Open Source Help Desk - Free Scout
 

If you have a need to manage support for pay sites, software, services or anything else then there's a confusing array of options that are mostly paid.

A brand new option is a well developed web application called Free Scout.

Free Scout is production ready, it's not beta software. It is under active development and has a well thought out interface and workflow.

Features include:

100% Mobile-friendly.
Multilingual.
Seamless email integration.
Web installer & updater.
Starred conversations.
Push notifications.
Auto reply.
Saved replies.
Notes.
Pasting screenshots from the clipboard into the reply area.
Satisfaction Ratings.
Configuring notifications on a per user basis.
Open tracking.
Tags.
Edit / hide threads.
LDAP integration.
Search.

Check out https://freescout.net

https://bbspics.com/images/2019/02/2...742e706e67.png



Free Scout is entirely open source, with the source code on GitHub here:

https://github.com/freescout-helpdesk/freescout

Like everything I post here I am more than happy to help people install or get up and running with open source software. I am not always instantly available but will be able to help you get going.

Nice nice!!!

Project looks good, but there are 3 odd things about it:

1) They got a DMCA violation warning by the CEO of the paid software they cloned:
https://github.com/freescout-helpdes...out/issues/162

2) They didn't want to disclose who is behind it:
https://github.com/freescout-helpdes...out/issues/161

3) Their main domain is whois protected:
https://whois.icann.org/en/lookup?name=freescout.net

If I listed the number of companies that have DMCA'd open source projects because the feel hurt that their idea has been made free then I would run out of room in this post. Companies profiting from SAAS services are regular offenders when it comes to misusing copyright law to protect their 'ideas' - if they had a patent that would be different but they didn't.

Many developers of tools you use every day have pseudonyms, nothing odd about that.

I contribute to some GNU projects under a different GitHub account because I don't want people trying to bug me for support or help.

This is also common.