Watch your RESERVES with ibill
 

As usual Ibill is totally fucked up. Ive done a little reconciling and IBILLS reserves every few months are off. Like right now my reserves are fucked for reserves held back the month of november. They totally don't jive with what has been taken out. Ive emailed payables@ibill 3 times. my account rep 3 times and called three times. everyone fucking ignores it.. this company sucks completly.. My next call is going to be to my lawyer. I advise anyone else out there still using this shitty processor to check your november reserves against the check dates as ibill usually fucks up on everyone and not just one account. post a reply here if your reserves are fucked too.. mine are off by almost 50 percent.


This has nothing to do with the fact I was showing zero reserves for the entire year of 2003 last week. Thats something different. Another ibill fuck up but one they fixed. this one is in accurate numbers not zero. Id even reccommend you check all months that you had reserves held back

Mine are off to for Nov , I will have to call my rep tomorrow. Thanks for the heads up:)

better send a certified letter. those fuckers will just try to tell you something when they get you on the phone and blow you off. I called my rep once to negotiate a lower rate and the bitch turns me into compliance for having a "banned word" on my website. kinda like saying if you threaten to leave Ill fuck you.. Ibill sucks.. Im slowly moving everything away from them..

The screwups with payouts are not intentional, believe it or not. They're just having trouble getting it right. The payout calculations are not straightforward when you take into account reserves, chargebacks, chargeback fees, refunds and revenue sharing. The complexity come from the interaction between all these. iBill so far has gotten it mostly right, but not completely right. The crew that wrote the original payout calculation programs were basically driven off by the "new" (read ex-MCI) management that took over iBill a couple of years ago.

Seems pretty simple to me...add up total reserve held from checks in month. pay back same reserve amount held when due 6 months later. Its not like anything is subtracted from that amount unless your bringing in no new transactions. chargeback fees, refunds etc are all a seperate line items that has nothing to do with your reserves and are deducted from your current payout.

*takes notes*

Gonna try that next time I pay my rent. See if the landlord buys the "The rent being short isn't intentional...it's the result of some serious addition and subtraction operations I'm doing" excuse.

Yes, God forbid a multi-million dollar company processing for thousands of people hire an in house accountant or two.

hey tony404,

if you wind up getting yours resolved. let us know

lol....