates....(which by the way you webmaster area is VERY HARD to figure out how to use)
After I changed it to unlimited it was confirmed as being fixed...The affiliate checked and confirmed this for me...
Now, an email comes through last night from the same affiliate telling me it was changed to 1 rebill and not unlimited as it should be...The problem is on your end not mine.
Melody

Dear Webmaster,

I'm trying to track down where the error occurred, if you can tell me the location of where you changed the affiliate account to Unlimited I then can take this information to the Programing Department for further review, also if you can tell me the day that you made this change it will help to track down the problem.

Casey L (Client Support)
[email protected]
CCBill.com
TF: 800.510.2859
FAX: 480.449.8823
FAX: 480.449.8819

Please keep previous correspondence.


----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Sunday, January 11, 2004 11:51 AM
Subject: Re: affiliate program [T2004011101T2Z3446188]


Sender : [email protected]
Tracking Number : T2004011101T2Z3446188
Pool : CCBill Client Support
Sent to : [email protected]
Date : 1/11/2004 11:52 AM

--------------------------------------------------------------------------------

After I edited it back to unlimited payouts - the webmaster checked and emailed me back saying it was right. Then all of a sudden its down to only 1 rebill - so it was fixed to unlimited and now its changed again...(showing you his email to me - saying it was fixed) - So I know it was right....
I didnt change just his ....I changed the affiliate program for all affiliates to receive unlimited...Didnt even know there was a problem till I got his first email saying it was set to 0 rebills....So are you now going to tell me who is changing the affiliates payouts???
Melody

Subject: Re: WTF?
Date: 1/7/2004 2:45:58 PM Eastern Standard Time
From: [email protected]
Reply To: [email protected]
To: [email protected]
CC:
BCC:
Sent on:


Sent from the Internet (Details)


Yup, it now says unlimited for rebills. Thanks for your quick response.
----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Wednesday, January 07, 2004 1:20 PM
Subject: Re: WTF?


Ok...I double checked and I believe it is fixed...Please double check on your end
Thanks again
FT**

Dear Webmaster,

You said that you have edited this members account, where did you make the changes on this account.

Casey L (Client Support)
[email protected]
CCBill.com
TF: 800.510.2859
FAX: 480.449.8823
FAX: 480.449.8819

Please keep previous correspondence.


----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Sunday, January 11, 2004 11:40 AM
Subject: Re: affiliate program [T2004011101T2Z3446159]


Sender : [email protected]
Tracking Number : T2004011101T2Z3446159
Pool : CCBill Client Support
Sent to : [email protected]
Date : 1/11/2004 11:40 AM

--------------------------------------------------------------------------------

Well, you selected "to stop paying after 1 rebill"? I didn't - my payouts have always been for unlimited. So WHO changed this?
Melody
Dear Webmaster,

I have changed their setting for this affiliate. Under their edit payouts it was selected to stop paying after rebilling of "1" I have changed it to unlimited rebilling. Their was a bug that was address for the affiliate system and a "0" was appearing instead of "Unlimited" this has then been corrected. If you have any questions please let us know.

Casey L (Client Support)
[email protected]
CCBill.com
TF: 800.510.2859
FAX: 480.449.8823
FAX: 480.449.8819

Please keep previous correspondence.


----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Sunday, January 11, 2004 11:12 AM
Subject: Re: affiliate program [T2004011101T2Z3446084]


Sender : [email protected]
Tracking Number : T2004011101T2Z3446084
Pool : CCBill Client Support
Sent to : [email protected]
Date : 1/11/2004 11:12 AM

--------------------------------------------------------------------------------

Affiliate ID is: 558698
Thanks, Melody

Dear Webmaster,

Can you provide me with the affiliates account number so that I may check their account as well.

Casey L (Client Support)
[email protected]
CCBill.com
TF: 800.510.2859
FAX: 480.449.8823
FAX: 480.449.8819

Please keep previous correspondence.


----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Sunday, January 11, 2004 10:41 AM
Subject: affiliate program [T2004011101T2Z3446007]


Sender : [email protected]
Tracking Number : T2004011101T2Z3446007
Pool : CCBill Client Support
Sent to : [email protected]
Date : 1/11/2004 10:42 AM

--------------------------------------------------------------------------------

I was emailed a few days ago and told that my affiliate program was set to 0 rebills...I went in and changed this IMMEDIATELY to unlimited rebills for the affiliates. Now this same person emails me and tells me it is now set to only 1 rebill for affiliates.
TELL ME WHAT THE HECK IS GOING ON and why and who changed it to affiliates only getting credited for 1 rebill. I DID NOT DO THIS!!!
Melody
acct. number 924120

Summary please if it sounds interesting ill read the rest

should get a few views this one.

-Cliff notes-

She wants her affiliates to be paid unlimited rebills.
An affiliate emailed to say it was set to 0 (ccbill default we were all told).
She edited her account and the affiliate confirmed that it now said Unlimited rebills.
She got another email from the affiliate saying it now said only 1 rebill.
Ccbill is no help.
She's pissed because she wants it to say unlimited and it keeps magically changing to less.

-fin-

PurrrsianPussyKat - i think you missed an important point. if the ccbill affiliate admin says 1 rebill, ccbill will only pay affiliates for 1 rebill.

so it's not just how it looks, it's how affiliates will be paid.

fetishtemptress - why not ask ccbill to do it for you? if they insist on making everything SO fucking complicated, they should be willing to help out.

CC bill said they submitted a "BUG REPORT" on it...The affiliate emailed and said it is back to unlimited but, whats to say this so called "BUG" wont happen again??


FT**

Sometimes I really wonder what is going on with support there.


http://www.gofuckyourself.com/showth...hreadid=186090

FT considering your history of not paying your bills, I for one am not likely to believe your bullshit story

FT, just call them and tell them to do it for you. tell them after the shit that just went down, a report isn't enough - you want your affiliates paid correctly and you want them to be able to see they'll be paid.