Jettis sending out emails

Hmmm. What if Visa REQUIRED all ISPS to send rebill confirmation emails to their customers? Now...THAT... you've got to worry about.

owow

This is a lot better than the CC companies killing rebills altogether.

Can anybody confirm Jettis is emailing the above out on all to all of their clients' members? This is pretty disturbing...

That wouldnt be bad, you wouldnt have to worry about the forgot to cancel 9 months ago lol.

bump

In light of the latest round of card association regulations (1% chargeback thresholds) and the ever changing landscape of the industry as a whole, we spent a great deal of time analyzing our recurring database to identify potentially high-risk consumers. Although we have a number of measures in place to determine high-risk transactions, certain consumer behavior is not on display until charges begin to appear on statements. Through a number of factors, we identified a subset of consumers and, as opposed to simply killing these sales, delivered a reminder email with the pertinent billing and account information ensuring they were as familiar as possible with the charges when they posted to their statements.


We would be foolish to believe this communication wouldn't lead to a percentage of increased cancellations, however, times are changing and at the end of the day, the overall health of our clients businesses and our portfolio as a whole is our focus. Everyone is aware of the recently imposed thresholds and the inherent risks with fine liabilities, etc. Bearing all of this in mind, we felt it crucial to review the transactions in our accounts to ensure that our position remains as solid as ever in the processing space. We owe that to ourselves, as well as the many clients who have entrusted their businesses to us. Our philosophy is based purely around longevity. Always has been, always will be.


Importantly -- and to answer what seems to be the big question on many minds -- , we did NOT, nor do we intend to, email our entire consumer database. Only those who we felt posed the greatest potential risk to the health of our accounts and the businesses of our clients received this communication.


Feel free to contact our Client Services group ([email protected]) or myself personally ([email protected]) with any questions or concerns.

Best,

John Skorick
Jettis, Inc.

Hi John,

How does Jettis determine who is/isn't a high risk customer within it's database? In my mind this seems rediculous, because what statistics, insight, or facts does Jettis have access to beyond a customer's credit card #, length of membership, and prior purchasing history? From the limited information you do have, how could you possibly determine whether or not a person is a high-risk customer? What specific criteria do you use to determine whether or not a person will charge back? Hey, if a member has been around for 6 months and hasn't accessed the site, I agree that they may be a chargeback candidate. The problem is, you have no idea how often a member accesses a site!

The answer is you can't. You guys aren't singling out righ-risk consumers. What you are doing is sending out a blanket e-mail to those members that have been customers of our sites for a while...our most valuable customers. You're taking down the good with the bad and I am seeing the direct results of your actions with respect to revenue.

Add this to your reluctance to inform your customers of changes like this, lack of communication in general, blanket policies that affect all your Webmasters, and buggy transaction processing and stats reporting, and you have the recipe for a Globill-type company.

I myself will not tolerate it and let this be a notice that I will be switching processors next week. I'm pretty tolerant of the companies I do business with, but this is the straw that broke the camel's back.

Your processor can tell where people are by the IP address they use to signup. By comparing that IP to the zip code and then adding the last four digits of their credit card, you can tell who will chargeback if you don't email them every month.

If you divide that number by 9, you can find out which members are most likely to vote for Ralph Nader in the next election.

Good to know!

lol

I'm not expecting a response from them, they'll stick their head in a hole like usual.

ok

If a monthly reminder that your member is going to be billed again makes them cancel then your members area must not be good enough to honestly retain members. I think it is a good thing to let everyone know whats getting charged on their creditcard, they trusted us enough to bill it the first time..

so you dont want your members to know they are being billed?

Thats pretty much what this business was built on.

i'm hoping that's sarcasm again

And thats why it is changing....put 2 and 2 together. More sponsors are going with cheap sites (10 dollar sites) do you think they are doing this becuase they feel like being nice??? The Visa changes are real so that means people can not live in the past and must change with it. If your business model revolves around billing people without them knowing then you will fail. Why not try building a members area that offers everything that is stated on the join page plus more. Why not drop the rebill price from 40.00 down to 20.00. There are way too many people here that think just like you, they only think about what made people millions years ago, well times have changed.

My guess is they're not determing which customer are likely to charge back, but which clients of theirs (aka affiliate programs) are running closer to that 1% mark than the others, and they are emailing the customers of those affiliates.

That being said, I do suggest you keep Jettis as one of your processors, and bounces your transactions around between a pool of them. I think Jettis is at least a financially stable company, you won't have to worry about not getting paid.

My two cents