Members asking to ban their cards because addicted
 

A question for other wm programs, how often are you getting members asking to ban their cards because addicted and unable to control themselves from buying more?

I got another one today and I figured this happened often. Some simply buy a few (in cam programs you can spend endlessly so guess...) then write asking to close account. But then they re-open an account, spend a few then write asking to close account again.
Some figure they're addicted so end up asking: "please block my card from making more purchases at your site", which is not always easy because with many backup billers, in some that's not an automated function, and in reasons there's "fraud", "cancel", but not "addicted" :)

Someone posted an email exchange here with a cam customer that fits the bill. They would request their account be closed, then open another, request that it be closed, open another, ....eventually got banned, pleaded to have the ban lifted and opened another account, requested that it be closed.

Funny in a way, but also very sad. I would oblige them the best I could, but make it clear there will be no 'backsies' afterward.

Natural selection. Strong (you) takes money from weak (those customers).
That the destiny of weaklings.

I guess its better for them asking for their card to be banned than a chargeback, actually if they did chargeback you would have some evidence down the road :thumbsup

If you ban them they are just going to eventually relapse, come back and spend money at a competitor :2 cents:

OP posted that....

People who chargeback (so called "friendly fraud", i.e: it was not me doing this sale), are completely different from those addicts asking to close account and re-opening many times. As the other guy posted, the addict is weak and can't stop himself from spending all his money with the girls, but he knows he is doing the sale at his fault and will when he does it. Polite and sometime virgin guy, not in the mindset to ask refunds, he feels guilty and not the site or the girl.

The most danger for chargebacks, especially big sums in cam sites, it is young drugged/drunk guys. They barely remember the sale, they do know they made it while stoned... but while recovered day(s) after, they got a so big remorse as they would never have spent that while not drunk or high. More than weak, these guys are a mess, probably already into "I pay you later" stories to fund the parties. So to tell to bank "it was not me" at cam site, is better than say the same to landlord, as he may need funds to pay the rent or bills - or he spent all the money his parents gave to pay his next 30+ days of college and can't tell mommy he needs more as he spent all in drugs and cam girls.

We get these once in a while. The best thing and nicest thing you can do is ban his card. For some people, porn is an addiction. If you've made your money from him and he's smart enough to realize that he has a problem and NICE enough to ask you to ban him instead of charge-back, you owe it to him to do as he asks.

lol. a few years and signs like " porn may cause serious addiction" will be mandatory

Sometimes you have to wonder if it's the guys' wife asking for the ban. Guy finds he's banned and asks to be reinstated. Guys' wife then sneaks on when he's at work or something and asks for another ban, etc.

Next time there's a reinstatement request reply back with "shoot your wife first, then we'll talk"

:D

You should look at these very carefully, I sometimes have camgirls and cam affiliates impersonating customers requesting cancellation so they can either rinse/repeat for a double dip on my program or take a paying customer to a competing site to double dip that way. Make sure its really the customer.

Of course this is the customer, often they reply the receipt of sale with own email.

But, we do get lots of wifes and gfs writing to our merchant acct email, is another URL from billing in card statement, which does not state this was for porn of course - but boys may be unable to hide the bank statement and wifes may not believe the story. These wifes try to impersonate the husband, fishing for information with funny excuses.

The impersonating wife typically writes: "I do not recognise this $xxxx sale made on date X, may you remind me what is this.". Our typical reply: "We can write this information only to the same email used to make the order, you're using another email and so we don't know this is the cardholder or not asking.".

Next, some give up writing us (switching to pester the husband), but others continue like: "Ok I am the wife/gf, sorry, but can you please be so nice and tell me what was this for?". Some guys are spending $thousands so the wifes try guessing: "was it a cruise? an hotel?", they imagine a real girl meeting somewhere, can't guess really thousands of dollars for just a video chat.

At times, after we reply to wifes that we can tell only to same email we received email from etc., we get the husband writing a "please close the account", eventually he surrended the wife's fight and confessed.

PS: I worked for casino (roulette, slots, black jack), poker and sports betting sites, and gambling addicts was a same issue, just less the issue of wife's, since addicts included wifes as well :)

We have customers that ask us to delete their account, but they eventually come back and want their account back and access to their purchases. Since this happens often enough we just built a disable feature for customers making this request so when they come back we just enable their profile again. It happens for various reasons like a new GF or Wife, Church, seeing how much money they spent on porn, buyers remorse, etc...

But, someone ask explicitly to "delete, wipe out all my records and personal data", so while we also have a "disable" function, that's not what they asked for. When they come back, asking to get back all, if you give then they could complain you really did not wiped out their data as you previously promised to have done...

Church: Yes I had someone who asked to cancel because "I am catholic, this is a bad sin!". The guys return, as they can confess or so each time and clean from sin or something like it. The religious people are good customers as they take this so more seriously than atheists, the fear to burn in hell and the guilty feeling it is a strong fetish and pushes up adrenaline.

Online porn addictions happen. We should help those guys out whenever we can and the situation requires it.

I get them from time to time, asking that their membership be deleted even though it's a free membership to a VOD site, where they're only charged when they buy something.
I have to believe that nine times out of ten, the wife is making the husband "cancel" all of his accounts.