Hey, Paxum, where is my card?
 

Seriously... Where is my replacement card? I only get emails that the so called replacement card will be sent to my address but I don't even see it in the cards list in my account weeks after that. Started a ticket. It was closed without an answer. Opened it again - no answer. Not able to reach Ruth. Please explain yourself, Paxum peoples... :helpme:error:disgust

Appears I had to apply for the replacement card manually, so sorry for that. Done. I did not know. Today I woke up to find out my Paxum account is closed and that the outstanding balance will be sent to me. Where exactly will it be sent? Actually there were some money on that account but it shows zeros in the email. No email reply so far. No phone support. All agents are busy and I should leave a message to get a call back. Ruth does not answer on Skype... Seriously? Please explain. I want my card and my money. Make some sense out of it, please. :)

You can bet that Ruth must be swamped . . . I almost feel embarrased to contact her.

Most probably and I am sorry. I can't reach anyone. 24/7 phone support is not answering, either. In the closed account confirmation email it states to contact for further information but nobody is answering. Hope they do. This does not make any sense. :(

Interesting. I read 'These cards will be automatically provided to existing card-holders at no additional cost as well. '

So I thought but I read in another thread here that one should actually apply, if they do not already see the new card in the card lists, and no costs will be taken from the checking account. So I did and no money was taken from me for that new temporary replacement card application... BUT today I woke up and I went online to check the status of the new card and found out my account is now closed for no reason and nobody replies to me what is going on with the money I had on it, nor with the card I applied for. Seems odd and totally not like them, so I hope this is an error and it gets resolved soon. I hope... Yet, no replies. :Oh crap

million paxum problems

Well, this is the first time I actually have a problem with them, really - about this new card and having to figure what to do - then closing the account without explaining. Never had a bad experience with them, except having to accept the time required for them to process external card withdrawal from account or getting back the money from refunds to the card they issued to me. So I wonder what is going on. :Oh crap

You are not based in the US? Cause they are closing all US based Personal accounts.

I got an international package today but it was amazon

still waiting for mine

i got cosmo card today, although when i felt card in envelope i hoped it was paxum...

Were you polite in your last ticket? If so i hope it will get solved for you, now is a hard time to reach anyone...

Cosmo is good? I have a clip store working on getting cosmo payments

these threads really speed things up...now the people at paxum are working faster...they have called the people who are printing the cards and they too will now print faster...paxum has also called thanos who has the infinity stones and he will speed up time so it all goes really really fast...

Mine has been shipped 5 days ago. Just wait for yours to be shipped. It's that simple.

No. Not based in US. Still no reply, by the way. So they were going to send me a new card for a closed account they closed for no reason? Come on... Hope they reopen it and let me know what is going on with the money on it. :Oh crap

your money evaporated :Oh crap the account was dry :upsidedow

Well. let's hope this is not the case. I still believe they will reply with a reasonable explanation. :)

there has to be a better way to get paid.

Make sure you have a single ticket opened, plus send one email to Ruth ( forget about skype with her ).

Then be vary patient for a reply. 2 or 3 weeks I guess.

:disgust:disgust:disgust:disgust

I checked my email and couldn't find anything from the email shown in your sig. Please email me again and I'll look into it, but realistically we don't close accounts willy-nilly, there is usually a reason unless it was done in error.

Email me your account username and I'll check for you.

Thank you, Ruth! Email sent! :thumbsup

I received my temporary card and just tested it, works like expected. :pimp

hello, what are the fees on this card ?

it's 2 usd per withdrawal + 1,25 % withdrawal fee PLUS 3 % currency exchange fee/rate ?

Did you receive the same as people from Canada? the one with a Trucash logo?

Here are the fees for the Trucash card I received from paxum in Canada. Also today I found out I am now able to access my transaction history by login in at trucash.com.


https://preview.ibb.co/nb6gfd/trucash_fees.gif

There are *'s next to the ATM withdrawals. Can you screenshot the legend pls?

2.5 % seems to low to include currency conversion, for these kind of cards.
Especially when domestic withdrawals are 1.5%.

Thanks

PAxum down for maintenance atm.

Was that scheduled ?

Loads fine here.

Here's the complete sheet. Make sure to click "load full resolution". Paxum is loading fine here btw.

https://ibb.co/jHB3Ad

card is currently moving through international postal services

Thanks for that.

I didnt read it thoroughly, but in the section "charges made in foreign currencies" , it looks like its up to the 'foreign bank' to levy currency conversion charges if they wish. Which obviously they will do, as always.

So ATM withdrawal fees in non-US currencies look like $2 + 2.5% + currency conversion fee (an additional 2.75-4% normally). So thats crazy if true.

If that is in fact correct, this card is pointless for people using it to withdraw in non-us currenices, and the best way is to withdraw to external card.

Fees are $6 + 3% (i think you might lose another 0.25% when your local bank credits you) and you funds go into your bank/credit account within a few hours to a few days.

The percentage that you see listed for ATM withdrawal is the FOREX Fee. This fee is charged by the card issuer/Mastercard, not by Paxum.

ok so it sounds good. its actually better than previous one 3 % charged by First Choice on non-usd withdrawals.
As far I understand.

ah looked again, document is blurry... Ok so it 2,5 % + 2 usd. still little better than before (was 2 usd + 3% conversion fee ,right ? )

ATMs dont charge currency conversion fees. The only thing that they "might" do, in some countries, is they may charge you some steady fee for withdrawing money. It depends on the bank owner of the ATM. Like I said, it's just in some countries and some banks.

So as far I understand, while withdrawing, you will gte charged 2 usd + 2,5 % currency conversion, thats all.

I think we will just have to wait and see when someone has their card and makes a withdrawal not in USD, and see what fee they actually get charged. Hopefully some people will post that info.

$2 + 2.5% is very good, if that is the case.
i remain unconvinced atm tho.

Mailed you again, Ruth. Please check your email because I have another problem and I can't log in to open a ticket, nor can I reach you on Skype. :Oh crap

damn ruth is workin :) any pole dancing on cam? i have a few dollaz :)

Stop it, brass. Please... :1orglaugh
Hope I get a reply. Something is wrong here and I hope it will get fixed. Tried to call - all reps busy, can't login to create a ticket, so I mailed Ruth. Ruth, I count on you! :thumbsup

wow i think a cold shower is next hehehe j/k

Was about to shower, anyway. :1orglaugh
Stop the off-topic replies, pls. Let's stick to the thread. I have problems with Paxum and I can't open a ticket. Like it was about time... Never had such a problem or such a terrible experience with them before. Awaiting reply. Hope they fix their mistake. :helpme:helpme

So your trouble is that you can't open a ticket? You're in luck. This is an easy fix! Just try in a different browser or maybe even a different computer. Turn off your adblocker too.

See - fixed it for ya' - no charge!

No, I can't log in to open a ticket. My account was closed for no obvious reason. Everything with my account is perfectly fine and it got closed. No explanation - just an email stating the account is closed. I have even applied for a card with the fee and I was expecting it. Account closed during the weekend and nobody replies. How cute... :helpme:helpme

sorry man was fucking around :(:( that's bad

closed again?

I know. D/W Hit me up on icq, if you are up to sth. :1orglaugh

Yes. My business account was closed. Previously it was my personal account being closed because of one of my email domains associated with that account, contained a word, which was against the terms. :Oh crap the word was "escort". One of my escort directories emails was added as a secondary email for my personal account and that was not a problem for years. This year - it is a problem and I hear about that with account closed with no option to be opened again. Anyway, I have a business account with Paxum, too.
Now what? My business account is compliant, approved and was expecting a new card for it. Closed for no reason without a reply is a shitty move, Paxum. :error:error
On Canada day? : :1orglaugh:thumbsup:error:error:helpme
I need an explanation on how my business account is not compliant with Paxum. I believe it is a mistake, which could be solved.

Im waiting my Paxum card tho