Mojohost ticket response
 

Anyone with sites hosted there can tell me whats the average ticket response from them?
To solve something, migrating sites, etc

Average response time = Fast as shit

:2 cents:

They are the best managed host for sure. My tickets were always replied to within minutes when I was with them.

Normally very fast

they be quick

#goodmojo

Fast, they can be a little slower with more complex request at weekends and evenings, but still faster than 99% of hosts.

In my experiences most things - unless especially complex or time consuming - like 10-15 minutes max maybe?

Hello Holy Damage,

We certainly appreciate your business. Response time on a migration ticket can vary, it just really depends where it's at in the process. Move tickets aren't handled exactly like other tickets... Often times migrations are handled by a single technician, to keep the project management spot-on. The downside of this, sometimes, is that it is inherently limited to the work flow and shift times of the responsible employee. What I would suggest is that if you feel something is more urgent, you can always call in and ask the status on the ticket. Or, you can simply escalate the ticket with a reply or by it's status. If it's not something that is already happening, other staff will be happy to help you with your request. Besides all of that, if there are communication issues or delays on a ticket than myself or Natalie would always appreciate being looped in. We can review the ticket history with the support manager and responding techs and make sure that the request is being managed to your (and our) satisfaction.

Our standard for support is very high. Please feel free to email or Skype me directly with the ticket number if you want to discuss it. Thank you!

Brad

Yeap, always very fast response, make sure and specify high priority.
Seldom on weekends, they a little bit (1 hr.)

Normally a very good turn around time. I'd estimate 15 minutes.

There have been a few times over the years that it has been longer, but I've been with them for 10 years this year, so when there have been delays, it has obviously not been severe enough to make me want to change to another host.

^^^^ What he said.

I'd say no longer than 10/15 minutes.

Our last three tickets were 12, 3 and 21 minutes from ticket created to a reply. As Brad said, if you notice anything odd, just him them up, and they are always receptive and get things squared away quickly. They are fantastic.

:2 cents::2 cents:

sometimes it takes up to 4 rings til brad wakes up when i call him at 4 am to ask him if my servers are ok. but he promised to improve that.

poor Brad :1orglaugh:1orglaugh:1orglaugh

Thanks for all feedback, Brad and everyone else.... just asking because I am thinking move my sites to another hosting company... and now Mojo is my first choice

i do that with my banker too. call him right after brad (at 4.30 am) and ask him if my money is still there.

Holy Damage,

We'll be happy to discuss your infrastructure and create a quote for you. Please reach out to sales at mojohost dot com, or to Brad and/or myself directly.

You make me belly laugh, Thommy! I hope to see you soon in Europe my friend.

Thank you to everyone in this thread for your business. For the O.P., I’d be thrilled to have a hand in quoting your solution. We appreciate all opportunities, no matter the size.

Brad

They are quick for sure.

I was with them for a while til I sold my sites and didn't need that much hosting.

They are bombastic

Very fast and highly competent team at MojoHost.

Brad iand Mojo are awesome. We use them for some servers as well and are always very pleased!

Mitch