Yes another Paxum fuckup! Over 1000 stuck in paxum
 

So my Paxum card was apparently lost or stolen so now I have no way to access my money. I had moved the money to the card to withdraw it but since I cannot find the card I have no way to get the funds out. I cannot move it back to the checking and of course they don't give you an option to request a check or to withdraw it any other method so yea I am fucked. I contacted their support with 3 phone calls and have yet to have a return phone call. Talked to Chris and his options were find your card or order a new one. Yea well I can order a new one but that doesn't fix the fucking issue that I cannot move the money back over which means it will sit there until a new card is created and sent and we all know how long that takes. I will now have to jump through months of re-verifying shit etc! Any suggestions on how to get the money out of the Mastercard side of shit? Fucking hell!

I don't use Paxum, but I thought there was an option to wire the money that was stuck on the card to an outside account? (Thought I read that here somewhere...)

Thank god you didn't have your money with Chase Bank.

While not a perfect solution, you **could** add your Paxum card number as a Credit Card payment options in Paypal, and then load PayPal with your Paxum money.

Certainly you will lose some fees, but once inside PayPal, you can withdraw to your bank account, assuming you have one setup.

You can do that robwod? I didn't know that would work. I attempted to send an invoice to one of my other emails and then pay the PayPal invoice using the mastercard number but it said that this card could not be used.

I've been told you can add your Paxum / Payoneer Mastercard as a payment option and then when you pay someone, you can elect to use one of the Cards on your account to use as the payment source.

I assume, therefore, you could use the card to load Paypal. I've not done it myself, but more than 1 person has told me they use their Paxum/Payoneer cards as a payment source on their Paypal accounts.

The money, of course, has to be on the card and you have to allow for fees to be deducted from the card balance. Keep in mind, PayPal probably adds their own fees on top of it (Paypal charges ridiculous conversion fees).

I will give it a try thank you!

Can't believe "they" lost your card! :winkwink:

You may find they still only allow a card from your own country to be used for that. ie For me with a uk paypal account I could only add money from a uk card.

Well technically they did lose my card. My personal account I have been waiting for a new card for months. The money was withdrawn from my account for the renewal and the "card has been sent out several times".

My husbands account obviously the card being misplaced or stolen is on me. That isn't the issue its the fact that you can't do anything to get the funds out and basically support sucks. You can't transfer the money back from the mastercard to checking, can't withdraw it any other means. Phone support sucks because you never get anyone live and if you leave a message they take forever to call you back or send a ticket saying "oh do you still need a return call". No I just called to ask how you guys are!

Sponsors need to start using payoneer. Some paxum sponsors seem to be really stubborn about using payoneer.

YOU lost your card, not Paxxum.

Plus you didn't say when you sent those emails but I'm guessing it was very recently. You posted this today (Sunday), and it is fair to say that perhaps just maybe, the person(s) who could help you with the matter are at home today enjoying the other half of their weekend.

Considering the amount of fraud they probably have to deal with every day, it might be nice of you to cut them some slack and give them time to resolve your situation. You should be very glad if they ask you to re-verify who you are. It's not their fault if they make you go through the verification process again. Instead, its them who is protecting you.

:thumbsup

Maybe just give them a little time and update the thread. I've used the service, it's been pretty good to me. I'm confident things will work out for you soon.

The first emails were sent on Thursday. I also have left 4 voice mails because every time I try to call it says they are busy to leave a voice mail. The tickets are still sitting there so still waiting for a reply.

As far as cards go I have yet to receive my new card for my own account so yea they have issues. Its just messed up that you can't do anything with your own money. You should be able to move money from the mastercard side of things to the checking. It should not take days to get some kind of answer.

:2 cents: :2 cents:

We have not had the card to wallet transfers for a few months now - the same with all other companies like ours. We can resolve this issue once you request for a new card. We have spoken on icq and I have let you known that you will need to request a new card if you can not find your old card. Please let us know what you want to do

As for if we are having issues printing cards - Yes we did have an issue that caused a delay with getting new cards out. That issue was resolved and cards are being printed and shipped out in batches.

Chris

you mean they :2 cents: your remote right?