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Phoenix69 10-17-2018 03:54 PM
Paxum Withdraw Funds to External Credit Card Issue
 
I have been using Paxum's withdraw funds to external credit card option for many months.

I am in Australia and use a major Australian Bank's card ( National Australia Bank )

This morning I received a message advising that the card is no longer supported and funds withdrawal was rejected.

Are any other Australian Paxum users having issues with their Australian cards ( National Australia Bank or other ? )

Thanks.

CaptainHowdy 10-17-2018 05:29 PM
Talk to Ruth: [email protected] . . .

AllAboutCams 10-17-2018 05:46 PM
Yes I have the same error

I got the same message but now it says

I'm over withdrawal limit but not transferred any money.

Phoenix69 10-17-2018 09:22 PM
Quote:
Originally Posted by CaptainHowdy (Post 22351458)
Talk to Ruth: [email protected] . . .
Thanks Captain. Done.

Quote:
Originally Posted by AllAboutCams (Post 22351469)
Yes I have the same error

I got the same message but now it says

I'm over withdrawal limit but not transferred any money.
Thanks for the reply. Wasn't sure if my issuing bank Visa card was the issue, or if issue is Paxum wide and affecting other users.

Yes - unfortunately when you transfer money and it is rejected / returned to your account, the amount you ( tried ) to transfer still adds to you daily withdrawal limit, even though transfer didn't go ahead. You need to wait 24 hours after to try again.

I have emailed Ruth and assume you have done the same.

AllAboutCams 10-17-2018 09:31 PM
Quote:
Originally Posted by Phoenix69 (Post 22351563)
Thanks Captain. Done.



Thanks for the reply. Wasn't sure if my issuing bank Visa card was the issue, or if issue is Paxum wide and affecting other users.

Yes - unfortunately when you transfer money and it is rejected / returned to your account, the amount you ( tried ) to transfer still adds to you daily withdrawal limit, even though transfer didn't go ahead. You need to wait 24 hours after to try again.

I have emailed Ruth and assume you have done the same.
Yeah Ruth said she would get support to look at my ticket

Ill update here when i get a reply

AllAboutCams 10-17-2018 11:26 PM
Reply from paxum

Quote:
At the moment the system is also calculating the rejected transfers, when it comes to the limit, so this is the reason that you're receiving the mentioned error.

Regarding the rejected attempts, the processor informed us that the transaction was rejected by the card issuer.

It can be a variety of reasons, from a limit the bank has , to the transaction raising flags to a policy the bank has to a temporary communication problem.

Basically, we suggest your try to withdraw the funds again and if you still can't, please contact your bank and ask for clarifications. If you can't get a clear reason and resolution from your bank you need to use a different card.

AllAboutCams 10-18-2018 12:22 AM
paxum are saying its the banks problem but now its 4 banks all saying the same error

nab
commbank
ing
westpac

Adraco 10-18-2018 12:54 AM
Quote:
Originally Posted by AllAboutCams (Post 22351586)
paxum are saying its the banks problem but now its 4 banks all saying the same error

nab
commbank
ing
westpac
Seems they obviously don’t want that type of transaction in the Australian bank system if four banks all close it down.

adultchatpay 10-18-2018 12:56 AM
Bump for answers!
Also, try to submit a ticket, they usually reply around 48 hours.

AllAboutCams 10-18-2018 01:16 AM
Paxum reply

Quote:
Although we understand your point of view there's really nothing else we can do about this. The processor is just unable to send the funds to any of these cards. The answer we're receiving is that the processor is unable to obtain the authorization from the card issuer.

We suggest that you make sure you're not using a VPN/Proxy when attempting to make this transfer and try again in a few hours time.

If the transaction is still not successful you need to try a different card, making sure that it's a Debit or a Credit card (not a prepaid one) and that the bank accepts funding on that card from anywhere around the world.

If you don't have any other cards to which you can withdraw the funds you need to use a different method, such as the WIRE withdrawal and withdraw the funds directly to your bank account.
How long do wires take to Australia i just did one and cost $70 AUD

Phoenix69 10-18-2018 04:01 AM
Paxum's withdraw funds to external credit card payments are handled by Paydek.

https://www.paydek.com

Obviously associated with / a part of Paxum.
Same website as Paxum's https://www.paxum.com except for logo.

Or they used the same web designer :1orglaugh

They also issue Debit Cards and offer an Instant Issue Virtual Card for online purchases.


Contact us

(Suite 46), Aztec Centre, Aztec West,
Almondsbury, Bristol BS32 4TD,
United Kingdom

Phone: +44 (160) 430-0044
E-mail: [email protected]

Back to issue at hand :

Quote:
Originally Posted by AllAboutCams (Post 22351586)
paxum are saying its the banks problem but now its 4 banks all saying the same error

nab
commbank
ing
westpac

QUESTION :

Are any non-Australian Paxum clients having issues with their withdraw funds to external credit card payments option.

I do NOT think the issue is Australian banks.

Zverka 10-18-2018 05:41 AM
Exactly same issue you guys described but in EU Banca Intesa Italia. Bank said they cannot decline this type of transactions if Paxum has already had initiated it on their side.

Since problems in April with Paxum card I have already used withdrawal on external card like 5-6 times. It worked but I have had similar issue in July like now in October. So it worked then problem in July then worked again then again problem now. We are talking about same external card same bank, same conditions.

And of course same bullshit answers in Paxum tickets, don't use VPN try again, ask your bank, blah, blah, blah. I asked bank already they are serious company they said that only Visa can decline transaction once Paxum initiates it as Visa is in between. But if Visa declines transaction that must be serious reason behind it.

I paid for card renewal in March ($45) this year and have never had a chance to use it as we all know what happened in April. After printing new temporary card for so long (month+) they stated my new temporary card shipped on May 10th. It is now October, still not received it. So this is ticket answered from Paxum 12732635432843 (like they are zillion workers there)

Quote:
Dear Sucker,

Unfortunately we don't have any control over the post office and, since your card was shipped on 2018-05-10, we can assume it has been lost.

In this situation, we can issue a replacement card for a $7 fee. If you wish to submit the request for a replacement card please post a reply (in this ticket) in which you confirm the request and authorize us to deduct the replacement fee.

Keep in mind that we also offer express shipping, which costs $95, but provides a tracking number and has the card delivered within one week (after the request is processed, the card is printed and received at our shipping department). If you choose express delivery please mention this in your reply (make sure you have a balance of minimum $95) along with your authorization to deduct the express fee.

Before submitting your request please make sure that the shipping address is written correctly in Profile Settings >> Street address confirmation.

Best Regards.
Really? It all was their mistake not mine. Not going to paid them a dime, I already gave up of card. Will try wire as last resort. But not sure for how long it will all last, because Paxum getting more and more shady lately.

brassmonkey 10-18-2018 05:56 AM
glad they closed usa personal accounts :2 cents::2 cents: :Oh crap:Oh crap

bgmen 10-18-2018 06:21 AM
:love2suck Paxum :love2suck is some kind of BDSM. It's painful and RUDE but you're still using their services.

AllAboutCams 10-18-2018 07:15 AM
Quote:
Originally Posted by Zverka (Post 22351679)
Exactly same issue you guys described but in EU Banca Intesa Italia. Bank said they cannot decline this type of transactions if Paxum has already had initiated it on their side.

Since problems in April with Paxum card I have already used withdrawal on external card like 5-6 times. It worked but I have had similar issue in July like now in October. So it worked then problem in July then worked again then again problem now. We are talking about same external card same bank, same conditions.

And of course same bullshit answers in Paxum tickets, don't use VPN try again, ask your bank, blah, blah, blah. I asked bank already they are serious company they said that only Visa can decline transaction once Paxum initiates it as Visa is in between. But if Visa declines transaction that must be serious reason behind it.

I paid for card renewal in March ($45) this year and have never had a chance to use it as we all know what happened in April. After printing new temporary card for so long (month+) they stated my new temporary card shipped on May 10th. It is now October, still not received it. So this is ticket answered from Paxum 12732635432843 (like they are zillion workers there)



Really? It all was their mistake not mine. Not going to paid them a dime, I already gave up of card. Will try wire as last resort. But not sure for how long it will all last, because Paxum getting more and more shady lately.
I tried mastercard and visa today with same results

Zverka 10-18-2018 08:22 AM
Quote:
Originally Posted by AllAboutCams (Post 22351712)
I tried mastercard and visa today with same results
I have only VISA issued by bank and have had of course Paxum MasterCard. Was thinking it is enough.

So now both Visa and Master declines transactions from Paxun we all know that our banks don't do that, as they have no approval for that.

From bank explanation all withdrawal to external card are just refund transactions from POS so it is a bit suspicious that you as POS (Paxum in this case or Paydek) have high number of refunds and I'm getting a feeling that they trigger some limits at Visa/Mastercard so this is situation we have now.

But after all if they said the truth to us we will be patient. Now I think they are simply lying us. Would like to be wrong about that.

Biggie Smalls Web Writing 10-18-2018 12:18 PM
Exactly the same thing here, will try again in a day or two.

AllAboutCams 10-19-2018 11:21 AM
Anyone get it to work?

Phoenix69 10-19-2018 11:47 PM
Quote:
Originally Posted by AllAboutCams (Post 22352358)
Anyone get it to work?
No.
The abililty to withdraw funds to external credit card is no longer permitted by Paxum.

However, don't mind the message all of us are receiving worldwide, saying our 'card is no longer supported'.
That is simply a ruse.

King Mark 10-19-2018 11:53 PM
It's all in motion folks... Juss ask roof

Biggie Smalls Web Writing 10-20-2018 01:53 AM
Quote:
Originally Posted by Phoenix69 (Post 22352730)
No.
The abililty to withdraw funds to external credit card is no longer permitted by Paxum.

However, don't mind the message all of us are receiving worldwide, saying our 'card is no longer supported'.
That is simply a ruse.
Are you saying that withdrawing to external card is no longer an option?

What's left then? Wire?

Since my paxum card never arrived...

windstorm 10-20-2018 06:20 AM
Quote:
Originally Posted by Phoenix69 (Post 22352730)
No.
The abililty to withdraw funds to external credit card is no longer permitted by Paxum.

However, don't mind the message all of us are receiving worldwide, saying our 'card is no longer supported'.
That is simply a ruse.
Bullshit. Stop spreading false info like a general statement. I made a withdrawal to external card on October 18 (also previous days as well) and it worked just fine.

Also, I do have to admit, I am one of the lucky ones that received the Temporary Mastercard which works as well. Last time I cashed was yesterday and had no issues.

Phoenix69 10-20-2018 06:29 AM
Quote:
Originally Posted by windstorm (Post 22352812)
Bullshit. Stop spreading false info like a general statement. I made a withdrawal to external card on October 18 (also previous days as well) and it worked just fine.

Also, I do have to admit, I am one of the lucky ones that received the Temporary Mastercard which works as well. Last time I cashed was yesterday and had no issues.
Since you tried on October 18, and the abililty to withdraw to external card was ceased soon after, you may wish to try again from here on in. You will find that your card is 'no longer supported' being that this type of withdrawal is no longer permitted.

I don't expect a reply, as I will out you now as a liar, defending a company that doesn't even have the decency to make an official statement as to what has occured at their end.

Quote:
Originally Posted by Biggie Smalls Web Writing (Post 22352745)
Are you saying that withdrawing to external card is no longer an option?

What's left then? Wire?

Since my paxum card never arrived...
At this stage, yes.

windstorm 10-20-2018 08:22 AM
Like I said, you are the liar.

Dear *,

This email confirms that we received your withdraw fund by card request in amount of 500.00 USD for account *.

Transaction Details

Account: *
Amount: 500.00 USD
Date/Time: 2018-10-20 11:21:19
Transaction Type: Withdraw funds by card
Transaction Status: Initiated
Estimated Time: Instantly (* delay might be caused by the receiving bank)

----------

Card statement:

Terminal Paydek.Funds transfer GB Visa Direct
Data 20-10-2018

----------

I am not saying you may not have issues, but this isn't generally valid. I am located in Europe and I too had worries about Paxum. But for now, their service works.
Yet I would definitely not keep large amounts of money in their system.

BuyXRP 10-20-2018 12:40 PM
Hope you get it resolved I was going to call them Monday ... asking if I can withdrawal to my Canadian USD account anyone has issues with that?

Phoenix69 10-20-2018 07:07 PM
Quote:
Originally Posted by windstorm (Post 22352845)
Like I said, you are the liar.

Dear *,

This email confirms that we received your withdraw fund by card request in amount of 500.00 USD for account *.

Transaction Details

Account: *
Amount: 500.00 USD
Date/Time: 2018-10-20 11:21:19
Transaction Type: Withdraw funds by card
Transaction Status: Initiated
Estimated Time: Instantly (* delay might be caused by the receiving bank)

----------

Card statement:

Terminal Paydek.Funds transfer GB Visa Direct
Data 20-10-2018

----------

I am not saying you may not have issues, but this isn't generally valid. I am located in Europe and I too had worries about Paxum. But for now, their service works.
Yet I would definitely not keep large amounts of money in their system.

This is not proof.

Look at the email I received myself today :

Dear *,

This email confirms that the King of Nigeria has deposited funds in amount of 5345125637.00 USD for account *.

Transaction Details

Account: *
Amount: 5345125637.00 USD
Date/Time: 2018-10-21 12:21:19
Transaction Type: Direct Deposit
Transaction Status: Initiated
Estimated Time: Instantly (* delay might be caused by cyclones)

----------

Card statement:

Terminal dyxubf ssagikw
Data 21-10-2018

----------

I made the email up by the way - thanks for the inspiration.


The abililty to withdraw funds to external credit card is no longer permitted by Paxum.
Please do not play any games pretending otherwise at the moment.

windstorm 10-21-2018 02:07 AM
Dude, you're an idiot or just a complete liar. Do you think I have some special connection to Paxum?? I just told you I don't have any issues with their service, yet.

I told you I am not denying others may have issues, but I don't think it's general. Since it works for me, I am sure it works for others as well.

I also have a friend who still waits for the Paxum card to arrive since June.

Here is a better proof, screenshot from account.

https://i.imgur.com/19zOaSZ.jpg

Denny 10-21-2018 02:25 AM
Never had issues with that but haven't used that since I got my Paxum card.

Biggie Smalls Web Writing 10-21-2018 02:45 AM
Quote:
Originally Posted by windstorm (Post 22353222)
Dude, you're an idiot or just a complete liar. Do you think I have some special connection to Paxum?? I just told you I don't have any issues with their service, yet.

I told you I am not denying others may have issues, but I don't think it's general. Since it works for me, I am sure it works for others as well.

I also have a friend who still waits for the Paxum card to arrive since June.

Here is a better proof, screenshot from account.

https://i.imgur.com/19zOaSZ.jpg
Hey guys,

All good, I think it works selectively, for some users yes for some not.

One of GFYers said that he had an issue in July then worked well until now.

So no logical explanation here :1orglaugh

windstorm 10-21-2018 03:43 AM
Yes, well he has issues with external withdrawal, I don't deny it.

But he makes a general statement like he knows everything that is happening.

I was just showing him proof that it is not a general issue yet. Meanwhile, I prefer to cash fast the money in Paxum, obviously I don't want to risk having my money stuck in their system.

As long as it works, I will cash it. General rule: don't keep money in such a system if you cannot afford to lose it.

I went through Epassporte shitstorm, but luckily I was cashing my money fast, so when the shit happened, I only lost 40 bucks.

AllAboutCams 10-21-2018 08:10 PM
my wire came in this morning so that was fast not happy about the fees but at least i got the money.

Lichen 10-22-2018 04:52 PM
How much does Paxum charge for withdrawing to external card?

Is it % based, or flat fee?

brassmonkey 10-22-2018 11:05 PM
Quote:
Originally Posted by Lichen (Post 22354159)
How much does Paxum charge for withdrawing to external card?

Is it % based, or flat fee?
he fee for Withdrawal to External Credit/Debit card is a flat fee of $6 USD per transaction plus 2.95% of the withdrawn amount. Maximum limits will be $2,500 USD per day, with a $15,000 USD maximum withdraw per month.

Here’s an example of how the fee is calculated; a $100 USD withdrawal to an external credit/debit card will have a fee of $8.95 USD (flat fee of $6 + percentage fee of $2.95 (2.95% of $100) = $8.95 USD

Paxum Introduces Instant Withdrawal To External Credit/Debit Card – The Paxum Blog

Manfap 10-23-2018 04:11 AM
EFT works great, just send it to a bank account.

Biggie Smalls Web Writing 10-26-2018 06:45 AM
Quote:
Originally Posted by AllAboutCams (Post 22353603)
my wire came in this morning so that was fast not happy about the fees but at least i got the money.
How long did it take?

I sent wire to my bank account and received confirmation email on Monday..

Haven't received funds yet

AllAboutCams 10-26-2018 07:23 AM
Quote:
Originally Posted by Biggie Smalls Web Writing (Post 22356185)
How long did it take?

I sent wire to my bank account and received confirmation email on Monday..

Haven't received funds yet
Sent on Thursday night here and was in my bank money morning so 2-3 business days

Biggie Smalls Web Writing 10-26-2018 07:33 AM
Quote:
Originally Posted by AllAboutCams (Post 22356198)
Sent on Thursday night here and was in my bank money morning so 2-3 business days
Yeah, that’s super fast...

Phoenix69 10-26-2018 09:27 PM
Quote:
Originally Posted by Biggie Smalls Web Writing (Post 22356185)
How long did it take?

I sent wire to my bank account and received confirmation email on Monday..

Haven't received funds yet

In your Paxum console, go to Withdraw Funds and then check Withdraw Funds History to check the status of the withdrawal. You won't get an email if transfer has been rejected, rather its status will appear in here only.

Biggie Smalls Web Writing 10-27-2018 12:09 AM
Quote:
Originally Posted by Phoenix69 (Post 22356544)
In your Paxum console, go to Withdraw Funds and then check Withdraw Funds History to check the status of the withdrawal. You won't get an email if transfer has been rejected, rather its status will appear in here only.
Thanks. It says validated, Oct 21st, that is why Im asking.

AllAboutCams 11-02-2018 03:47 PM
Still does not work


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