mojohost
 

Anybody out there use these guys? I was thinking quite a few of you did. I was going to try switching about half my sites over to them but I'm having second thoughts.
For almost a week I and AJ from elevatedx have been trying to reach them for server price so I can get them my credit card and start. Not 1 callback, even though I keep bugging them.
I'm worried that if they have a server problem and I can't get tech support for a week I can't have my sites down like that. I would think I would get a call back faster when I'm trying to give them money and not complaining about server issues.

Mojohost are you on here? Help out a fellow GFY'er won't ya? Time is an issue for me here for reasons I will explain.

I always recommend Hostgator, as out of everyone I've tried they're by far the best with 24/7 live support. I've been with hosts who are only available to contact 1 hour per day, which is not good especially when they have new guys there making mistakes, Russian hackers in their servers, backups 5 weeks out of date and angry former employees trying to wipe their servers

No ref code here either :2 cents:

I can't speak for their time on pricing servers, as it has been too long ago for me to remember.

I host there, and am a happy camper.

Doesn't sound like them. I am sure Brad or Poppy will stop by any time.

I love Mojo. Loooooooooove them.

Is there a show going on somewhere where the sales team may be on the road? Or are the EU shows over?

Gary, I know Brad and Scooter are out of the country right now. They don't do support, so would not be an issue. I will see if Poppy is around.

And Brad wears the best custom shirts I've seen in a while.

.

Shows are over :-)

Usually MOJO is extremely responsive. I cannot remember waiting longer than 10 minutes for a response to support tickets and I have done stuff with them for 2 or 3 years now.

Sales and tech support it is completely different people.

The tech guys are a dozen and in shifts 24/7, you open a ticket they reply in minutes and always someone is in ICQ too, I have 5 dedicated servers with them with custom cam site with all the possible issues and I banged their tech support and they're there always, it included we got a ddos and they put there an extra firewall for free and kept there months, I mean an extra server just as firewall it was not billed to us!

About sales being slow, in fact very often sales forgets to ask you money, or they send invoiced weeks late, and you have to offer them to be paid, remind them you have to pay them, this is quite useful feature at times, to be honest (to be asked late to pay lol).

Sales people these weeks are around all those european summits, that made them less available online I guess - planes, parties and who knows what. I see their geek support guys in ICQ right now, no party :)

Damn, I thought that was just because they liked us. ;p


.

We are settling up a few servers there for some NETbilling functions and redundancy. I have known Brad for some time and Scott and Poppy for years. They are a top notch company and aside from that amazing people as well.

Mitch

I've heard nothing but good things about Mojo. Know quite a few people who use them and praise them constantly.

Lots of people say they are good

sent this to poppy

Thanks for hitting me up people. Gary, please I'm me your number and I will call you tonight to help you out.

Apologies for the delay.

Poppy

I meant to say IM.

I just sent you an email as well Gary Lee.

I love mojo!

whoever said hostgator... get fucking bent. Worst host ive ever had experience with.

Mojo is good stuff

I have never used Mojo. I have talked with Brad more than once about mission critical boxes. I can say that if I ever had to move, Brad would be my first call.

Wow! I posted this thread this afternoon and left for a gig signing DVD's and a dinner break. Now I'm back in the office and to see this many responses from so many people let me know that I am going with the right company. Thanx for all your advice guys and it looks like I'll be going with Mojohost as so many of you has suggested.
One of the responses looks to be an employee (or maybe owner) so I will get back with him shortly.
Thanx to everyone.

Poppy is VP of sales and has been in this biz for a very long time.
He will be able to help you set things up 100%
:thumbsup

I am sure that this is because of the EU shows which just ended, but lots of paticipants go over to visit Munich for the Oktoberfest at least for a few days. I haven't seen news on Brad's FB which would say he arrived home or whatever, so I guess he is still away. He is very responsive though on his primary email [Brad at MojoHost].

About their support: Gary, I have had and I am having several support tickets with them in last days and support worked very well on all. So the official support works flawlessly and did so during the last weeks [as usual].

:pimp

I'm happy with their service :thumbsup:thumbsup

Hi Gary

We had a flight cancellation yesterday due to mechanical problems in Amsterdam and detoured elsewhere in Europe for a few days R&R. Your quote will be sent out within the hour. Thank you for your patience and very sorry about the delay.

Brad

Hi Gary
As Brad said we are very sorry about the delay.


You should have the quote in your email account now.:thumbsup

Same here :thumbsup best/fastest support there is on any company I have worked with.

I recently emailed support for a new data base to be set up. They emailed me back with the info in less than 5 minutes. Also my sites have never "not once" gone down.

I take it you've never used Webair? :)

You're now at softlayer and you're leaving them? wow.

Would be my choice as well, IF, I ever had to move:2 cents: