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hitman699

08-29-2003 10:15 AM

ccbill question

Does ccbill send out email reminders to customers when
they rebill? Like a your membership has been rebilled email.

nobull

08-29-2003 10:17 AM

no.... well not yet ;)

ZoiNk

08-29-2003 10:17 AM

Not as far as I have heard. I can see them doing it once a company is over the 1% ratio though to try and get it back in compliance.
ZoiNk

corvette

08-29-2003 10:46 AM

no, ccbill does not

mikeeee

08-29-2003 10:48 AM

So what's CCBILL's standard procedure with sites that are over the 1% ratio? What do they do? Instant termination or warnings? How does that work?

lexr	08-29-2003 10:53 AM

I think it'd be nice in the future if CCBill (and all other processors) do so in the future. It'd help reduce chargebacks by reminding members that time is almost up - either cancel or a renewal will occur.

mikeeee

08-29-2003 10:57 AM

Quote:

Originally posted by mikeeee
So what's CCBILL's standard procedure with sites that are over the 1% ratio? What do they do? Instant termination or warnings? How does that work?

Anyone know?

corvette

08-29-2003 11:02 AM

Quote:

Originally posted by mikeeee
So what's CCBILL's standard procedure with sites that are over the 1% ratio? What do they do? Instant termination or warnings? How does that work?

If we think that your site has a chargeback issue, we will notify you of this. We try to work with our clients in regards to things such as this.

SGS	08-29-2003 11:37 AM

Quote:

Originally posted by lexr
I think it'd be nice in the future if CCBill (and all other processors) do so in the future. It'd help reduce chargebacks by reminding members that time is almost up - either cancel or a renewal will occur.

Yes!

Also, if we could just get a printout of all of members addresses we could send them all Christmas cards too. :glugglug

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