paxum getting cash problem
 

I got e-mail from them, see below,

specified time is finished but my account is still not normally working and I can t tranfer money from my account to the card to get cash now. Is someone else has problem like this? I sent message to the support but have no anwer for now. Is paxum still working normally for you now???

> On Thursday, 6th July 2017 the Paxum website will be undergoing scheduled system >maintenance. During system maintenance the Paxum log-in and account access will be >unavailable.

>System maintenance is scheduled to:

>Begin ? July 6th at 6:00 AM (UTC)

>End ? July 6th at 10:00 AM (UTC )

>We urge all Paxum Account-Holders to complete any necessary transfers or transactions >prior to scheduled maintenance.

>All Paxum prepaid Mastercards will be unaffected, and will continue to function normally >during system maintenance.

>We appreciate your understanding while we make necessary upgrades and >improvements to our system.


>Best regards!
>The Paxum Team


>Paxum Inc
>3484 Des Sources Blvd., suite 205, Dollard-des-Ormeaux, Quebec, H9B 1Z9, Canada

Hi Alex,

Everything is working normally in the system after our scheduled maintenance. You should not be encountering any issues transferring to your card.

What is your ticket ID?

Thanks,
Ruth :)

Same problem here, but only in FF, it seems to be working normally in Chrome.

If I use FF, then "To Account" drop down menu on the transfer page is empty and there are also some strange items like "Exchange Rate 1 USD=null", "Exchange Date: undefined".

Already reported it by a ticket, they said they forwarded it to their technical department.

Hi Denny,

Could you please check to see if you still encounter this error in FF? If you do, can you please send me a screenshot, as we cannot duplicate this issue.

Thanks,
Ruth :)

Hi Ruth,

I just checked both FF and Chrome and it's not working in Chrome either (worked fine earlier today). I can send you a screenshot of what I see there.

My ticket ID is #408653. It is still not working now.

I just logged into my account and seem to have an issue as well. When I go to the account overview page it doesn't load the Mastercard balance. It just gets stuck saying processing.

My issue is the same. It is in Chrome.This is screenshot
http://prettysexy.net/paxum.jpg

same here and transfer from checking account to card doesn't work as well... as mentioned above.

Thank you everyone for the feedback and information. Our techs are currently looking into it to try to locate the error. They are trying to duplicate the issue, so the information you have all provided is appreciated.

If you already have the Paxum App, please perform your transfers through that, as the app should be working normally. We have the Paxum App available for both Android and iOS phone platforms.

We apologize for the inconvenience. I will update this thread once I've received an update from the tech department about this issue.

It is normally work in IE! But still not working in Chrome on my side. Didn t check other browsers.

Thank you for your patience. Please try again now, as the problem should be fixed and everything functioning normally.

Please let me know if anyone does encounter any further issues.
Ruth :)

Looks like it is working fine for me.

Checked out in Chrome and Opera. All is working normally now.

Working in FF.

:thumbsup :thumbsup ... Paxum ROCKS!

Glad to see excellent customer service from Paxum right here on this forum!