software or hosted CRM ?
 

Which ones do you prefer?

My 2 concerns with hosted CRM's:

1. Their server may be down.
2. Not sure I trust them with my contacts, what if they (especially if they are not super reputable company) steals my contacts (that I uploaded there) and other data?

I use Highrisehq.com as a CRM and am very happy. They are a reputable company and worth the $$ we pay for the service.

salesforce is the best. before you use anything cloud. you should ask about the backend, redundancy, multiple datacenter replication etc.

ACT! Is great
 

Chcek out ACT from Sage Software - link