Has this ever happened to you?
 

I need to share the last hour and 1/2 of my life.
I called Compaq concerning a warranty issue. First I dealt with the auto menu which consisted of 5 options, with 3-6 sub-options. This took about 5 minutes, no biggy.

I was then placed on hold for 42 minutes, listening to a 20 second loops of fucking Kenny G. playing his fucking sax, only to be interrupted by a fucking shameless AOL plug. (at 30 minutes most would have given up), NOT me....no ...I AM NOW determined to speak to a live person.
While day dreaming of taking that sax and shoving it up Kenny G's ass, a person picks up and says "Welcome to Compaq, how can I help you?"...Great right? NOT.
This guy was Indian and had the heaviest accent I have every heard. It took me 20 minutes of "I'm sorry," "can you repeat that" and "excuse me" just for him to find my account.
This is where it gets good; you see he was just checking to see that my account was active. So he gives me an open case number and tells me he will NOW transfer me to an account specialist and puts me back on hold.
More fucking Kenny G. for about 15 minutes....
Then a person picks up and I thanked goodness that he did not have an accent. He asked me for my case number and could not find it, so he asked for my telephone number, serial number, when I interrupted and said, "Look, I have been on hold for almost an hour and a half and I am getting tired of this nonsense, I have already given all that information!"
Very apologetic, the guy says "I'm sorry for your inconvenience, let me get my manager so he can assist you," and puts me back on hold.
FINE, I think to myself. Wait till I get this manager on the line, I am going to give him a piece of my mind!
About 3 minutes pass (with Kenny G.) and I hear the transfer "click." With my mouth open ready to raise my voice I hear..."If you wish to make call please check the number and dial again or ask your operator for assistance...."
PLEASE SHOOT ME!!!

:ak47:

I never bother even trying any of these support centers. They're all staffed by bozo's.

Better to just buy books and learn how to fix things yourself.

most of the sutherland group's phone support is out of india... hahah have fun

Never buy Compaq

Most support anymore goes overseas.......Its much cheaper than having to pay american workers.

Once the consumers stop buying the products since there is liitle if any support and the sales drop into the shitter for the suppliers maybe someone out there will realize this.

Tech support is the most vital function that a company has. These are the people that deal with the customers that HAVE ALREADY SPENT MONEY and probably will spend more money with you.

Why these providers let it go into the shitter is beyond me.

Dell accually has good support...

Maybe because tech support is NOT the most vital function of these companies

Owned by Compaq :1orglaugh

The sale was made over a year ago. The System works fine, but for $99 a year for parts and labor it's worth it, ONLY IF I could get through....This call was made Sunday morning, not the heaviest demand..ya know?

KRL, I knew you would give your :2 cents: Thanks


I wish I could have recorded the first conversation. I swear, it would have been a great game show trying to figure out what this guy was saying!

Are you fucking kidding? Dell support sucks - unless you call in the middle of the night. According to the last rep I talked to, Dell uses foreign reps from 9am til 9pm EST-cheaper that way. (at least I think thats what he said - his accent was so heavy I could barely make out every 3rd word).

The last time I called Dell was to completely uninstall and reinstall windows. The guy got me thru the uninstalling part and said he would call back in 30 minutes to help me reinstall. I am still waiting for that punk ass to call back...good thing I know how to do that myself. Fuck 'em.

if you can't assemble your own system from spare parts, you = fag