Customers demanding a refund cause their kid signed up.
 

I used to issue refunds for this but recently decided, that bad parenting is not my problem and its the kid, not me who owes the money.

What do you guys do when a customer demands a refund saying his kind used his card?

Unfortunately, with this business the way it is, regarding Chargebacks, etc... issuing a refund is usually the most prudent course IMHO.




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How can they prove the kid signed up and not them ??

When I did customer service, our policy was to not refund.

-Your kid stole your credit card.
-Your kid lied about his age online.
-Your kid committed fraud.

If they threatened a chargeback we would refund. Otherwise we would cancel the membership, send the confirmations to the parents e-mail, and tell them to have their kid work it off in chores, install a security program like Net Nanny, or speak to the police about what charges you can bring against your child.

Usually the last one shut them up pretty quickly and they thanked us for cancelling the membership.

Exactly. If a child steals a parents credit card they are the ones that have to deal with it. Cancel the account, confirm via email, and move on

If you look in a book. And find the oldest trick in it. You will find this one right here.

Exactly. It costs you and the biller to refund them, too.

was just about to say the same thing.. hehe

If it's a minor, refund.

refund it

or get the CB.

That conversation might not go over well with you, but for an angry woman to claim 'my 6 year old son made these charges' seems to work real well with the bank

This used to be my favorite.

Who is liable for the transaction is 100% irrelevant. He's already said "fuck you" by pulling this and told a story he can't easily retreat from.

My way of dealing this with cams was simple.

I would write them back, ignoring the "my son...." part and just act as if someone stole ther card as if it happened and we need to get people arrested for it.

(On my iPhone - so I can't type it out as a really well written response)

Dear Sir,

We recieved your message regarding the theft of both your credit card information and identity. Though this happens quite frequently online, I want you to be assured that we investigate and report every instance of these crimes to all local, state an federal authorities and will cooperate fully to bring the perpetrator of this act of fraud to justice.

We would greatly appreciate it if you wcould assist us in our investigation and confirm all of the relevant details so that we may forward everything to the appropriate law enforrcement agencies.

As we understand, someone gained unauthorized access to your personal computer at IP address zzz.zzz..z.zzz an then ypur personal email account which is "[email protected]" posing as you on the date of....? Unfortuneately, these are common acts of identity theft, computer fraud, wired fraud and so on, all in violation of Federal Law and State law.

This individual further used your MasterCard, ending in 2210, posing as you to make a fraudulent purchase of $xx,xx?

This individual then gained access to the websites www.teensassfucked.com with the fraudulently obtained username and password using your identity and credit card?....



Anyway you get the point. The next respnse is a typical panic email saying its ok, he'll deal with it etc.

I would usually reply again that we appreciate his cooperation and look forward assisting law enforcement in investigating these crimes committed against him and so on (again ignoring any referrence to his kid and attempts to just say "let'sjust forget about it"). I had this happen a lot in cams for very large amounts at times and never had anyone using the "my son did it" excuse charge back once I was done fucking with them.

Btw, the "my son did this" is usually accompanied by an emphasis on the kids age and the fact that he was accessing your site - as an attempt to put you on the defensive. The above also shoots that ill conceived and veiled threat down.

This was my reply to the latest time this was tried on me:

Customer said:
I found this and other forbidden sites on my computer history this morning. Called my cc co. and was informed of charges. These were made by my visiting minor son. Please cancel any subscriptions and refund my card. Thanks

My reply:
Your account is cancelled as you were told on the phone. Please discuss charges with your son and get your refund from him. Also please supervise him better so we don't have to notify the authorities that you are allowing minor children to access our site, thank you.


The thing is I am pretty sure the customer is lying. I mean, who digs through their kid's browsing history and THEN calls the CC company to ask about charges? Also what kid signs up to porn using his dad's email address?

Finally, if he DID call the CC company, then the chargeback is already happening and I might was well say what's on my mind.

I am pretty sure Squealer's email would be more effective in general though.

edit: gfy fo life

Haha I would copy paste this if I ran paysites :1orglaugh

this is going to back fire on your ass :2 cents: :1orglaugh under age kids cannot make contracts

If they contact you, refund, period, you cannot win, and you are delusional if you think you can

Most excellent response. :thumbsup

Personally, I would say that the objective should always be defined before the first shot is fired. Meaning "I want him to drop this and go away forever and never bring it up again"

The your strategy and tactics are formulated accordingly and become well thought out chess moves against an unskilled and unprepared player, who's lost before he made his next move.

Meeting aggression with aggression (unless its overwhelming and game ending) is simply going to cause a more aggressive response and it all then turns into a contest of wills rather than you maneuvering a person into checkmate to suit your purpose.

I'm a fairly introverted person, but when I'm threatened, I instantly go into chess master mode - thinking about the opponent, the exchange, where he wants it to go an where I want it to go and then plan and execute accordingly :)

It's not a contract Genius, it's a minor caught in the commission of multiple crimes and outed by the "concerned parent caught off guard"

It's not a minor either, it's a lying son of a bitch who's done rubbing one out and wants his 2.99 back so he can go scam a different site.

Agreed +1 :thumbsup

It's not authorized by the card holder. You can refuse to give them their money back but the Dad could charge back anyway, hurting you in the process. Best to just give the money back and move on.

Of course. I got a lot of these imagine a cam site where a guy is writing you from the same email used to register and has been logging in daily and has made over 50 transactions over 90 days. First it really fucks up cb ratios, second, it's painfully obvious no one but him did it. I feel for you, it's irritating as hell

he will just call the credit card

This is what I came to say... But looking at responses here, now I realize why everyone's flocking to the tubes. All you fuckers are more worried about a $29.95 chargeback than making your customer happy and WANT TO STAY instead of making up excuses for the chargeback. :disgust

Well Visa dont give charge back that easy. I did subscribe to a model data base http://www.onemodelplace.com

They dont have a way to cancel auto-rebill so after I sign up I follow their rules and send a e-mail asking to have my auto rebill cancel. They reply that it would be done. 3 week later they still didnt cancel it so I send a other e-mail telling them that if they dont cancel my auto rebill I gonna have to charge back them. They ignore it.

So I call visa for a charge back and they asked me to send all the e-mail as a proof I did write to them and asked twice or they wouldnt charge them back.

So at least they ask for some proof and dont make it a easy process. it take me 45 min on the phone if I include the waiting time.

This was actually me and I still use this excuse once a week. You didn't stop me!!!! :mad::mad::mad::mad::mad:

Refund. People blaming purchases on their kids, wives thinking their husbands didn´t sign up for the adult site and that kind of thing is very common. Keep chargeback % down.

LOL I just copied, spellchecked and edited thesquealers post and sent it to a customer who did this to me this morning.

- Instantly downgraded a refund request to a cancellation.

Thanks!

That's what I'm thinking as well. Is any kid really dumb enough to steal mom's card out of her purse or dad's card out of his wallet, charge porn and not expect to get his ass whipped when the bill comes in?


edit, this is the adult version of the dog ate my homework excuse.

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That's 100% the right way to handle that.

Every parent ever?

Once a week or so I took a good look at my kid's computer and check the browser history, chat history, etc. I've caught my kid - 12 years old - with alternate FB accounts and email addresses I don't know about. That's unacceptable for me.

And then you immediately call Visa or Mastercard or Discover or however many cards are in your wallet and ask if there have been any charges on any of them?

I get going through your kid's browser history but that's just not usually the way it happens, the order it happens in and 9 times out of 10 "my kid used my card" is a lie.

And the one time it isn't a lie is still just bad parenting. Would you go to a strip club, claim your kid used your card in their ATM and demand a refund for drinks and tips? What do you think would happen if you did?

refund and move on

Way to make sure everybody loses. Dumb.

Depends on how old the kid is. If he's over 18 - I keep the charge - under, obviously I refund it. Rarely happens in my business though.

This post made you my hero for the day. :thumbsup

EXACTLY SPOT ON

I have been doing this for over a decade.
IT WORKS GREAT...

I also add a little bit about how they will need to cancel the card immediately to prevent further fraud.

If not the kid someone one say it was their room mate or brother or cat or hamster who made it. I reply something like The Squealor including the ip addresses and other freaky exact data (like the isp company and city this freaks people more than the IP as they don't know what an IP number is), along with some talk about should cardholder only use use the card or this is fraud of others use it according to law of (country of the guy) and what I should do next; refer to tell authorities, banks and such, is just to those who play very smart or obviously liar, and depends on amount. I had a Mexican chargeback $8000 and found way for him to send back in bank wires (I will not detail how convinced him), for example. At times I had hired collection agencies for $1000+ chargebacks in various places from New Zealand to Canada, but in general the only way it is you convince the guy to desist from chargeback, or to re-send you the money after chargeback (there again I not detail the methods).