CCBill Users: How are your closing ratios since the new interface was added?
 

I would like to hear from other webmasters that use CCBill. Since CCBill added their new web interface, how have your closing ratios been? Mine have been in the toilet. Traffic is normal... even up a little actually. But closing ratios are WAY off.

One of my employees sent me this via ICQ this morning:

"I just talked to technical support, the guy on the line did agree that this kind of drop is sales is strange. He thinks it might be a reporting error though, not something having to do with actual sales."

Is anyone else having this problem?

Reporting errors have happened in the past... but were quickly fixed. That would make sense with a new interface.

Anyone?

I only have CCBill as an affiliate. I have yet to make a dollar this month using CCBill or even seen a rebill.

And how about last month?

What I meant by that last question is: "How were your sales and rebills through CCBill last month?"

mine are down since the new system was installed.
my traffic is up, and the traffic im sending is much more targeted, but i'm just not making the sales like i normally would.

I think it is the reporting Interface since my check was larger than sales for the MTD

That's the same thing I'm experiencing. I'm hoping it's just a reporting error, because that would mean checks will continue to be normal.


I'm glad to see it's not just me.

:)

If it's just a reporting error it will be fixed.

Good to hear!

We just added CCbill to one of our sites and have yet to see a sign up. Yet all the other processors on the same site are doing well ??

Cindy xx

Traffic is down a bit for me over the last week or so, but sales are just fine. I would say conversions are at least as good since they went to System5.

i owe ccbill money for a refund..... no sales, no trials, no rebills, no nothing this period, last period was pretty shitty with them too.

It sounds to me this is related to the whole issue of people needing to give their cvv number now, when signing up for memberships to sites.

I don't use any programs at CCBill, but I'm guessing the new interface at CCBill was done primarily to incorporate customers giving their cvv number along with their credit card nmber at the time of purchase.

There is another thread talking about this in relation to signups at ibill being done between 30- 50 percent.

Talking to people I know there is a major drop in sign ups at every credit card processor.

That is forall types of web sites, adult and non adult.

So the major problem seems to be that alot of people don't even know what the cvv number is and when asked to give it on sign up pages, don't know what to do and probably leave it blank and then are not able to complete the purchase.

Some people are claiming to see no reduction in their sign up rate.

I'm going to assume those not having problems have a customer signup page on their web site that inputs all the customer info into the credit card processor's sign up page.

On their page there is probably a better explanation of what the cvv number is and how to find it on your credit card.

Last month was okay, slow but steady. El gran zippo this month. My Ibill affilates are doing fine.

hmm... i'm pretty sure my ccBill signup pages have always incorporated the CVV dialog, they have a small graphical depiction that pops up to point out where it is found on the card.

it sounds like this thread is more pointing towards the reporting error that came out last week and affected affiliates not seeing proper tabulation of sales, and not anything to do w/ actual sales being down due to the system change... we are not seeing any noticeable difference in aggragate sales since the switchover to admin-5, but we only deal w/ straight paysites, not affiliate issues. ccBill makes me warm and fuzzy as ever..

It would be interesting to hear from the people who are not noticing a decline in sales at either ibll or ccbill and find out whether they have a sign up page on their site that gives a clear definition of what the cvv number is as opposed to just redirecting to ibill or ccbill and using their sign up page.

System 5 is a new reporting system, which presents information to our clients more effectively. The release of this system should not affect any sales or transactions; the admin is a better way of presenting data.

We are currently in communication with Donovan, and have been since last night, trying to help troubleshoot any possible issues.

As far as the reporting goes, aside from a few minor bugs that were quickly repaired as soon as we were notified, everything seems to be running well.

CCBill is indeed one of the most stable of the ebillers out there. But there are still problems now and then. For example, last night the daily stats wouldn't work. Got confirmation on that from one of your support people..some sort of a glitch for about 4 hours or so. But it's fixed and working now.

Just today though I've noticed a BIG bounce in email telling me that several peoples re-newals didn't go through. Now the problem I'm having is telling whether THEY chose NOT to renew or if their account got closed because their card bounced. Maybe something that can be looked into for future changes?

P.S. Can I have a piece of pie now?:)

Not a comment on CCbill as such but rather CVV2 especially with iBill. There are so many posts popup with people saying the drop is because people 'don;t know where to find it' or because extra information required always means less sales. While this may be true to a small extent THE single biggest reason is simply that many, many, many people have cards that don't support CVV2 especially outside of the US. I have at least one myself that never has had CVV2 and is a VISA card.

Always has seemed daft to me insisting on a system being used when many of the potential customers don't have products that support that system.

Bump

My sales are down some 30-40% after May1
But only with ccbill sponsors.

Another thought is that the code is placed on the white strip on the back of the Credit cards and i have 3 cards that the code has worn off of due to it being run through too many card machines. Unless people realize this and renew their card at least once every 6 months they will not be able to find or read the code as its illegible

Cindy xx
:2 cents:

I never knew what a CVV2 was until about a year ago. I went to buy something online and it wanted my CVV2, I had no idea what it was so I never ended up buying.

This is true, I can barely read mine and it's 4 months old.

I've had debit cards for years that havent worn off. You use your credit card too much.

The new CVV2 requirement is dramatically affecting the successful processing of transactions.

Nothing else changed that could have effected so many webmasters simultaneously.

hmm... we use ccBill exclusively on our paysites and haven't noticed any drop in sales at all, this weekly period that just ended last night was very strong for us, both for new sales and rebills. ccBill has had the CVV2 dialog on their signup forms since last year i think, why would it suddenly change sales now? oh, and i have email-reporting for failed signups turned on in the ccBill admin, so i get an email whenever someone signup attempt fails, along w/ the reason for the decline... i haven't seen one of those emails stating 'mismatch CVV' number since january i think.. :2 cents:

I've slept through this thread I guess...

but I have a question.. are you guys saying that CCbill & IBill now REQUIRING that CVV2 be entered in order to process the transaction?

i don't think that is the case, at least not w/ ccBill... quite a few banks around the world don't even support the CVV2 standard in any way, and ccBill is still processing transactions for those surfers..

I'm a numbers guy chup. If you see statistical analysis where across the board oodles of webmasters are reporting problems there is something causing that. Our sales are up also, but at the same time I have noticed an increase in the ratio of failed signup attempts to successful ones.

KRL, are people reporting this problem somewhere else than this thread, because i don't see so many here complaining of any problem... we did have a few failed signups yesterday, but they were all from the same IP w/ different names each time so i'm assuming it was just a wannabe carder. hope all turns up for those who aren't doing so well, i personally hope things stay exactly as they are, at least for our sites..

Yeh there have been a number of posts here and on other boards also.

Far too many to be coincidence.

I have both ccbill and globill tours -
Both are fucking rocking hot.
I haven't got a single site that is giving me any sign up problems - ccbill rock!

Never tried this one, so wanna ask of CCBill advantages... Anyone? Is it better than I-BILL or PSW???

There have been no recent changes made in the way that CCBill handles CVV2 codes.

CVV2 has been available for over a year now and once implemented, it actually increased sales as customers that enter the correct CVV2 codes will get accepted even if they failed the fraud scrubbing.

It is my experience that there are many factors that can affect sales. Some are within the webmasters control, and some are not. You can troubleshoot whatever you are able to.

On any given day, in any given niche, I will talk to webmasters who are having an exceptional sales week or month, and webmasters that are having a lousy week or month.

KRL, I have read many of your posts and you seem to have a strong understanding of the industry, but I have not heard of any dramatic or global changes in sales. For us, as a matter of fact, last week was a very strong sales week.

Sales have been WAY above our avarage over the past 30 days. No drop at all More like sales have doubled and or tripled since March. CVV2 has been around for well over a year. If would not be changing sales now.

CCbill rocks!

since march you say? since we started with perfection girls you mean? think there is a coincidence dude?

yesterday all our rebills stopped at about 1pm...looks like it was just the reporting side of things though..this morning everything reported as having gone through yesterday.
Thats bad for affiliates though becasue they dont see thier rebills coming in and think our trial conversions arent good...but the next day they all appear

Hi Vette,

Well I have heard and seen a higher number of submission to join failures.

Its hard to judge clearly, because when your sales are increasing they could be covering underlying situations, which had they not been there, sales could have increased even stronger.

I will be more than happy to have it looked at, if you like.

feel free to drop me an email with your account number

[email protected]

Mine have been ok with my main sponsor, really not any Diff. that I can see

Sometimes I like to be surprised, sometime not all the time. As a affiliate I think ccbill has there shit together more than any of the other companies. My main sponsor, when I have a problem, he asks me have you called ccbill yet, you know as much about it as I do. They answer emails, the phone, always have called me back, they just give you 100% from the day they 1st got most of the sypro customers, I'm very happy that my main sponsor went with them after that sypro shit. :thumbsup

Hmmm, I don't know about that one.
Let me show you an email thread between me and my ccbill sponsor and ccbill:

1. After asking my sponsor about ccbill sales going down, I checked my stats and sent this to my sponsor:
------------------------------------------
I had 3 income sources w/ ccbill making about $1800- $2000 every 30 days. Now it went down to about $1200 and doesn't seem to improve.

It' not just the last few days.
Check my signup report for ... :
2002-12-12 to 2003-01-12: 64 signups (75,078 clicks)


2003-01-12 to 2003-02-12: 56 signups (71,420 clicks)


2003-02-12 to 2003-03-12: 73 signups (107,159 clicks)


2003-03-12 to 2003-04-12: 55 signups (90,524 clicks)


2003-04-12 to 2003-05-12: 29 signups (73,453 clicks)

As you can see about 55 is the absolute minimum for 30 days. And the last 30 days I had only 29!
And you can see my traffic is pretty steady. Nothing changed in the quality of the traffic (I can see this in other non-ccbill revenues).
The only conclusion I can draw is that I missed about 25 defenite sales the last 30 days.
Thanks
------------------------------------------
------------------------------------------


2. My sponsor forwarded this email to ccbill and added this:
------------------------------------------
hey ive noticed with the switch in the new system may have set back some credit card processing transactions. but i think the system came into effect on the 5th. i just got some data that is pretty consistant on one of my affiliates who did a compile of his sales.

it looks as though some transactions arent fully going through.

i just wanted to make you aware of this just for troubleshooting purposes. so the tech team can look into this as well.

thanks
------------------------------------------
------------------------------------------


3. Ccbill answered:
------------------------------------------
Dear Webmaster,

What is the below affiliates account number?

Although a new reporting system was created for our clients that would not have effected any transactions that we process through the credit card system. There could be a possibility that the stats are being reported in error however. Please reply.

Thank you,
Andrew
CCBill Accounting
[email protected]
------------------------------------------
------------------------------------------


4. My sponsor replies with my affiliate account number and this is what ccbill responds:
------------------------------------------
Dear Affiliate,

We are going to need more proof that there are discrepancies with our tracking of sales. The numbers provided are not enough for us to investigate further upon.

Danny T
Tech Support
CCBill.com
1-888-906-0666 (US)
1-888-596-9279 (Int'l)
------------------------------------------
------------------------------------------


I shortened the email as ccbil employees forwarded the email back and forth a bit.


I don't get it?
- What more proof can I give?
- Aren't my stats consistent enough?
- Why does ccbill ask my affiliate account number first & then after getting it replies "we can't do nothing"?

On 1 hand I agree on the other it's a cold hard fact that a lot
of banks still don't support CVC/CVV2 checks. So unless it's being
used as an extra not mandatory check it would contribute.

If 1 would base valid transactions on mandatory ok on CVC/CVV2
codes it would affect transactions. If electronic banking was more up
to speed it could become possible to have a pending charge on
a card after which the customer looks on his bankaccount and
returns a code to validate the transaction after which the real
charge is being made.....

DynaMite :2 cents:

DV: We use CCBill and Jettis. On Jettis I use my own merchant account. The Jettis interface does not require CVV. IN fact the subscription fee is even lower for Jettis, however only my CCbill sign-up offers a trial. I get more signups via CCbill.

Signups all of a sudden jumped in the past two days. Error? I guess we'll see.