Payoneer card scam and they offering me only partial refund
 

Hi All, I am facing an issue with Payoneer.
In March 2014 I had 6 POS transactions on the same day amounting over 2000 USD to an ecommerce site (Rakhuten Indonesia). POS transaction to an ecommerce seems to me already evident that it's some sort of fraud occurred internally at the merchant's site.
I immediately filed a dispute with Payoneer and after about 120 days they told me that based on their terms, they are not responsible to refund unauthorized transactions but that in "good faith" they are willing to donate me 700 USD, obviously with a catch: I must sign a waiver where I will not take legal actions again them for the case.
What sort of bullshit is this? Did they need 120 days to tell me this crap, or is it just a trick to gain time? I am going to escalate the case to Choice Bank Belize which is the bank that remits Payoneer branded mastercards and to Mastercard itself.
Has anyone found himself in the same situation?
Thanks
Alex

As far as the waiver issue ….. Anyone using an attorney or experienced in business knows "settling" a debt or disputed amount in a compromised settlement needs a waver of the amount not paid to insure no further legal action will be taken. Without the waiver you can still be sued for the rest of the amount due so why settle.

Pretty standard.


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Yes of course that is common sense, but why would they offer me a partial refund only?
I think it's a standard practice they do to keep the difference.

A) They felt partial responsibility

B) They felt no responsibility but tried to keep you happy as a customer

C) They knew you would settle for less, which you did, because they were trying to fuck you

I'm going with A or B.


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I have not settled, I will escalate to Choice Bank and Mastercard.
I own ecommerce sites too, every time I get a chargeback I must say to the bank yes sir, get the money back... How can these Payoneer fuckers might think that I can believe this bullshit?

It is the problem with debit master cards. You don't have any of the protections of a credit account. Some banks extend those kinds of protections to you out of curtsey for customers in good standing, but are under no obligation to.

I'd bet the bank hates Payoneer and always having to deal with their customers.

Had this card been tied to a checking account with an American bank fraud protection software would have not allowed them to be made.

This is BTW why I prefer paxum. I don't move money to the card unless I am about to use it.

Not really. Payoneer is a USA Company so they must comply with this:

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MasterCard® Zero Liability
Zero Liability Protection for Lost & Stolen Cards
Have peace of mind knowing that the financial institution that issued your MasterCard card in the U.S. won't hold you responsible for "unauthorized purchases." Zero liability applies to purchases made in the store, over the telephone or made online. As a MasterCard cardholder you will not be responsible in the event of unauthorized purchases provided that the following preconditions are met:

Your account is in good standing.
You have exercised reasonable care in safeguarding your card from any unauthorized use**.
Unauthorized use means that you did not provide, directly, by implication or otherwise, the right to use your card and you received no benefit from the "unauthorized" purchase.
(**Failure to register certain cards will be considered as not safeguarding your card.)
You have not reported two or more unauthorized events in the past 12 months.
Zero Liability does not apply to MasterCard cards
(i) issued for commercial, business or agricultural purposes, except for MasterCard commercial cards used for small businesses as listed on www.mastercardbusiness.com; or
(ii) if a PIN for a debit transaction is used for the unauthorized purchase.

What to do if . . .
If you have questions regarding zero liability coverage or you suspect unauthorized use of your card, contact your issuing financial institution IMMEDIATELY.

If any of the conditions set forth above are not met, then your liability may not be zero but it may be limited by your issuing financial institution or federal, state or local law. Again, check with your issuing financial institution.

For the application of Zero Liability outside of the United States check your applicable MasterCard country/regional web site.
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Now they must prove me that the transaction was done with PIN and not forging my signature. Again it was done at an ecommerce site, so no way there was not some staff of the merchant organizing all this crap

And one more thing to point out... If they really had my PIN they would have just cashed out at the closest ATM rather than purchasing trough an online merchant

I think the one thing we've all learned with these virtual accounts all the way from ePassporte to Paypal with Payoneer and Paxum included is they are NOT bank accounts, they are tools for transfers only so don't keep money in there because it's just not safe.

Nobody tries to use Western Union as a bank, somehow we all get that that's not what it's for. Now we all just need to apply that same common sense to other transfer services.

Alex, blast from the past.
Sorry to hear about your troubles, by the way. Try escalating it at Payoneer.

I had ATM issues back in the day, once with epassporte ( $900 ) and once with Payoneer ( $700 ) - charges from another country, false cash withdrawal.

Both times it was settled in full amount in less then 30 days.

Keep us posted on the resolution