Security Breaches at Moniker
 

On Monday, Moniker sent out this email with the subject "Increased Security - Password Resets [########]".

This morning Moniker sent out another email with the subject "Ongoing security measures".

don't worry, they're only stealing 2, 3 letter .com's and short 1 word .coms.. lol

moniker has become a huge joke that isn't funny.

Those clowns at Moniker don't even follow their own advice. They weakened the strength of my password when they reset it by only using the first three types of characters.

And let's not forget that this isn't Moniker's first time to do a system wide password reset due to account security concerns. On June 19, 2013, Moniker sent out an email with the subject "Security Notice: Service-wide Password Reset".

Moniker has acknowledged in their latest emails that domains were fraudulently transferred out, so it's quite possible that personal and credit card info may have also been compromised. It wouldn't surprise me to get that announcement next week.

Wow, Moniker has definitely gone downhill.
Wonder how many domains under management they have lost this year.

Moniker is a complete joke now.

And, they make it a pain to transfer out. They don't send a confirmation email allowing you to confirm transfers, only option is to decline it, so it takes 7-10 days to move a domain out.

over 100,000 from one client alone last month.

Thnx (indirectly) for this tip, I'm trying to get a few domains out of that sinking ship and hadn't been able to.

They swore today on the phone no domains were lost.

That's a major task considering there isn't a bulk feature to request EPP codes.

they actually do have that feature...
you can go to "my domains", then select all, then "export auth codes"...

FMA who has an amazing portfolio of names lost a few three letter .com's and a couple 1 word .com's. i believe they still have not gotten back the ones that were transferred out of moniker. after this happened, they moved their 100,000 plus domains to uniregistry.com.

I've posted a couple Moniker fail threads in the past but bitch as I might, I kept giving hem chances to improve. That all ended last month.

Fuck Moniker

From: Marti Johnson <[email protected]>
Date: Fri, Sep 26, 2014 at 1:52 PM
Subject: Moniker Privacy


Hi Aaron,

I understand that you previously had a special rate for your privacy.

We are no longer able to provide such a rate unless you are planning to transfer ? in additional domains.

Let me know if that is the case and I will have an account manger take a look at your rates.

Best Regards,

Marti


_________________________________

Marti,

I don't recall asking for an email from you. In fact, I specifically asked for a phone call and was told I would receive one this morning. Not only is your company once again not following through as they said they would but 1:52pm is an afternoon thing, not a morning one.

Anyway....

When I brought my domain portfolio to Moniker, you had employees who cared and this great thing called "Customer Service." Unfortunately, all that has vanished over the years and today Moniker is nothing short of another piece of trash company supplying half assed service and failing to honor the agreements they previously made. It's bad enough that you raised my domain prices and I had to call to get them lowered only to still pay more than we agreed to but then you added insult to injury by raising my privacy price. All of this with no notifications to me at all.

Bring you more domains? HAHAHAHAHA!!!

You're privacy service fails. I'm not sure why I even pay a buck for it, let alone $4.

What happened to me having a personal rep who cared?

What happened to the domains of mine you lost?

On a scale of 1 to 10, your previous system was about a 3. Your new system is far worse, providing horrible options and limitations.

However, the single biggest fail is your customer service itself and at this point, I've had more than enough. You won't receive another dime from me. Yesterday I found a new home for my domains and get this....A live person answered the phone on the 2nd ring! I explained my frustrations with Moniker to which they informed me they have been transferring thousands of domains from you to them recently for the very same reasons. Then they gave me better pricing than you ever have and at this point, I've only registered a single domain there. The rest of my domains will be transferred from you as they come up on renewal.

Congratulations on taking Moniker from the top line company it once was and successfully running it into the shitter.

No need to respond, in fact, please don't.

I moved my domains out of Moniker when they were hit. :thumbsup

So where are you moving your domains to?

NameSilo.com

With the size and quality of his portfolio, it makes sense to operate his own registrar.

:thumbsup:thumbsup:thumbsup

FMA is Future Media Architects. If its true they moved to Uniregistrar, then they moved to Frank Schillings registrar. Schilling is quite trusted around the industry so they are probably worth looking into.

Though, im still a big fan>> http://namecheap.com

Use NAMESILO - one of the best domain services right now with some of the cheapest pricing $8.39 and lower for domains and FREE whois privacy for life - plus the backend rocks.

did you manage to get some hookup pricing with them, or just retail pricing?

I am moving all my site from moniker.com already.

Thanks for trying to enlighten me, but I'm not a noob and I already know of FMA, Elequa, Frank Schilling and Uniregistrar.

I didn't even ask for a hookup. I'm happy enough with their retail based on the small number of domains I've moved there. Although, once I've moved more domains to them I'll probably request a better rate.

Never worked with them and never will... Thanks for sharing

It's crazy that the infrastructure of Domains is still like the wild wild west after 20 years. The whole stealing of domains and transferring them out, etc. Do you mean they cannot track a domain name, and easily take it back if it was maliciously taken?