iBill CMI temporarily down
 

We'd like to let you know that due to an electrical surge issue that affected our facility in Deerfield Beach, Florida, our iBill CMI system is temporarily down. Attempts to log in will result in a "page not found" or similar error. We're working on the problem and expect it to be resolved soon.

Please be advised that transactions have been processing normally and will continue to do so as we fix the problem.

Thank you. We appreciate your patience.

Dose this have anything to do with yesterdays CMI problems or is this a new issue ???

Cindy xx

ya really.
past 2 days it has seemed like rebills aren't being added again to be billed again in a month.

if you need any temp. geocities account let me know

You mean iBil doesn't have a good APC???

Do they still have clients? Unbelievable.

Not that I am sticking up for Ibill, but I live 5 min away and the last couple of days we had Tornados and severe thunderstorms in the area they are in.:2 cents:

What makes you think this is actually ibill?

some months only have 28 days... so on the months with 29 30 and 31... it can be fucked up because last month or the month before they got billed on the 28'th... you should of seen a tun of rebills on the 28th.. i duno if ibill does it like this.. but that is what paycom.net does

Cindyff,

To answer your question, the two events are unrelated. We've done additional work on the issues and it appears that power fluctuations are actually not the likely cause of the problems. The source of this morning's issue now appears to be equipment-related.

Regarding the last few days, we've released CMI upgrades that have included additional reporting features. This has prompted an unusually high level of concentrated traffic to the servers that maintain CMI as clients look at these revised features. This results in slower performance across the affected servers.

We are in the process of determining the resourcing necessary to alleviate these traffic issues and the resulting fluctuation in performance. This is an ongoing process and we again appreciate your patience.

Any idea when this ongoing process will come to an end after all its been 5 years of persistent CMI problems and while you are here perhaps you can tell us when we might expect the 900 money that was held back and never paid.

Thanks
Cindy xx

bump... for those who were asleep

When are you gonna pay last year's Web900 money? You guys are fucking thieves.

:1orglaugh :1orglaugh don't hold you breath waiting for an answer to that question :1orglaugh :1orglaugh

Hehe everytime a question like that is asked they conveniently stop responding.

The crook is strong in them!

When I asked if anyone would be paid by WSB, KK said, "You can't get blood from a stone." Well, iBill claims to be solvent. Where is the Web900 money they owe their clients?

all your dialers are belongz to us.

Apparently, EVERYONE missed this thread.. Bumping it to let people see.

is it me or is the CMI STILL DOWN?!

FUCKING POWER SURGE?

Go down to the CompUSA and spend the $49.95 to get a fucking UPS.

That is the lamest excuse I have heard yet ...

Hey I will donate my Web900 money for an Ibill UPS ...

Didn't know you guys were that broke ...

thanks as I was asleep.

Sorry but not having a UPS is really sad for a company like ibill

it's still down...

hmmm

The guys at Ibill are straight shooters. They didn't get paid for 900 when MCI went bankrupt. To be a theif, they would have to keep your money, which is not the case. They are a payment service provider, if they don't get the payment, then you don't either. Get over it, I'm frankly sick of the whining.

Our CMI system is still down. Maintenance is continuing, as it has been throughout the night. We're hopeful the system will be up late this evening or early tomorrow. Please keep in mind this issue does not effect transaction processing.

We're quite aware that its frustrating to not have access to your reporting tools and we apologize for the resulting inconvenience. It is our goal to not only fix the problems as soon as possible, but to also ensure the the network is restored to its full functionality before its back online.

We appreciate your ongoing patience.

Regarding the Web900 issue...

We certainly understand your frustration and its warranted. We were similarly frustrated when Worldcom filed for bankruptcy and tied up funds that belonged to our clients. We have put forth considerable effort to retrieve as much of those funds as possible to return to our clients. Its important for you to understand that we have reached a settlement with the bankruptcy court related to Worldcom. Once those funds are received, they will be distrubuted to the affected clients in an equitable manner. As soon as possible, we will communicate the specifics to those affected.

If Ibill is so flush with money why wait until you get paid pennies on the $ from WorldCom before paying out the webmasters you owe money to from the web 900 fiasco. Why not do what Epoch did when they had a problem with one of their banks, they paid the money to webmasters out of their own pockets, now that's a class act !

Cindy xx

I'll agree to that one -- if you guys really have a settlement in hand, why not start doling out some cash now?

Maybe you can afford to wait, but most of the web900 customers that got stiffed would probably like to be paid asap. Its been what, 10 months?

Steve Lightspeed

I just rang iBill, and they said it will be another 48 hours b4 the CMI is up and running

Sounds like they dont have a good contract for weekend maintenance

As I just said on another thread.........

The problem with the iBill CMI is this:

1) How do customers cancel

2) How to resolve password failures

etc etc

So to me, with the iBIll CMI being down, I worry heavily about my higher chargebacks - which will happen

well you paid out of your pocket,why couldnt they?

I'm a sponsor, not a payment service provider.

yup.. I'm sure the chargebacks are gonna start coming hard and heavy now.. thanks for the extra work!!

understandable :/

Why not address that to them and tell us all, their response?

Of course.. you would be.. for you to lose $5.000 or $20.000 aint shit cuz u have mega bucks... But for the people who depend on that money that money may be what they pay their house with...

You gotta understand is very different situations...


Also you by being on their elite clients, will do shit for you that they will not do for most webmasters... The ones who get invited to those private parties.. you, score..etc.. they will never complain about ibill cuz ibill treats you differently...

Good luck to whoever is owed by Ibill!

I'm not one of Ibills 'elite clients'. I have used them as a backup processor since 1996 and they process about 10 grand a month for me. In 7 years they have NEVER missed sending checks and have never had any problem with them whatsoever, although I think sales have slowed through them since they switched to a new payment page a few years ago.

TelcoWeb is also just waiting for one more thing and then they will pay everyone

Thanks for the dose of reality.

Yerr same here !!

Frankly, I'm happy iBill is alive and well and living in Miami.

No ibill employee would have the balls to post on an adult WM forum right now, wake up guys.

Apparently I am one of iBills better webmasters, and was inviteds to their recent Webmaster vs new management meeting

And when I make my calls to iBill about this CMI issue, I get nudda

Honestly, the way I feel right now, iBill is not on my favorites list

I set up redundant servers/systems/software for all my critical services, and I am no where as big as these guys

If a load of servers was zapped by a power load, then surely iBIll should have switched a button to a seperate redundant system to keep everything humming

I am pissed, as I know I am getting customers with Password failures and cancelation problems, and both spell major charge backs

iBill - I am not happy

We could run Ibill with one arm tied behind our backs, better than Ibill does . . . "Evil Dan"

Your Aussie, Gay mate - Resolute.

I remembered that iBill used to have meetings called "iBill Listens"

Lately they seem to be DEAF

And BTW Resolute

That "girl" you noticed at the restaurant the other day likes older men

Just thought you'd like to know :winkwink:

You guys miss the point ...

This could have all been solved with a UPS....

It doesn't matter how "good of guys" they are.

They are costing people money because of their bad business and lack of investment in equipment.

That is just simple business ..

Why the fuck do you keep bringing up this UPS shit? You really think a $99 UPS from Comp USA is the solution here?
I have to assume nobody is that fucking stupid but nothing surprises me anymore.

Its obvious the upgrade of the CMI caused the problem. Transactions are still being processed so quit crying and find some real problems to complain about.

Then if it is not a "power surge" problem, they are fucking liars.

Why make up the stupid excuse of "power surges."

Why not fucking tell the truth.

----------

Ok maybe they need a few Symmeta UPS's, but can't pick those up at COMPUSA.

just called IBILL again, waited on hold for 10 minutes before I hung up...

does anyone know if the problem affected initial signups reported in the CMI??

or just rebills.

from the CMI page

"Please be assured that real-time and rebill transaction processing will continue as normal. "