to: [email protected]
 

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2013-10-16 00:07:37 Card Yearly Maintenance
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2013-11-12 11:08:22
Paxum support request:
Can you confirm that a replacement card has been despatched?
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2013-11-12 17:56:28
Dear Mr. XXXXXXXXXXXXXXX,
A replacement card was indeed issued for you and is now being processed.
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2013-11-12 17:59:58
Dear Mr. XXXXXXXXXXXXXXX,,
The reply above was incomplete and we apologize for this. Once the card is processed, it will be sent to printing and then shipped; it should reach your location within 2 weeks from the date it was shipped on.
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2013-11-13 04:02:00
Can you tell me when the card was/will be shipped?
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2013-11-13 06:07:07
Dear Mr. XXXXXXXXXXXXXXX,
Once the card request will be processed by the bank the status in your Paxum Account will be updated accordingly.
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2013-11-18 09:54:53
Dear Mr. XXXXXXXXXXXXXXX,

Your Paxum MasterCard request was rejected by the bank because, due to the their new regulation, only the Drivers License is not sufficient for the card request to be processed.

Considering this situation, for your card request to be processed you must submit one more primary identity document, such as:

- National ID;
- International Passport.
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2013-11-19 10:36:44
Dear Mr. XXXXXXXXXXXXXXX,

Thank you for submitting the required documentation. It has been reviewed and validated.
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2013-12-03 03:58:06
Can you give me an ETA for my replacement card?
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2013-12-03 16:38:14
Dear Mr. XXXXXXXXXXXXXXX,
Your Paxum MasterCard will be shipped very soon. If this does not happen by the beginning of next week, reopen this ticket, notify us and we will contact the bank for more information.
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2013-12-06 03:04:35
What exactly does "Submitted" - (This process can take up to 25 business days) Submitted on 2013-12-05" mean?

Considering the delay and severe disruption this is causing can you please escalate the process, place my card on priority batch and send the card express shipping.
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eMail to Chris@paxum 06/12/2013
Hi Chris,
Is this email still open? I bet your inundated with angry people waiting for cards?

I'm here to join the list!
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2013-12-06 21:14:54
Dear Mr. XXXXXXXXXXXXXXX,
Your inquiry is being reviewed and as soon as an answer is available, you will be notified in this ticket.
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2013-12-08 04:48:44
Dear Mr. XXXXXXXXXXXXXXX,
We were informed by the bank that there was a problem with processing your card and that they will process it as soon as possible.
Although we cannot send the card through express shipping, since there was a big delay in processing it, we decided to return the yearly maintenance fee to your account, as a compensation for the created situation.
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2013-12-10 04:40:36
Can you give me an ETA of when I'm likely to receive my card - this situation is causing considerable hardship and inconvenience.
The return of my yearly card charge goes no way to make up for your failures.
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eMail to Chris@paxum 10/12/2013
Hi Chris,
I'd be grateful if you'd reply to my emails.

I need to know when I will be receiving my card - the situation is getting desperate.
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Sent Ruth a Skype contact request - no reply
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2013-12-10 16:37:48
Dear Mr. XXXXXXXXXXXXXXX,
We do not have an estimated time for when the card will be shipped, however, the status will be updated as soon as it has been resolved.
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eMail to Chris & Ruth@paxum 11/12/2013
Hi Chris, Ruth
I'd be grateful if you'd reply to my emails.

I need to know when I will be receiving my card - the situation is getting desperate.
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11/12/2013 16:48, Chris Paxum wrote:
> Your card will ship by the end of the week.
>
> Chris
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eMail to Chris@paxum 11/12/2013
Hi Chris, thanks for your reply.
Can you give me a rough estimate for how long "shipping" takes? I have pressing need for some sort of timeframe.
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eMailed Chris & Ruth@paxum 14/12/2013
Hi Chris,
Can you give me an update? The site is still saying "Printing".

I really need to know when I'm getting my card.
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Two months for a replacement card and still nothing in sight. One month with no way to withdraw funds from an ATM. Support, as you can see, has been exemplary in it's failure.

To all those out there with a Paxum account with Drivers Licence ID - update your ID well before your card replacement date.

Well, it's the end of the week and the message on the site still says "Printing". I guess the grandchildren will have to go without their Christmas presents this year.

Happy Christmas to all! frosty

If you have this much hassle in getting the card with missed deadlines and all what do you think is going to happen at renewal or when you need to get your money after getting the card? Services like Paxum are supposed to make things easier and more efficient, not harder. I think they forgot this.

Chris is an asshole who never replies to emails.

Fuck paxum.

Paxum's ticket support staff are not at all helpful. You will make yourself crazy trying to deal with their ticket support.

Ruth, however, seems to always be available to answer questions I may have. Frankly, if it wasn't for Ruth answering questions for me, I'd not even bother with Paxum any more.

I have exactly the same issue with paxum. First, my card was hacked and now I am waiting for months for replacement. Few days before it was supposed to be shipped they informed me that they need more documents and now it seems I will have to wait months again. Ruth gave me coupon for free wire, but I need card to pay for hosting, domains etc. :(

Funny how it's always the other guy's fault.. The bank messed up.. Every... Single... Time...

you cant just punch in your numbers??? switch to paypal

Do this. Contact Chosen and have all your funds transfer to Paypal, Payoneer or Paxum to Western Union contact chosen or roby if they allow it. Your problem will be solve if your problem is just withdrawing your funds. It is wise to pay high fees with fast service with LOW fees with sucks service. Just saying

never had any issue with paxum great service.

I have one of there cards even activated but still wont allow for anyone to send me money to them... Threads like this scare the hell out of me, anyone that has been doing this as long or longer then me, knows about shit like this with ibill and epass just to name a few!

the card is in motion

contacted Ruth by email and skype - no reply - you sure she exists?

Ruth is on holiday.

[email protected]

when ruth is back from holidy she will hand deliver your card

You leave your email in every paxum thread. How about answering it just once?

So Paxum matching donations to the Angels Giving Tree qualifies them as Mr. Scrooge?

When they launched I was very skeptical and wasn't shy to say so, but that changed quickly as I've gotten nothing but fantastic service and support from them.

I have no issue with the rules and regulations they have, they are doing it for a reason.

Epass used to allow business account holders to issue cards, I really need to find the card I had made with Mick Lovin on it. We see what happened there.

I am waiting on a renewal card now for along time it said shipped on 11/28 but not here yet, was printing for like 2 mos. I need the card too many fees as is without having to pay to move to paypal. This is not looking good right now.

I answer when I have an answer to give.
I have one un-answered email in my inbox ( could be from you ) and I am waiting for a reply back from our card issuer.


Chris

my card got expired too and i`m waiting for the new card.Next week its made one month and half and the card didnt arrived.
Still waiting.

As we have stated before we do have a delay in the card printing right now and every day we are working on getting it caught up. It does nothing for us for you guys to be without cards.

As we have stated before if anyone needs money out of their accounts now please email us or hit us up via support ticket and we can arrange getting your money out to you.

Chris

few months back we were told everything was back to normal with shipping the cards

No , a month ago we told people cards are printing again. It does not mean everything is caught up instantaneously.

well said!

This is the first time I've heard that you card machine broke down. How come I have to read about it on a forum to find out? Don't you finance guys ever tell the truth?

So tell me - just how long is the 'delay'? Will I get the card before Xmas 2013? 2014?

I emailed you about getting funds out - please be good enough to reply.

PS - if you want a couple of card duplicating machines, I can give you the name of a Eastern European outfit that will do it for practically free! ...and overnight!