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How CCBill 'fights' chargebacks

1) I buy some content from a small producer.

2) I pay with my Visa through CCBill.

3) I download the content.

4) I find out content is not what I had ordered.

5) I mail the producer, get no reply ...

6) I send an mail to [email protected].:

Quote:

I am referring to Subscription # xxxxxxx that I had a problem with. Unfortunately the merchant did not answer my emails to solve the problem. So I am asking for a refund of the full amount I paid.

7) CCBill answers my mail:

Quote:

CCBill does not own or operate the website in question. Any questions regarding the content of the site may be directed to the website's administrator by using a link on the website's page.

8) I try it again (of course quoting their tracking number):

Quote:

As I said before: the website's admin did NOT answer my mails. So either you solve my problem (=refund the money) or I will backcharge.

9) CCBill seems to be pretty clueless:

Quote:

We have received your email and we are unable to determine your request. Please contact us back with your question or concern.

Typical way for ccbill to handle a situation.

Sounds like my fun with rackshack. Emails back and forth for a month, with most of their replies asking what the problem was. Even though I spelled it out clearly for them with every reply (trying my best to word it more specifically and concisely each time), and also included the previous emails for them to refer to. Even the mention of a chargeback didn't kick them into action.

I would try moving further up the line before resorting to a chargeback...

Quote:

Originally posted by rowan
Sounds like my fun with rackshack. Emails back and forth for a month, with most of their replies asking what the problem was. Even though I spelled it out clearly for them with every reply (trying my best to word it more specifically and concisely each time), and also included the previous emails for them to refer to. Even the mention of a chargeback didn't kick them into action.

I would try moving further up the line before resorting to a chargeback...

Maybe a CCBill rep reads this board and takes care?

please forward me the emails that you had sent us, I will get this checked out ASAP and investigate to see what happened

thanks

[email protected]

Quote:

Originally posted by jennycards
Maybe a CCBill rep reads this board and takes care?

maybe one does

Just for the records: I sent all documentation to [email protected] last Thursday. My problem remains unsolved though.

What do they think a regular surfer would to: C/B!

At least you card gets accepted.

Quote:

Originally posted by Battuss
At least you card gets accepted.

After my c/b it probably won't :Graucho

jennycards, i had checked my email from last Thursday and did not seem to receive anything from you, can you please forward me the email that you sent. When i get it, i will immediately confirm with a reply

mark is quick and ccbill has never done us wrong... I think it's something fishy in what your doing....

Quote:

Originally posted by corvett
jennycards, i had checked my email from last Thursday and did not seem to receive anything from you, can you please forward me the email that you sent. When i get it, i will immediately confirm with a reply

Mark, you even answered my mail right on Thursday:

Quote:

Otto, I am going to make sure that this gets looked and addressed at by
our Director of consumer support ASAP. Thank you for bring this to our
attention. They should get back to you about this shortly. If you have
any further questions or ever need to contact me about anything, let me
know

Thanks

-Mark

But of course I am sendig it again.

Quote:

Originally posted by Dirty_DS
mark is quick and ccbill has never done us wrong... I think it's something fishy in what your doing....

Yes, probably my dick is smelling fishy :Graucho

Otto, my bad, you are right, my very first email on Thur.

let me check to see what happened

Quote:

Originally posted by corvett

maybe one does

:thumbsup

Hey. Mark has always done right by us. Give him a chance!

Just wanted to let you know that CCBill solved my problem 100%. Thank you!