iBill ?!?
 

What's going on with Ibill CMI ? It's down for the 3rd day now, showing no transactions and earnings at all ? What a fuck is going on ?

... they stoped adult processing way back in 2001, didn´t you know ?

... this week tuesday they teamed up with likewhoa.com !!

This is getting out of hand for me. No stats or the ability to use any user tools now for 3 days with Ibill. As well the AC Pay CMI is out and not showing any stats. All of my sites are pretty well out of control at this point.

All your CMI are belongs to us!

It saves everyone a lot of energy if you just post when the CMI *is* working :glugglug

Cheers
-b

for years this has happened...always starts on a thursday or friday and is down until someone flips a switch on monday...this exact problem has happened since they started

I've been hearing this line since the dawn of online porn processing >

Don't worry, we are experiencing stat system technical difficulties, but your transactions are still being recorded properly.

OK, sure that's the ticket . . .

:321GFY

I talked with them today and they told me that its suppose to be back online by tomarrow afternoon if its not they will definatly get to hear me bitch them out :)

iBill fucking their customers over? That's unpossible!

i know I always sound like I am defending iBill, but on this point seriously guys...

I spoke to management at iBill, and they are in the process of making serious upgrades to their systems to handle the Visa and MasterCard changes

Long overdue chnages btw, but nevertheless necessary ones.

You try handling a system with that much through put, and see how you go when doing an upgrade to your systems with only a few fucking days notice - sheesh.

Ya know, its getting to a point that reading these boards fucks me off to the point of wondering if its worth it

Now if only there were a good excuse for the previous 900,000 times something has gone fuckabazoo over there.

SpaceAce

Latest news...

http://www.theinformationminister.co...p?ID=612314564

CMI Update
Last Confirmed Status: (Received 07/13/03) CMI was functional as of 5:00 p.m. EST on Friday, 07/11/03
Current Status of Transaction Processing: NORMAL
Current Status of Replication: DELAYED
Current Status of Rebills: NORMAL
Current Status of Signups: Signups through all proofs of purchase including Password Management continue as normal.
Next Status Update: Monday 7/14/03 at 12:00 noon

Summary - Current Status of Various CMI Components:
CMI Setup: Temporarily disabled
CMI Accounting: Will be available but may be inaccurate due to replication issues.
CMI Customer Service: All functions will be available for transactions before 11 pm EST on 7/10/03


Sincerely,
iBill
Premium Accounts Department
[email protected]
800.850.8886 (US)
954.363.4951 (International)

Blah blah...not one transaction posted since 7/10. Worst company to entrust your money to that I've ever had the displeasure to be involved with.

What I always like about ibill is they have 2 teams of programmers. One working on cmi and one on transactions.

Whenever cmi goes down transactions are always processing normally. Why don't they hire people in the cmi dept that are as good as the transaction dept.

The answer is as simple as: iBill is closed on weekends. :Grrrrrr

<A Href="http://www.gofuckyourself.com/showthread.php?s=&threadid=152295">How I plan to react</A>

None of this is new. I remember iBill being down for a week or so back in early 2001.

Major CMI problems in 1998 and 1999. Slow reporting in 2000.

If you have been with iBill you get used to these things, when you see the light you will dump their asses like we did.

I reckon I can handle some short time inconvence, alough it pisses me off > for some long term gain. I agree with you Evil - Dan !!:thumbsup

You mean they can't plan it so there isnt downtime? Also why not give their customers any notice there will be downtime, so the customer can make their own business decision?

Because out of the blue, Visa and MasterCard change the rules. So iBill has to react quickly to meet its merchant commitments and still support all it' SMID's (meaning you).

Personally, I woulod hate being an IPSP right now, because you have dickhead webmasters making stupid fucking decisions that affect the stability of your merchnat accounts, and when you try to help by fixing the systems, these same fucking webmasters jump on these boards and start winging about it.

Its time to support the each and every IPSP, and not dump on them. They are your life blood.

:1orglaugh

" d i t t o "

So..why is Ibill the only one who is down? Do these important Visa regulations only affect ibill???

Ibill is an accident waiting to happen. Any idiot who gets back in bed with somebody who just ripped them off deserves to get the shit dumped on them!

Ibill= Bitch betta have mah money!

they sure beat websitebilling ! :1orglaugh :1orglaugh
better the cmi down than the whole kit !

Riiiiiiiiiight :winkwink: That's why no other processors went down over the weekend due to a Visa emergency. That's why the other processores go down for days on end...whoops, nope they don't, only iBill does that every 2 months or so. Only iBill loses 35% of my rebills in one day in November...and never manages to get them back. Only iBill is completely uncommunicative to it's own customers, letting them wonder if "this is the big one" or not. Only iBill has reps that don't answer the phone or return calls. Only iBill does drive-by "everything is OK" spams on the board but doesn't answer anyones questions after that.

I'm glad you want to support the companies that support the industry, unfortunately iBill isn't one of those companies. It's a fucking dinosaur that's owned by a company that has admitted they really don't want to be in the adult industry. I'll support the companies that support us; too bad iBill isn't even close to being in that group these days. I just hope that my rebills keep being paid but I'm not counting on it.

1) iBill has a masssive turnover, and every time they do an upgrade, the sales continue to roll on, even though the CMI is down. Whats wrong with that?

2) iBill's system was written long ago (in internet years), and as such needs a complete re-write one day. But to do that is going to take a mammoth effort, which is why the previous owners dumped that problem on the VERY new owners

3) Where has iBill (via Intercept) said that they do not want to support our industry? I know for a fact they are still accepting new webmasters each and every day.

4) iBill is part of a publically listed company, and like other publically listed companies, they have a policy against staff making all sorts of comments and alike in public forums for both legal and market sensitive reasons.

IMO - iBill is different from the other IPSP's as they have a monster warchest of cash called Intercept behind them.

and IMO - If you dont want to use iBill, then dont. I am sure the 80/20 rule applies here as well.

And FYI - the 80/20 rule is:

80% of your customers are worth keeping

20% of your customers are dickheads (and probably the ones who blast you to death on these boards).

Here endeth the lesson grasshopper

Lessons are based in fact not wishful thinking.

Facts regarding iBill's desire to leave adult: "InterCept, which now says it's trying to "focus our sales effort on mainstream businesses." Plaintiffs lawyers are circling with the predictable shareholder lawsuits, many complaining of "material misrepresentations" and "false assurances" made by InterCept about iBill's dependence on porn (a press release at the time of the acquisition benignly referred to iBill's clientele as "Web merchants," while management claimed that adult sites represented less than 10% of iBill's transactions). " From http://www.forbes.com/home/2003/05/0..._0501porn.html

Facts regarding Intercepts "war chest": "InterCept(IBill) Shares Sink 49% as Company Cuts 2002 Forecast" From http://biz.yahoo.com/djus/030109/1624000702_1.html

Yep, iBill's system is a dinosaur from a technology standpoint; even more reason to try to support it better or be more communicative about the problems being encountered. Communications goes a long way towards having satisfied customers. Of course having guys like you prattle on by reading the company line has an effect too but I'll let you figure out if the 80% think that is a good thing.

Wax on, wax off Daniel-san.

Good articles Lude, but you are quoting Forbes articles etc, and not actual iBill reports.

And for the warchest, you are quoting stock prices. The cash at hand for Intercept is a fucking huge load of cash, and their "POSITIVE" cashflow is a problem I wish I had

And their stock price in part collapsed because of their preparedness to enter our market place

And yes, their code is outdated,and Intercept will have to update it, which they have said they will do

And yes,I wish they could communicate more, but as I said earlier, they are a public company, and theyjust cannot plaster any old crap they like on these boards. Every question I ask iBill is answered when I ring them. And for that part, why dont you ring your account manager at WSB, PayPal or DMR.

iBill is still there, paying checks every week to our community

So why not cut them some slack?

end of another EvilDan prattle

:glugglug

Dan your points are well founded and to be honest I don't wish iBill bad fortune. I do however like to point out that things are not as rosy as they and their minions always claim them to be. Indeed they are a public company and as such should know better than most the value of customer service and communications but they always wander in here like a drunken camel, drop some nugget and then leave never to be heard from again for 6 months. If as you suggest they are so interested in our market then they're doing a great job camouflaging that fact.

By the way, yes I quoted the Forbes article but this quote "focus our sales effort on mainstream businesses." comes directly from an iBill source and not the reporter who wrote the Forbes article.

Enjoy the rest of your night, it's late and I need rest.

Umm...Last time I checked when you are coding a system or working on something...You don't do it live? Maybe a couple hours of downtime while your integrate the copy that you have been working on that is on a development box...

This whole visa/mc thing isn't a overnight thing that just popped up...So that is not a reason to be down for 3 days...

Just my :2 cents:

Jon

Being a VERY VERY long time SMID of iBill's, I have a little insight into the actual problems with the CMI systems. And when they require urgent changes to their systems, it does usually fuck upthe CMI via the replicator.

So when you have to force your system to cater to a 1% chargeback threshold, and you have some of the biggest names in the biz on your books, you can bet it is an effort.

And btw - the Visa changes were an overnight demand, and there is other changes coming to a screen near you soon!

I will be perfectly honest about this...I don't know how ibill has thier setup...But if your saying its been down because of redoing their systems for the 1% thing...What does the CMI system have to do with minimizing their 1% ratio? Wouldn't that be simply lil ibill people visiting sites with high chargebacks and alerting them of that?

What does their system have to do with the 1% chargeback? Their system only displays stats and processes orders...It has nothing to do with the content of sites?

Jon

If you call your account manager at iBill, he/she will tell you. It aint my job to announce to the world iBill's issues.

My purpose in this thread is to plainly beg those people in our industry to stop taking dumps on the IPSP's.

Many thousands of webmasters lives depend on them being healthy, vibrant and prosperous

If you have an issue, call your account manager or dump them as a processor

You see, I know that Visa and MasterCard read these boards.....

Now do you get my point?

No offense...But this has nothing to do with what I posted...

You were backing ibill for having a hard time because of the mc/visa thing and thats why they are down for redoing their systems...I just don't see what it has to do with their systems...maybe a few changes but nothing major?

I don't use ibill...I am not shitting on ibill...I'm simply giving my :2 cents: on the situation with ibill...

Jon

Accurate, informed, information, for you Ludedude. It appears you may need some -

Intercepts share price has risen 168% since March this year. Today it closed at $10.75 up from $4.00 in March. .


:thumbsup

Enron had a good share price and supposed cash reserves too, shame it was all a lie!

iBill is a dinosaur from any standpoint and only survives because of momentum and a large pre-existing customer base.

We were with iBill for 4 years, the loyalty they showed us when we moved in to a new IPSP was to keep our reserves. I can only base my poor opinion of them on my own experience.

iBill send reps onto the boards from time to time to cry about being savaged or make promises to fix things.

I was given assurances 6 months ago that we would receive our reserves, guess what, we're still waiting.

Anyone who thinks CMI shouldn't be down for days is dead right, it's very poor and would not be acceptable in any other business be it online banking, airline reservation or for that matter an adult website. How would you explain 3 or 4 days members area downtime to your subscribers ?

Anyone who can defend iBill to the hilt with these kind of continual issues is either on their payroll or getting substantially better treatment than the average iBill customer.

why oh WHY do I always find shit like this out AFTER the stocks rise ????????

:1orglaugh

Because your too busy looking at your stats (lol)