What do people want in a hosting company
 

I want the communities opinion toward this question , "What do you highly expect from a web hosting company"

All of your notes/opinions will be jot down.

good hosting

uptime
good support

We haven't had any downtime since we were established. The maintenance notice that we send out once in a while to upgrade the network or some of the servers has so far been under 30 min for 1 year of server uptime. Not to bad if you ask me.:winkwink:

seeing that your site was alive for barely a month, I'm not really impressed :thumbsup

Also, just a tip: I don't know about other people, but personally, when I see you're saving on your own business image and branding, I start to wonder where else are you going to save and cut expenses, I really don't know of many people so generous to give everything to others and not keeping anything for them. Again, maybe it's just me :2 cents:

Also, since your own domain is hosted at HiVelocity.net, I'm assuming you're just a reseller, right?

free....

i want to take a big poo...

To have a professional attitude and mindset, but also having a site and service that gives me confidence in their ability to deliver what their sales-text promise.

... and to be honest, you fail in most.

It's not about 100% uptime, its about what you do when you have downtime, how you monitor the sites.

Most hosts claim they monitor the servers, when in fact they mostly just see if the server is running, or if they can ping it. This is not enough. Webservers and services can be down, even when the server is still running, and your can ping it.

Another thing I don't like, is resellers who claim they run a hosting company.

Be available 24/7/365. If you cannot be then don't host anybody.

Have customer service reps respond to ALL tickets within 5 minutes. Then have a solution a considerable amount of time later, but don't sit on a ticket while it is being "looked into" or even "fixed" for 15 minutes while I am fucking my own leg out of desperation for "any news" you can offer me.

Cheap IPs and I don't want to have to tell you why I want them.

-A Ceo who actually respond to messages being sent,and not acting like jesus
-A support where support it's not needed,meaning be proactive so hardware works fine and detect any potential problem before it become a major problem,and also having a good automatic system where minor problems can be fixed without contacting support
-To have it's prices matching current average price in hosting industry,and not having 4x bigger
-To have available ip addresses as much is possible ,in different a and c classes
-To have micropro support
-To be able to change ip whois
-If there was some mistake done,to be sure how same mistake wont be ever repeated and compensate clients in some way

Good and Fast support.

#1 Good support
#2 Pro active support
#3 24/7 support
#4 Good network
#5 Good hardware
#6 vKVM, remote reboot, decent control panel
#7 Competitive prices

Kinda like the support & control panel of softlayer combined with the pricing of OVH :)

more for less...
like in every other thing...

Be my current host.. The whole staff sits in a fully public IRC channel and I can message any one of them and get support, and not be told "That needs to go through our support system"

Peace of mind, no down time, fast loading speed of content/sites, experienced support in case of something goes wrong or something needs to be done.

Up time. Control Panel. And all the possible shit installs.

24 hour live support who don't fob you off

Uptime and solid support for sure


but a nice idea would be a level of managed hosting that includes initial set up, backups, keeping updates to the os and php and mysql and such done but nothing more....I can use cpanel and add domains, let me reboot the server if needed I pay a lot for managed hosting that i dont really use

Hostgator used to have amazing 24/7 live support, they would do anything for you, but now they seem to be trying to fob people off, I normally have to then hold their hands and point them in the right direction, but they still try to fob me off, then eventually we get there after I've helped them out sufficiently. Afterwards they never apologise about the attempt to fob, I suspect they are now under a lot of pressure e.g. increased workload, targets etc, whereas before they were enjoying their jobs and doing their jobs properly.

the thing I hate the most is hosting companies that work 9-5 m-f and if you have weekend support issue even if they do respond it doesn't get solved until monday. If you run the hosting company yourself. you can't take weekends off. It just doesn't work that way. you pick that business you better work weekends.