CCbill - what's their service like??
 

Just joined with ccbill, however there was some problem with part 2 of the application form....I sent them an email over 14 hours ago but i've yet to receive a reply from them.

Is this kind of service the norm ? with most other billers (except ibill who are a joke) i get a reply within 1-2 hours which i expect if there is some problem with my site. 14 hours without billing could really put a large whole in the days takings.

You can call them on the phone and get instant service.

This is not the norm at all, I would give them a buzz or email again.

- CCbill is top noch :thumbsup

yeah, I mailed them for a day ago and then again 10 hours ago from 2 different mails and it was a very easy questin and its important that i get a answer today.
LOLIUM!!! :helpme

email or icq me with the detail, i will make sure that it gets looked at ASAP

[email protected]

45471840

i also want to see what happened and address it

please forward me the emails that you sent, i am very interested to see what happened

email address is above

CCBill Rocks!!!!!

Call them... they have EXCELLENT customer service! :thumbsup

Problem Solved, thanks Mark. :thumbsup

this forum is pretty fast....just called back to see if maybe there had been a reply and was shocked to see so many so soon, thanks.

called them up and they were great..problem solved.

cheers

Just joined with ccbill, however there was some problem with part 2 of the application form....I sent them an email over 14 hours ago but i've yet to receive a reply from them.

Is this kind of service the norm ? with most other billers (except ibill who are a joke) i get a reply within 1-2 hours which i expect if there is some problem with my site. 14 hours without billing could really put a large whole in the days takings.

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Hi Longdongsilver

You sent this email directly to me at 10:44pm last night. I just got back into the office this morning and when I arrived, I see that Mark has already gotten you the information you were looking for. Just so you know, when you do send something directly to one of us, there may be a delay in response because we are only in the office for 8-10 hrs a day individually. If you copy in either [email protected] or [email protected] you will always get an answer right away as we have support personell here 24 hrs a day. Thanks!

Andy K
Account Executive
www.ccbill.com
www.cavecreek.net
www.drmnetworks.com

CCbill has great service... Melissa over there is amazing.. hit them up as soon as you can

Occasionaly I havent received replys.. But just give em a call.. always available by phone, never have to wait and get they will get the job done right away :thumbsup

are you the real LONG DONG SILVER????

I gave CCBill a lot of referrals they were the first CC processor that didn't steal the funds, hire $6.25/hour homeless people or drive headlong straight into chargeback hell. Basically the first honest + grass roots processor.

CCBIll's service is very good. I was disappointed, however, when they closed my account without warning. I'm now with iBill, who thus far has been specific about what content needs to be tweaked to keep the credit card companies happy. Had CCBIll been willing to work with me in such a manner I'd definately still be with them.

hehe would love to say yep ....but nope just the average Joe who couldn't think of a better nick to use on a xxx webmaster board.

CCBill has the best customer service by far. One thing that is really cool - is that it seems that they assign one person to handle your account for the most part - which is great, because it is more personal and very effective. I'm guessing that they delay in answering your email may be due to the recent demise of Global sale.

Processors I have used in the past were just a never-ending parade of techs who did not know what was going on.