Candid Hosting Rules!
 

I LOVE CANDIDHOSTING. THEIR 48-72 HOUR TURN AROUND TIME FOR SUPPORT TICKETS REALLY IS 2ND TO NONE :thumbsup

IM SO GLAD IM STUCK IN A CONTRACT THERE FOR A YEAR!!! :helpme

HAH

Not really what you should do is either get a live rep (preferably sales) have him connect you to tech and get things straightened out. They seem to pay attention to the ppl that start up complaints.

Or secondly, call them up and cancel the contract cuz that style of support doesn't allow your business to grow, hence your losing money by hosting with them instead of allowing the network to strengthen your sales.

one shoudn't have to dick around to get shit done

its rediculous.. i asked them to ad 3 domains into their dns after i put them on my server. it took 3 days, this is the norm there it seems. every single ticket i open there i have to call 2 days later to see what the delay is all about. :feels-hot

i second that!!!
:drinkup

move,

best thing you can do

rackshack has better response time then these mofos and they are unmanaged!

i cant move, locked into a deal. only 4 months remaining though. dont think i can get out of it, and cant afford to deal if they decide to take me to court. :ak47:

that blows

Why dont you take a look at your contract that's what they'll sue you based on, but take a look if there's a support clause in there...

If there isn't any support clause, then you know next time you sign a contract you better make sure its something reasonable like 24 - 36 hours

If there is a clause there on the response time for support requests you can tell the judge (representing yourself and saving money) that they didn't hold up to the contract hence its null and void.

Regardless, there is something known as fair market value, now I assume this would just as easily apply to support.

Basically if you are paying $10,000/mbit and the fair market value is $1000. You can break out of the contract, same with support, if the fair market response time is 24 hours you can try this technique with both the reps and the judge.

The test of a company usually comes when you plan on leaving them rather than when you plan on signing up with them. If they're just as gracious letting you go, as signing you up, that's high class.

or you can tell them to suck your dick and call me to find out how to get cheap hosting.. infact we offer buy-as-you-use hosting... so hit me 124765860

ISPrime rules. End of story!!!

Nardimus,

Whose your rep, and when did you submit the ticket??

Please contact me when you can.

man they are paying out BIG TIME for posters these days huh?

Now THATS what I call customer service

Waiter there's a fly in my soup

:1orglaugh

i gave up, ive already contacted my rep before. that does no good, maybe it helps a particular ticket, but when another problem arises i can be assured nobody will get anything done for days.

the best is when you call support directly and they tell you oh yeah, sorry about that, we only have 1 person who can handle that and he wont be here for awhile.

:thumbsup

rackshack rules :)

I waited 12 days to have a domain added to my server once....

how long I been screamin that WTF People get a clue ISPRIME rocks, candid sucks cock. Contract? are you fuckin serious? LOL

there are techs from candid on icq all the time, try them there...

contact me if you need some #'s

my rep at candidhosting is mark. i call him and he has someone on my every problem within seconds. he also checks back to make sure things are fixed and working.

if you're having problems with your rep, perhaps you can contact sharon to get switched to another one. i believe she is the person who would look into things like reps who don't fix problems for customers.

Fuck Candid, they suck! Go with Webair or ISprime if you want some real hosting!


:2 cents:

You know, rackshack has some great support:thumbsup

I don't care what people say, but I'm happy with my cheap rackshack server. No real problems and every support ticket gets answered asap. Shit, I've had support tickets resolved with minutes during business hours.

Paying over a dollar a gig at Candid is beyond me. Have you seen their new virtual packages? 25 gigs for $45/month and $50 set-up. About a month ago, they had 50 gig virtual plans for $25 and now half the gigs for about twice the price:1orglaugh LOL

anyway, rack shack rocks!! your own server for the price of a virtual.

fuck candid, there just plain lazy...thats all there is to it.......candidjoking more like it:2 cents:

I must say... I think this is first post I have ever seen on any board that had somthing good to say about Candid.

did you read the thread?

candid sucks ass, there spammers get me irritated sometimes, try that shit On Isprimes network, NOT

Support is the key, so are 30 day contracts........

No one really bothers to read the Terms and conditions of their sales contracts. Most real Hosting providers offer a Service Level Agreement anymore.

If your host cant offer a Service Level Agreement for network uptime as well support turnaround times then why are you letting your business go to amatuers?

Read your sales contrcats, then look into a new host ASAP. If I was you I would look for recomendations other than making my decision strictly on price.

You get what you pay for.

:D

Serge_Oprano

I thought Candid use to be one of the best? I remember they use to get high reccomendations here, in fact I almost went with them before I chose my current host. What happened to them?

Candid Hosting .....Recommended by Spammers everywhere.:winkwink:

Candid Sucks! Nothing but Problems with them

have heard nothing good about candid, try jupiterhosting.com :thumbsup