Your Thoughts About Probilling
 

Ive heard good and bad things about problilling. Im not too sure what to make of it all.

What do you guys think about them?

I have used them for over 6 months now they never miss a payment, great customer support, their scripts are rock solid.

Anyone who uses them knows they are great. Plus if your from Canada you can get around that whole Visa reg thing ;)

ps your sig istofugginbig

I have worked them and they have a slick easy-to-use interface for the novice and the advanced webmaster.

:thumbsup

They dont accept penis enlargement websites.

Really or it's a joke ?

A very good crew to work with. I have nothing but positves to say about Probilling.

im dead serious! I wanted to use them, and try out their check system and was denied. They said they do not accept "penile enlargement websites"
Their loss really...

Good Evening all...

Another Member of this Chat Forum turned me on to a discussion about Probilling.

I will keep this explanation simple!

YES! I have always gotten paid on time by Probilling.com.

But that is about "ALL" there is to the positive experience with thee entire bunch.

BRIEF BACKGROUND:
I have been online for 4 years....and have had "0" (yes! that is a bigg fat zero) chargebacks........Visa/Mastercard and Web900 included. "UNTIL" recently! "UNTIL" ProBilling!

I use Probilling.com to process my WEB900 transactions.
60 days ago, I reviewed my Webmaster stats, and noticed that there had been a WEB900 chargeback, for a Membership that had expired 90 days "prior".

I shot a "disgust" e-mail off to the Member, expressing my discontent with this situation. Suprizingly, they claimed that they had no idea...what I was talking about. They swore up and down that they NEVER CALLED their phone company and disputed the charge on their bill.

I walked away from that one...altho...I had reason to believe, that they were telling the truth.

*scratching head noises go here*

THEN! A week ago, I noticed, that another chargeback had been created for another WEB900 Member.

I contacted Probilling and inquired.
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From: <[email protected]>
To: <[email protected]>
Subject: 900 chargeback
Date: Thu, 16 Oct 2003 10:51:51 -0600
Organization: Probilling
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Hi Lisa

I just wanted to explain this 900 chargeback in the privacy of an e-mail, not on the public forum. I believe the reason that this customer charged the transaction back is that he never got access to your site.

Haldor Thorkelson
Vice President of Business Development
proBilling Inc. Phone: 1.866.233.2242
Fax: 1.403.277.7996
Email: [email protected]
URL: www.proBilling.com
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I got a "confimred" lamed response from Probilling.com, (after I waited for 6 or 7 days)...that this member charged this item back because they had not gotten access to my website.

MY MEMBER was equally suprized! She was totally in the dark, and swore on her mother's grave that she DID NOT call her phone company and charge this amount back!

INTERESTING?
SOUND FAMILIAR?

IT GET'S BETTER....KEEP READING!

I "KNEW" that was total bullshit, because I can ealsily monitor my members area, and I know who is logged in at all times.

SO! I sent a screen snap of the screen view, and the total amount of bandwidth consumed by this Member...to Pro-Billing.

I got no response.

SO! To get a rise out of Probilling, one must post something in their sacred little Forum. ACK!

I noticed, that someone had posted something exptremely negative in the Probilling Forum, regarding WEB900 chargebacks, and the fact that the numbers were getting higher every day.

Ummmmmmmmm....*scratching head noises go here*

In Probillings defense, "Thor" posted the name Navaho Networks, and insisted that they were a reputable WEB900 processor.

There was no doubt in my mind, that this might be true, but if Probilling was NOT willing to investigate this chargeback on my behalf....then I would take matters into my own hands, and do it myself. Of which I did. And "of which" I got banned from Probilling "AND" my account was terminated without notice.
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I sent "this" e-mail to Navaho Networks:**********

'[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'


Good Evening!

I am sure that you are busy, so I will keep this issue ?short?

I am a Webmaster, and Probilling.com processes Web900 transactions for my account.

Recently, one of my Members contacted you, and created a ?CHARGEBACK? by denying that they were granted access to their Membership Account.

In return, Probilling.com charged me $25.00 for this ?CHARGEBACK?

The issue is quite simple to resolve, yet Probilling.com runs in ?circles? with their answers to all of their webmasters. All we really want them to be able to accomplish is to ?STOP? ?fraudulent complaints??.and complete our transactions, so that we can get PAID!

I may be out of line, by contacting you myself, and eliminating the ?middle man?, but it is extremely frustrating, and extremely costly, to ?accept? poor excuses. And since I don?t really know if Probilling.com ?can not? resolve these types of issues with you, or if they just don?t ?want to try? to resolve these types of issues with you, I don?t have a problem speaking up and defending myself.

I have attached the following information for your review:
A)A screen-snap of the Member logging in and gaining access to their Membership account
B)3 different e-mails regarding correspondence that I had with this member. The ?3rd? one being verification that this Member ?DID IN FACT? gain access to their account.

So tell me, what does a Webmaster or and Internet Billing Company (Probilling.com) have to do to establish the fact that this customer lied to you and created a CHARGEBACK for no good reason?

Transaction Number:
462140

Date:
9/28/2003 @ 1:35:15 PM

Amount:
$24.99

Current Status:
CHARGEBACK

Payment Method:
900pay


Name & Address:
Katarina Dancer
6676 Amarillo DR
Romulus, MI 48174
United States

Phone Number:
7345951822

Email Address:
[email protected]



Merchant Website:
LisaSkirts.com

Payment Option Description:
LisaSkirts.com® WEB900 Instant Membership



Purchase Date:
September 28, 2003

Expiration Date:
October 28, 2003


Consumer IP Address:
68.42.15.68


I would certainly appreciate it, if you would ?PAY THIS MEMBERSHIP? since the evidence is NOT DISPUTABLE.

Thank You in advance, for giving this matter your immediate attention.
***********************************************

THIS MESSAGE IS LIMITED TO 10000 CHARACTERS...SO PLEASE READ MY SECOND POST!

THIS IS THE SECOND PART OF MY ORIGINAL POST!




THIS IS THE IMPORTANT PART!
THIS IS THE RESPONSE THAT I GOT FROM THE CUSTOMER SERVICE REPRESENTATIVE AT NAVAHO NETWORKS!

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Subject: [navaho #25897] FW: 900 chargeback
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Dear Lisa,

Sorry for the delay in getting back to you on this matter.

I have looked into this customers account and the reason the purchase was returned is because this customer is in a non-billable area. This means that our third party company sent the purchases out to her company, but they were returned.

Now we do have the areas in which are non-billable blocked, but there is a very small percentage of callers who get through to our service. In which when we are notified of this we do block the users on our end from using the service.

To resolve this matter you can collect the funds on this account from the customer. If you decide to do this please inform us of the funds collected so that we may correct this on our systems for you.

If you have any further questions please let us know.

Thank you
Support

[[email protected] - Fri Oct 17 06:41:46 2003]:
www-data [[email protected]]; on behalf of; Roslyn via Navaho Support [[email protected]]
***********************************************

I forwarded this response to "THOR" at Probilling, and kindly asked that he refund my $25.00 for the chargeback on this account, since, it is clearly NOT a chargeback.

At which point, my account was terminated in the Message Forum "and" the internet transactions came to a screeching hault since they disabled my account without notice.

*scratching head noises go here*

I took a big hit with Globill....and I don't see the humor in Probillings activities. I am not in the mood to put up with it, and they should know by now, that Adult webmasters will question all suspicious activity.

Their "CLUE PHONE" should be ringing. But apparently they don't care.

I look at it like this......Probilling needs me, I don't need them.

Thank you for allowing me to share this post with you.

It is always "your decision" on how you want to handle your online internet billing transactions...I just think an occasional "heads up" is nice. *smile*

I am sure, that you will see a post similar to this poppin up all over the internet, I am not finished with Probilling yet.

I get 1,555,555 hits a month, and believe me, news travels fast!

Have a great rest of the week...be good, and be safe!

LisaSkirts®
http://www.lisaskirts.com
"a slave-boy with too much time on his hands..isn't spending enough time on his knees"

Very interesting....

If you want to find out about Probilling, do a Search on this site......

many reputable webmasters have asked them tough questions about how they are avoiding the VISA fees etc..........when asked, the Probilling reps run and hide

anyone who can't stay and take the heat is not OK in my books......

I will re-iterate.........everything I and others have learned about Probilling, including the brief disruption of their merchant acct in the past, leads me to believe that soon they will be faced down with the inevitable............and that means closure, just like glo-billing and so many others.........

if they disagree, why do they ALWAYS run and hide, and only reappear when someone who is obviously with their company goes pubic on these boards with "how great Probilling is."

LisaSkirts... did you just post the full name, address, phone number, email address and IP address of one your members?

I have searched and read lots of posts, however things change. I wanted to know how things are going now.

Good Post LisaSkirts!

You are ever so right in that you dare never say anything negative on their forum board or you get ZAPPED immediately, losing your access there.

You are not the only one to be put through the ringer. I know of others first hand. I myself have posted my thoughts on ProBilling many times on here already. No need to go through them again.

But customer service is NOT one of their fortes. Thor tries to do a good job, but call them up on the phone and you usually get some kid that is CLUELESS to what you are talking about. And unless you are in good graces with Colin & gang, don't expect a quick reply to your emails.

Let's see..it's October 20th..and I'm STILL waiting for a reply to several emails sent back in July to Colin that were NEVER answered. It's not like he could miss just one..as there were 4 or 5 about the same thing over a ten day period.

Do yourself a favor..stay away from them. Go with someone that has THE trackrecord to back up their claims like CCBill!

OH ! :1orglaugh

Avoid proBilling at all cost. Customer service is TERRIBLE, surely the worste in the business but that's not all...they now apply the 1% chargeback rule and will cut you off if you go over. They decided to implement this new rule even thought it doesn't apply to them because they are not in the US. I used many processors and never got as many chargebacks as with proBilling, including their famous DirectCheck! They manage to get chargebacks on something they relate to as being practicly 'unchargebackable'. False advertsing is what it is. :ak47:

Yeah Probilling is obviously a two-bit outfit..........

better to pay the fees and go with first class, like CCBill.....

why risk it all on a company with a fettered past and who is playing loosey goosey with the VISA regs

you'll wake up one morning and have another Globill day with these guys........

poof goes the rebills!

Ok ok I admit it... I'm a ProBilling customer and have gotten this username to remain as anonymous as possible.

Lacoste... you are SO RIGHT . I think Thor and Colin are in over their heads and over worked. If you're upset or frustrated they'll give you attitude. You have to KISS ASS to get below average customer service WITH an attitude.

I'm the one who told Lisa about this forum as I post here multiple times daily.. saw her post on ProBilling.. noticed the thread was LOCKED by them... then got an email from Lisa saying they terminated her account without notice. If you disagree with them, you're done. Your income GONE without notice. So I kiss ass with the rest of them, hoping things will get better but seeing them get worse.

On the other hand I've tried Verotel..... signed up three weeks ago and bounce emails back and forth to tech support which is STILL trying to install their script on my server.... 3 weeks.

So what do I do, go like all the other fish to CCBill.. and if they shut down be fucked? Or do I have a few accounts.. hope for the best and put up with the shit.. eventually going to CCBill when I can afford it.

Lisa is 100% correct about Navaho. I called them regarding a few 900# CHARGEBACKS I've had only to find NONE of them were chargebacks.. they were ALL out of the serviceable area.

So question.. why charge a $25 CHARGEBACK fee for something that's not charged back? Why do I have to pay for the failure of a service? It's not my fault, it's not the customers fault.. it's Navaho's fault and ProBillings fault for having them provide such poor service.

Another thing.. does this $25 CHARGEBACK fee go against out 1% cap for chargebacks? I would hope not as it's not really a chargeback.. and who knows? I'm to afraid to ask for fear of being terminated. I support myself, wife and two kids on porn and would be FUCKED if they shut my sites down.

Anyone else with insight on this?

Navaho are a bunch of crooks and me and my partners are suing them because breach of contract. I wouldnt go with Navaho!

Bump

Probilling is one of the most responsive and professional billing companies out there right now
Most of the negative comments you read on a forum such as this are by webmasters that can't control their chargeback levels and somehow feel that blaming their processor is the answer, rather than managing their businesses better

You can't go wrong with Probilling

is this Thor or Colin? :1orglaugh :1orglaugh :1orglaugh

Right on the money dude! You should remain anonymous until you get all your members to expire and get out of there.
Verotel is great. Let me know if you want some help setting it up, its a piece of cake for me.

quote:
--------------------------------------------------------------------------------
Originally posted by payton
Probilling is one of the most responsive and professional billing companies out there right now
Most of the negative comments you read on a forum such as this are by webmasters that can't control their chargeback levels and somehow feel that blaming their processor is the answer, rather than managing their businesses better

You can't go wrong with Probilling
--------------------------------------------------------------------------------

Let's Quickly Review.

FACT: 5 years on the internet and "0" "ZERO" chargebacks.

FACT: UNTIL PROBILLING WEB900.

FACT: Navaho Networks "confirmed" that our Members "are not" calling and cancelling (charging-back) their Membership Subscriptions...yet Probilling.com charges the webmaster $25.00 for a chargeback fee. And as if "that" isn't enough, the chargebacks create a negative rating...that obviously accumulates at a faster rate than 1% which just happens to be the Webmaster Limit before your Probilling.com Webmaster account is closed.

FACT: I don't think it is a matter of management style...I think it is more a matter of weeding out the crooks who pretend to be Internet Billing Companies. If someone can produce a remedy for that one....clue me in! *wink*

Any more confusion?

Honestly, my posts are all in good humor, and not intended to attack or criticize....I certainly would have appreciated a "HEADS UP" before Globill.com walked off with $8 GRAND of my hard earned cash.

Always stay ahead of the game!

LisaSkirts.com®
http://www.lisaskirts.com

"Powering the Penetration Generation...one Sissy at a Time!"