I hate fucking COX
 

All day yesterday my internet was down, and from 1 AM til right now I was down again! They said there was no problem. Then they said I must wait til Wednesday to before anybody can come out, and they won't let me just go to the store and return the modem to get a new one!

What the fuck, if theirs no downtime where I live, my modem must be goin bad! So, they told me to go buy one! Fuck Cox!

jDoG

fuckign cocks

Wednesday? You're lucky, we'd probably have to wait till next week to get anyone over here.

It's fucking sux, I'm sure if it's not their problem that it is the modem goin bad! Do they actually need to send a tech out! I just wanna go replace the modem!

jDoG

I had the same problem..

You actually got a few solutions

A. Go BUY a new one, about 60-70.00

B. Toubleshoot over the phone with the tech guy and basically get them to admit its the modem. After you have gotten to that point ask for a supervisor and have them document in your account that a new modem is needed and you are ALLOWED to bring it in for a swap. Then you should be able to take it in for a swap (I went through the same thing)

if you have a business account, they come within an hour

I don't have a business account, I use to with Time Warner and I still got the uBR Cisco router that Time Warner gave me! I was gonna use the terminal and try and access it, but I can't seem to access it...LOL

jDoG

Your answers are right before you..

I went through the same thing and was back up and running in 2 hours.

Go swap your modem at the store.
Come home, call Cox, and tell them your modem fell off of the desk and busted open, all the parts were hanging out, so you went and got a new one and you've got it sitting in your hand.

The tech won't be able to say "no don't go get a new one", the only choice he'll have is to get you to read the mac address off the back of the modem and get the damn thing provisioned (put into the system).

Is the customer liable for the equipment?