Quote:
Originally Posted by mineistaken
(Post 19758791)
Elaborate a little bit. Thanks.
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I've been tweaking the way I deal with freelancers for years and I feel like to a certain extent my process is a competitive advantage. Without getting into the esoteric stuff, developing your own successful process can't start early enough in the chain.
What I mean by this is, every aspect of your job description, interview process, trial, probation period, hiring, communication, etcetera should all maximize chances of success and minimize chances of failure as well as minimize the effort you need to put in per applicant early on. The trick is to be as clear as possible, gather as many applicants that you can get in the net but also pre-qualify them and weed them out in an as automatic process as possible.
Using training videos, "secret words", trial/demo jobs that are set up on a template basis, and stating up front in your job description who should not apply are all part of the process. Managing them during the job is also extremely important, and thought has to be given to the structure of the job, checkpoints to prevent them going off on the wrong tangent, regular communication to spot any problems, etcetera. Lining everything up in your process to easily support the good ones and weed out the bad ones is key.
It takes a little more effort to start out, and more attention during the first time you hire, but after that, IMO, you can repeat the process easily and reasonably quickly.
I have several shit jobs I freelance out and while I have been burned quite a few times I've learned from and adjusted each time. Generally I pay peanuts and mostly my monkeys do what I want. Built into my expectations is that sooner or later I will experience turnover and have to hire someone new but thats just part of paying at the low end. When I get lazy and stop checking up and they get complacent is usually the point at which things go wrong.
Good luck
EDIT: Another big part of being successful is knowing when they lie to you and taking action based on that knowledge. Depending on where you are hiring from, expecting stupidity and duplicity and designing that into your process can be helpful IMO.