Paysite membership email goes straight to Spam folder?
 

Anyone ever had this problem?

When new members sign up, we send them an email with their membership details. But the emails go straight to spam folder (gmail).

Or IP or domain is not on any block lists. We never do any mailing.

What is going on? Is there a solution to this?

You've had seriously not given this any thought before you started a pay site?

is the mail addy you are sending from the same as the domain registrered email?

i've found that sometimes if those are different email will get flagged as spam

Not sure what you mean.

Lest say the website surfers sign up for is xxxadult.com
We send them membership details from a neutral looking support site, like [email protected]

when you registered companysupport.com you included contact emails for the registar, tech support, etc. if the email address, [email protected], is not one of those registered contact emails, i've found that emails can get flagged as spam.

Gotcha, thanks for the info.

Are there any other tricks? Like getting on some whitelist paid services?

This is a common problem of course. Actually a good idea for a thread, to compile solutions different people have found.

In the end there's no 100% fix-all because there are so many types of mail filtering out there.

What domain(s) are you having this trouble with, Muad'Dib? In your testing, is it going to spam folders for everyone or just certain email accounts?

if it is not, i would also align the site's cpanel email address with your outgoing email sending address. those seemed to help when i had an issue like this.

Use a service like YNOT Mail to send out email. We have entire programs and message boards that send out all of their messages through us.

Luckily I don't get any real spam mail from some [email protected]. :upsidedow

You will probably have better luck making it as unique as possible, than trying to make it as generic as possible. The unique approach has worked well in mainstream. Gets better through.

What? You have email to some site when you are just registering it? I don't think that anyone would assume you having email to some site you are registering. Or did I get this wrong?

amazon ses with phpmailer and you end up in INBOX.

Some includes "check your spam folder" in their emails just to be sure.

my answer would be too long to explain everything why your emails go to spam , just a tip just check what headers+body u are sending to your members :2 cents:.....

you shouldn't be worried about gmail spam filter because its broken already :2 cents::2 cents:

Smtp.com
Offer good delivery percentages, tested on many systems with great results.

have you tested your emails spam score? there is ways to check what is getting flagged and what is blocked by client

There could be whole bunch of reasons why could that happen i.e. SPF/DKIM not set, some issue with mailing list or with ips (senderscore would be of great help). I'd primarily check on those 3.

if you want to have a 100% delivery rate on your mails you need to use a smtp relay. You can setup your exim to use that instead of the internal smtp.

Go to mandrill (you can send 12k mails each month for free) and create an account, add a tracking domain and also your spf, dkim records and you will see that you will never have this problem again.

Start at the beginning
Assuming your mail is not sent from an IP on the ''shitlists'' ...
Does your server have a PTR record entry
Does your MTA (mail transfer agent) ... use it for the domain (script?) that uses sendmail?

This information is in the email header.

Message source:
Received: from mx-out.facebook.com (outmail007.ash2.facebook.com [66.220.155.141])
09:50 AM-barry@:~$ host 66.220.155.141
141.155.220.66.in-addr.arpa domain name pointer outmail007.ash2.facebook.com.

Then look at the subject &message contents for spam words

I agree with above.

1. Check SPAM score of your message
2. Check SPAM score of your complete email
3. Set SPF/DKIM
4. Do some tests - send some emails to server using default Spamassasin settings and see what rated high.
5. Check reputation of your email server