Issue with GoDaddy
 

I have an issue with GoDaddy, before we begin, i know how people already say not to use them, and i probably should have listened, but alas.

I registered a new domain on Thursday and set my DNS servers to my host as usual - all fine (or so i thought). I added the domain on my server, seemed fine.

I asked KVS to install their tube script onto my server and they report that they cant load the domain as it hasn't propagated yet, so they modify their hosts file, and install the software on my server that way.

72+ hours later the domain still hasn't propagated correctly, intact, its sending people to a Error 500 page hosted on AmazonAWS (not my host!)

Does anyone have any ideas? Im at my wits end with this now.

The domain is Twinkier.com my host is M3

Name Server: NS1.M3XS.COM
Name Server: NS2.M3XS.COM
Name Server: NS3.M3XS.COM
Name Server: NS4.M3XS.COM

If these are the right name servers then the problem is NOT with GoDaddy.

However on those name servers, for TWINKIER.COM, there is no Valid SOA record, no MX configured, one or more of those name servers is returning no NS records.

The problem here is at your host, or your name server configuration. Nothing to do with Godaddy.

Can you tell me how you got this information? - so i can replicate it and inform M3?

Just have them do a WHOIS on the domain name. They you will see the DNS settings.

Name Server: NS1.M3XS.COM
Name Server: NS2.M3XS.COM
Name Server: NS3.M3XS.COM
Name Server: NS4.M3XS.COM

-
Name Server: NS1.M3XS.COM
Name Server: NS2.M3XS.COM
Name Server: NS3.M3XS.COM
Name Server: NS4.M3XS.COM
-


ping Twinkier.com
PING twinkier.com (54.235.159.97): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
^C
--- twinkier.com ping statistics ---
8 packets transmitted, 0 packets received, 100.0% packet loss


:thumbsup

The reply i got was,


''Rich,
>
> When I do a nslookup on your domain it reflects a different IP then your
> servers IP.
>
> Name: twinkier.com
> Address: 54.235.159.97
> name = ec2-54-235-159-97.compute-1.amazonaws.com
>
> whois shows you have the name servers pointed to ours.
>
> Name Server: NS1.M3XS.COM
> Name Server: NS2.M3XS.COM
>
> Note: godaddy domain register allows to add additional name servers. For
> best performance please add the other two name servers.
>
> ns1.m3xs.net
> ns2.m3xs.net
> ns3.m3xs.net
> ns4.m3xs.net
>
> When I tested with the host file the site pulls up.
>
> 37.130.228.206 twinkier.com Non-Existent Domain
>
> This file is only on server v5135l
>
> Non-Existent Domain
>
> The internal server error you are getting is not on your server with us.
>
> This appears to be a DNS propagation issue it sometimes can take 24-48hrs
> for DNS to finish propagating.
>
> Currently the live domain is still using the amazonws IP. This is out of
> our control.
>
> Please let us know if you have any questions or concerns about this.
>
> Sincerely,
>
> Ryan''

There's a command line tool on most *nix systems called dig, very useful.

Alternatively there are any number of free web based report tools that will provide the information if you cannot master dig then

intoDNS: checks DNS and mail servers health

is probably the most helpful of these.

It's resolving fine for me but I'm seeing non existent domain for the www version and 403 access denied for the non www.

I'm 99.9% sure it's a hosting problem and you should raise a ticket.

Did you create host records for this domain at Godaddy, not name servers - host records ?

No,

I just set my name servers as usual. -ive never done that before..

You have lame delegation , DNSMADEEASY.COM responds to a NS query. You must have screwed up some host records, delete those and you will be good to go.

Thanks for the help,

I'll try this when i get back home!

When i go into my godaddy DNS manager, the only domain listed there is Twinkier.com the rest say 'this domain cannot be managed by DNS manager'.

I don't know what to do. Would someone consider helping me on Skype. I
'll happily pay.

because u don't host them on godaddy? just registered

I can help you via a screen sharer, if you'd like. PM me your contact info and time zone

My Skype is DigitalOnlineDevelopment

Ryan is a moron. It is 100% your host fucking dns, rdns and all that other shit they sent.

After a week of back and forth and finally they will get your site working correctly, then you will ask to setup an email. A month or two later you will still be telling them you cannot send emails correctly and they will tell you to run a virus scan on your computer.
Good luck, you will need it.

It's lame delegation, the nameservers have no idea that they are name servers for that domain. It's puzzling why they're reporting an A record at Amazon if they're not authoritative.

It's still not resolving on my end. Listen if you ever want to get away from godaddy web services I will match their prices at our hosting center. Hpthost.com Send me email with what you need the price you need etc.

That is for anyone hosted only at go daddy they really need to rethink and redo how they do there hosting for people.
TOM

He's not hosting with GoDaddy. :2 cents:

Awe my bad offer still stands though.. I could of swore he said he was hosting. Sorry bout that. Thanks AK

TOM

PS I REALLY feel stupid now, "The domain is Twinkier.com my host is M3" doh. Sry. Was really trying to help. *shrugs*

Easier to blame GoDaddy

I just got 2 domains last night and a year of hosting.. was a pain to figure out but i came up with this site..

EnterSolomon.com

on M3server, did you set up with an I.P. address, delete the site and set up again with another I.P.? I did that once with them, it turns out that the original I.P. will be kept and the second ignored. You'd need to contact M3 and get them to flush it (or something).

https://thwack.solarwinds.com/thread/58889

Looking like it's an issue with DNSMadeEasy fucking up again actually, not your host.

^^ Link is from 2013... don't think that's going to help much.

Let us know when your site resolves and how many back and forth emails to host is required before that happens. Then keep the thread going when you decide to create an email and no emails land anywhere.

He uses DNSMADEEASY post I linked to is SAME IP AS OP RE DNS MADE EASY

Are you talking in "code" or something?

He reserved a domain in godaddy... pointed DNS to m3xs.com and it's not resolving for him.

What is this dnsmadeeasy you speak of? What does that have to do with godaddy and m3xs host screwing up all his settings?

If you took the time to use dig, you'd realise that the SOA for the domain shows that DNSMADEEASY.COM is authoritative for the domain, which is clearly not what he wants.

then querying again we find an A record pointing to Amazon

This is lame delegation.

If we query NS1.M3XS.COM we see why delegation is lame

AdultKing... that's great you researched that for his host. Now he should copy/paste your response and tell them to fix is site problem.
At the end of the day it is his host, m3, screwing up all his settings.

Yeah, I said that 2nd post of this thread. I don't know why all this is so difficult, it's fairly clear what's happening.

Hmmm. The domains for servers I have at M3 all use M3XS.NET (not .com) for the name servers.

From the set up email for one of them:

.

And lo and behold NS1.M3XS.NET think's it's authoritative for TWINKIER.COM

OP, perhaps you need to set the correct name servers at GoDaddy.

it seems to be resolving for me now. On 3G/4G too.

Can everyone else check?

Name Server: NS1.M3XS.NET
Name Server: NS2.M3XS.NET
Name Server: NS3.M3XS.NET
Name Server: NS4.M3XS.NET


I see you changed your name servers - it appears the problem was that you used .COM rather than .NET for the name servers as sarettah pointed out.

u are using 301 redirect ?

Nope, i just reset the name servers and set them to M3.

:/ this is getting weird. Maybe i should just transfer the domain to another registrar?

Your name server were originally set to

Name Server: NS1.M3XS.COM
Name Server: NS2.M3XS.COM
Name Server: NS3.M3XS.COM
Name Server: NS4.M3XS.COM

you have since changed them to

Name Server: NS1.M3XS.NET
Name Server: NS2.M3XS.NET
Name Server: NS3.M3XS.NET
Name Server: NS4.M3XS.NET

That's what caused the problem, nothing to do with Godaddy, nothing to do with your host, everything to do with your typing.

Wow. Typo problem setting dns. What is also odd is the host quoted the .com and didn't see the error. Just told him to add two more .net for best performance then quoted all 4 .net. I think op and host are equally to blame for this one.

loaded fine here now - kernel tube demo

it IS NOT the registrar

That is pretty fucking harsh imho.

That has not been my experience with M3 at all. The M3 crew (Travis, Chris, Ryan, Danny and whoever else) have always worked their ass off to keep me happy.

Yep Ryan made a mistake and missed the .com part. OP made a mistake and set it to .com. Happens to everyone every now and again, except of course those humans who are perfect ya know, like that Damianj guy who never ever makes a mistake.

;p

@Sara

It is not harsh at all, it is the unfortunate truth about many, many hosts. This issue should have been fixed the first 3 minutes. Sure, it was a mistake overlooking the correct dns but when a customer creates a ticket the response should not be a string of search results offering no real direction to the customer and leaving it at, there is nothing that can be done on our end. Technically, that was correct, but customer service should have been... hey... you got .com instead of .net, change your DNS, all will be good.

If a domain doesn't resolve, the host, without question, should have the answer to the problem. What if it was a money site and down for 7 days because of an error that easily could have been identified.

I don't know M3 except for this one thread, my only experience. I do know that hosts, and email problems, are a common occurrence. I've left 4 or 5 hosts because of email problems, bad IP's, misconfigured DNS and RDNS on the email server, etc.
Knowing of these problems I can pick out, the solution to these problems is Chinese to me (i ain't no programmer ;)). That is why I rely on my host to fix them.

Ever start a ticket to a host and say... "Hey, my sites are really slow and the videos buffer" and host reply with "I've located the issue and it is a large database of wordpress comments gets called every time a spammer drops another message. It is not the message itself but the way wordpress works is every message "calls" the database of 1 Mil +/- stored messages and it is killing the performance. I have started to delete all the comments on all 200+ wordpress sites of yours and am blocking the ability for spammers to leave any more messages. Your server should be performing like a fine tuned chevy in no time."

What reply do you think you normally get when you start a ticket like that? Usually... "Hey, everything looks ok on our end"... and that is it, stuck with a poor performing server because support can't/won't take the time to identify the issue.

Just my experience :moon

Ya,

It was my fault. Sorry for wasting everyones time.

It wasn't a waste of time if it ended up getting you fixed up. Just imho of course. :thumbsup

:2 cents: