Originally Posted by Chris (Post 19097290)

We did send out an email to accounts that have not completed all the required verification steps.

It seems a few people who have compelted them got the email in error. If you have a question about your account email me [email protected]. Please include your paxum account ID.

Thanks

Originally Posted by boneless (Post 19097272)

ok i understand the need for security and all that shit, but why do you require me to re-re-upload my documents again? Doesnt make sense at all...

Originally Posted by boneless (Post 19097272)

ok i understand the need for security and all that shit, but why do you require me to re-re-upload my documents again? Doesnt make sense at all...

Originally Posted by Chris (Post 19097290)

We did send out an email to accounts that have not completed all the required verification steps.

It seems a few people who have compelted them got the email in error. If you have a question about your account email me [email protected]. Please include your paxum account ID.

Thanks

Originally Posted by RuthB (Post 19100051)

If you received an email from Paxum requesting you upload new verification documents, then it is important for you to please login to your Paxum account and visit My Account>>Overview (the first page displayed after you login).

Take a look at the main section of your account there, toward the top.

If you see any notice there that begins with:


then yes you DO need to please upload new verification documents (as stated) before September 13th 2012 to ensure there is no service interruption.

Originally Posted by paxum popup

URGENT NOTICE REGARDING YOUR PAXUM ACCOUNT

Recently we requested that you provide new Picture and/or Address verification documentation in relation to your Paxum account. Our records indicate that you have not yet uploaded this requested documentation.

In order to comply with the KYC (Know Your Customer) regulations issued by our banks and card provider, we do require this documentation to be clear, complete and verified within our system. There has been a slight adjustment in our KYC regulations and so it has become essential for all photo ID's to be provided in COLOR only.

If you do not take action to comply with this request then we will be forced to suspend your ability to transfer funds from your Paxum ewallet to your Paxum Credit Card until the requested documents are received. Please ensure you only upload COLOR photo ID's for full compliance.

In the event of this suspension your Paxum credit card will still be valid and functional, however you will not be able to add funds to it. All other withdrawal methods will still be fully available for your account.

To avoid any interruption of service we strongly recommend you upload the necessary documentation immediately to your account. You can do this easily by logging into your secure Paxum account and uploading under My Account >>> Profile Settings >>> Identity Confirmation and Street Address Confirmation.

Ensuring all Paxum accounts are in compliance with our KYC policy guarantees the integrity of all Paxum accounts. This is why we request your diligence to this important issue.

If you feel you are receiving this notification in error, please open a ticket through the Message Center, or email [email protected] directly to discuss this matter.

We appreciate your prompt attention to this urgent matter. We value your business, and we hope to continue serving your ewallet needs.

Sincerely,

Paxum Verification

Originally Posted by boneless (Post 19149647)

firstly there hasnt been any such message in my account at all, yet today im getting this:
Im like WTF do you guys even know what you want at all, first im getting the email apperently in error, then theres no notification whatsoever that you need anything uploaded as per ruths reply, and then im getting my account limited cause i didnt comply at all....WTF guys, make up your mind...