My Take on the iBill CMI debacle
 

The following is only a guess....

But I think that the new improvements in the CMI are the reason the CMI is not with us anymore

The excuse of a power surge just doesn?t cut it for me atm, as surely a power surge means - (replace the burnt boxes with new ones, and restore the data)

So unless iBill's back up systems for their CMI sucks so badly that a junior web designer could do a better job, then me thinks another problem is really to blame, and the "surge" excuse is pure BS

There endeth my guess.....

**************

But just so iBill (if they ever read these posts) understands my concerns, I list them here again in another thread:

1) Without the CMI, we cannot offer customer support

2) Without customer support, we cannot solve password problems or properly handle cancel requests

3) That means we will see an increase in our chargebacks, which will result in higher fines against our accounts

4) So we have shut our traffic down to iBill, and we are now losing sales

Bottom line -

Lost sales - Higher fees - risk to merchant account (MID) - pissed off customers

Do you get this message iBill?

Agggghhhh

On another post, someone asked if the cancel link on www.ibillcs.com worked or not

So I rang iBill, and they told me it doesnt

So that means our clients whose passwords doent work, then go to ibillcs.com to cancel, and that doesnt work

Do you all know what the next word is going to be?

CHARGEBACK

I take from it NOTHING.. I can't fucking take from it.. I can't even figure out how much money we made in May.. The fuccckkk

Will they ever fix this shit? Something tells we won't see cmi working tommorow as well

heh.. i heard this morning some people were having problems with the actual su page... that sucks even more! sales lost, that's a lot worse than not being able to check stats...

Most people on this board have at last come to the realization that Ibill has soiled its cage for the last time. With the CMI down until possibly Tuesday that's 4 days without being able to cancel rebilling for members and 4 days of possible chargebacks that could amount to some serious problems for webmasters and it isn't the webmasters fault. Can anyone see a pattern here, web 900, Ibill didn't get paid, so who suffers the webmaster, the guy that dose all the work shells out for the content updates his site ! and then gets shafted. Same thing now Ibill fucks up but who will pay for this, it sure as hell wont be them. My advice based on my own long suffering experience is to drop Ibill pay the $750 and go with a processor that at least have their acts together. It seems that using the so called largest processor on the web comes with a price, a price i am not willing to pay and since dropping Ibill the service i get from Epoch and CCbill is on a totally different level to the lack of commitment received from Ibill. I now spend the many hours i used to spend calling Ibill to solve CMI problem on doing what i should be doing, selling memberships to our sponsors site or getting traffic deals or even hiring models its a much more productive way to spend your day and so much more satisfying.

Cindy xx



:2 cents:

It will never be fixed :disgust

Why do you guys/girls still use IBill after all of this hassle for the past year or so?

Z

I'm curious to see what other names you've posted under on this board...

What size nails do they use to build coffins for billers?

Losing sales isn?t the problem

We are doing everything to remove iBill across the board from our systems as I type this

The problem is that the probable chargebacks will affect my credibility with Visa and MasterCard as an iBill MID

Note - For the record I like iBill, and even now think they are still a great long-term solution. I just wish like hell they would get their act together for times like this

And you should all be aware that EVERY IPSP is having issues, or has had issues.

Another great IPSP is CCBill, whom I have a considerable amount of respect and loyalty towards. They recently updated all their systems without notice, which left hundreds of scripts we had specially written worthless (that had taken thousands of man hours to build).

ALL IPSP's have had or have issues. iBill is not better or worse than any of the rest. Its just because of their relative size, the impacts of the lesser moments are very obvious

CCBill updating their system affected a tiny percentage of their users. Tiny. Plus, it was only the percentage using their system in a non-standard way, and losing them access to non-standard functions, not basic billing and customer service.

The problems with iBill this week have affected 100% of their users. 100%. All of whom can expect increased chargeback percentages as a result of it.

Surely you can see the difference.

What we did in the members area where they go to cancel or for customer service . We added that ibill is having a problem and gave them ibill customer service number and the email and ours. Most customers are very cool if you keep them informed.

Excellent Idea Tony put the ball back in Ibills court.
Cindy xx

That is a good idea. You can also have your own customer service pages built that will link to your processors if you use more than one. Many of the larger programs do this.

Z

This is the only name. I found this board not too long ago and like it alot so far. It is great once you weed through the fun posts.
Why do you ask?

Z