ANyone else get the epoch email today?
 

July 22, 2003


Dear EPOCH / Paycom Client:

As we recently announced, changes to chargeback thresholds by Visa have prompted several changes to our risk management policies and allowable billing models. We are writing to advise that all of the front and back end changes previously announced have been implemented, as well as several others, none of which require any action on your part. We believe these changes will provide our clients and our overall portfolio a lower chargeback ratio, in accordance with card association rules.

We also previously advised you that we expected to implement additional changes to our clients? billing models, prices, cross-sells and the like over the next 30 ? 45 days, portfolio-wide. Based on the progress made so far, however, we now believe we can announce success and state that these changes will not be necessary portfolio-wide. Rather, additional changes will only be required on a case-by-case basis. Therefore, unless you receive a telephone call or other communication from EPOCH/Paycom to discuss your marketing and billing models, no change to your current billing models and marketing activities is currently required. (This does not apply, however, to our previously announced unwillingness to continue to accept processing from clients who send new joins to iBill. Our concerns about the risks to our business under those conditions remain unchanged.) Of course, if we find it necessary, we may change, alter or otherwise amend risk parameters to maintain compliance with card association and/or other applicable rules.

It has always been, and remains our goal to minimize sales losses, which may occur as a result of our risk management efforts. It is also our further goal to provide EPOCH/Paycom clients with innovative ideas and features to maximize sales. We believe our current risk model will achieve these mutually beneficial goals and maintain card association compliance while being responsive to clients needs, ideas and requests.

Thank you.

The Team at EPOCH/Paycom

Looks like they will only cut free trials for those that are over the chargeback ratio.

Yep got that
Cindy xx