Ibill:Customer Service SUCKS!
 

Even though Ibill has improved system performance and reporting, I as well as others, in my forum are thoroughly disgusted with customer service. They have no idea what we need or how to provide new customers with an adequate online sign up account set up in a timely manner.

The most disturbing news is that I hear they promoted the person currently in charge of the call center to a VP of Ops position, the worst fucking piece of thier business. :mad:

WHOEVER is in charge there please hear us when we say "They didn't get it done on the customer side, why put them in charge of all else. Are you all fucking stupid or is it just that easy to get a VP position? My guess is that the qualifications are:

1: SAT higher than a dead dog
2: Body must be breathing "oxygen" Dead people may not apply
3: I have industry experience (ex-teller at the bank)
4: Oh! I was the last person left, Gee, they made me a VP
5: What a "rack" on that one! Make Her a VP and send HER to my office for some personal dick-tation!

Gee, no MBA, no Operational experience, hmmm, iBill found them another winner. I hope this gets them to the next level before CCBill does it for them.


Do us all a favor this Holiday season and take a look at your customer "no" service and this body filling a position as a VP of Ops which could be done currently by a blow up "Annie Doll".

Christ... please give us what we are paying for. If not, shut down that shitbox you call customer service and subcontract it out to India like all your competition is doing.

Before I start jacking off I leave you with this, we are happy with day to day processing but the ongoing customer service and payout effort is horseshit. You fucks need to hire Ron Jeremy, at least he could manage a consistant level of "servicing the client".




:2 cents: :321GFY

I agree 110% I tried to get in touch with Sylvia Perez and she's off for 2 weeks, no one in CS knows anything about anything !! Has anyone noticed a rise in the # of refunds over the last 4 weeks or so? I called CS to find out why so many and no one could give me an answer. Very strange??

Is Ibill going to have a booth at Internext this year? I remember last year someone who posts on this forum totally went off on them at their booth.

I was in the iBill booth last year the whole time. The only person that went off
was some lady over a $300 check. Last year this time iBill was having problems with their payout system. Some of you may remember iBill handing out checks to cover late payments. Clients were coming up and getting $5,000, $10,000, $15,000+ checks; even lensman got a nice check....

Nothing but smiling faces...

BTW: They still suck!!! Even more now with their knowledge base all but gone?

Good luck after the sale. If you can still sell it.

Happy New Year everyone!!!

To all the haters - GFY!!

Thats just the tip of the iceberg.. they
screwup more times then fixup.

I am sick of iBill.

She used to be my rep .... What a piece of crap! We were exchanging insult emails, till I suspended the use of thaccount. I finally got a new rep which is a magician and polite... Because of her, I started using them for some of the US traffic....

I can't believe they promoted this useless bitch Perez....

Had to find one of my latest email to her...LOL:

-----
-----Original Message-----
From: [email][email protected][email]
Sent: Sunday, December 01, 2002 1:48 AM
To: [email protected]
Cc: [email protected]
Subject: Re: Account xxxxxx


Hi,

I have a University degree and am quite educated. I do not need you to tell me what is a chargeback and what is a refund. If, unlike all the time I sent an inquiry, you would take the time to READ instead of sending off an off topic reply, relations and reputation of your firm would be much better ( mainly in webmasters bulletin board and lounges).

READ my original email and RESPOND to the subject of that email. I would also like my "rep" to answer. I do not think one answer a year is demanding too much????

If you send me again one of your generic piece of garbage email, I will have to pursue this matter with higher authorities.

XXXX XXXX

--------------------------

Answer from Sylvia Perez:

xxxx xxx

I hopes this helps.

Have a GREAT day!
Many Thanks...

Sincerely,
Sylvia Perez
CAM Dept. Manager
iBill
[email protected]
(954)363-4611
(888)237-1764 ext.#4611


----------------------


Ibill is not that bad, but this rep is the pits...

[QUOTE]Originally posted by directfiesta
[B]

She used to be my rep .... What a piece of crap! We were exchanging insult emails, till I suspended the use of thaccount. I finally got a new rep which is a magician and polite... Because of her, I started using them for some of the US traffic....

I can't believe they promoted this useless bitch Perez....

Had to find one of my latest email to her...LOL:


I am reviving this thread because after reading the post about high refunds i checked one of our own sites then called Busty-Bucks to see if they had been getting many refunds.
Well on my own sites i noticed a 6x increase with Ibill in the last 6 weeks, we would normally get about one refund request every two or three months mainly due to stolen credit cards but now i notice at least a 6 x rise in refunds. This was confirmed buy the guys at Busty-Bucks who show 4 times the normal refunds with Ibill and zero with CCbill and Epoch . My rep is also Sylvia Perez and yep she is out until the 5th Jan next year. But her manager is a Mr. Greg May so i left him a short sharp request to get in touch. He to is on holiday (i am surprised anyone is left there ?)

One interesting point i found out is you can request the all refunds are authorized by the account holder first instead of letting Ibill just refund who and when they like, so i suggest all of you that have accounts at least get on record that you want to pass any refunds first , because it seems to me this process is being handled by people that dot give a shit if its a real fraud or just some low life trying to get a free ride.

We are also sending out letters to all who request refunds due to stolen cards which lets them know:-
that in the interest of security and to stop this type of fraud happening again their details have been sent to all major online billing companies covering 99% of all adult sites so that no longer will anyone using their name or CC details ever be able to access adult porn on the web ?

Cindyxx:thumbsup

funny thread. :1orglaugh

still amazed people use ibill though

Problem is if you run a program like that of Busty - bucks who inherit a bunch of affiliates its not easy to change them all over to CCbill or Epoch some webmaster who join affiliate programs still like Ibill they don't get to see all the shit that happens behind the scene. All they are interested in is the bi-weekly check ?

Still with Ibill for the US traffic because of rebills ...

My new rep is Sharmaine Deans . She has been 100% cooperative and supportfull. Also, she knows what she is talking about ( US corp, Visa Reg, ACH to my account...). If they had more like her, Ibill would be a major player. 100 Sylvia Perez cannot come near replacing Sharmaine...

I just sent her a New Year gift.:thumbsup

Damn she's lucky because that's probably the only place where she can work :1orglaugh

Switch to paycom/epoch. Better customer service, timely payments, the list goes on... ohh did I mention they have Christy Taylor working for them? Call and ask for her, you'll be talking for a long time ;)

Most people have multiple accounts but it doesn't stop any of us getting annoyed at the stupidity of Ibill i have cut down by more than 3/4 the amount of sign ups with Ibill and i know others that are doing the same trying to wean people off Ibill and on to CCbill or Epoch but some webmasters are stuck in their ways and it will take a major bankruptcy to make them realize there are better alternatives and more money to be made with other processors !!

:2 cents: :2 cents:

[QUOTE]Originally posted by Cindyff
[B]Cindyff, Greg will be calling you later today. He is in the office today and got your voicemail this morning. I believe you are in California so we are waiting for an appropriate time to call.

Fucking IBill costomer service SUCKS!

hmm I was considering using them.

:Graucho

It might but Ibill always pays on time here.

Is there any word about reserve payouts for EU webmasters? If I could get a damn BA flight I would be over myself.

We use all of the remaining major processors and Ibill is the only one holding reserves.

IBill suffer from what I call 'going corporate'. It's happened to godaddy as well. It's when the company gets so big, or something happens such a buyout or whatever that removes the people who know what they are doing, or actually enjoy what they do, and replaces them with dancing monkeys. It seems to happen to all growth business'es eventually. It seems to be a necessary change to become a 'real' corporation rather than a well run business. At the real top end of the scale are Enron and the like. IBill are spring chickens and have just started down the very beginnings of that road. Crap service, crap ethics, crap company. Nothing more needs to be said.

Do they have one???? I didnt know:1orglaugh