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-   -   Will stopping 3 day trials reduce chargebacks? (https://gfy.com/showthread.php?t=156763)

Shoplifter 07-25-2003 01:17 PM

Will stopping 3 day trials reduce chargebacks?
 
Has anyone previously doing trials removed them and found their CB levels improving?

I feel that the negative option conversion of a trial is far more likely to result in a CB than someone who just forgets to cancel their monthly account.

If you did this how did it affect CB's and your bottom line?

Konda 07-25-2003 01:23 PM

Removing trials will usually increase chargebacks.

When people have problems with your site (for whatever reason) they are more likely to do a chargeback if they were charged 34.95 than if they were charged 2.95

In additions trials increase the total amount of transactions, which is good for your transaction-chargeback ratio.

Shoplifter 07-25-2003 02:06 PM

Quote:

Originally posted by Konda
Removing trials will usually increase chargebacks.

When people have problems with your site (for whatever reason) they are more likely to do a chargeback if they were charged 34.95 than if they were charged 2.95

In additions trials increase the total amount of transactions, which is good for your transaction-chargeback ratio.


Good point about the number of transactions. As well in our case I feel we made a mistake when we diversified amongst different processors last October. It diluted the number of transactions going through our main processor, and that difference would have been significant.


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