How long takes Payoneer support to answer a simple question?

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  • WetEmily
    Registered User
    • Jan 2004
    • 10
    #1

    How long takes Payoneer support to answer a simple question?

    I have a problem with my Payoneer account. I did not log in for a few months and when I tried to login it turned out my account did not exist anymore. I sent a support request on Feb. 20 and I have no answer yet. I have a Payoneer CC valid through 2014. DO you care of your customers?
    Tags: payoneer
    • 2013
      So Fucking Banned
      • Dec 2012
      • 4390
      #2
      there live chat takes less than 2 minutes

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        • WetEmily
          Registered User
          • Jan 2004
          • 10
          #3
          Yeah, chat works, but why don't they read their emails?

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            • bluebook18
              Confirmed User
              • Mar 2012
              • 4082
              #4
              Originally posted by WetEmily
              Yeah, chat works, but why don't they read their emails?
              they have icq support that answer question in a minutes as well (except for weekend) , i don't use email support and i don't have any idea how long does it takes for them to open it.

                Comment

                • Nissim-Payoneer
                  Confirmed User
                  • Jan 2012
                  • 138
                  #5
                  Originally posted by WetEmily
                  I have a problem with my Payoneer account. I did not log in for a few months and when I tried to login it turned out my account did not exist anymore. I sent a support request on Feb. 20 and I have no answer yet. I have a Payoneer CC valid through 2014. DO you care of your customers?
                  Most likely your account was disabled for inactivity. I'd be more than happy to personally assist you in getting the account re-enabled if you could please contact me with the e-mail on your account (details in my sig).

                  Customer Support generally takes 2-4 business days to review e-mails, however we offer immediate support via telephone and live chat at: http://www.payoneer.com/contactUs.aspx

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