I HATE getting CBs as an affiliate..
 

I normally do not bitch much here but this morning I woke up to another "in the red" day and I wanted to just let it out today. I will not call out the program because I don't want to cause drama fo ya mama but I was bullshit this morning. I stopped promoting a particular program and had not sent a sale in some time now.

I was promoting it PPS. Now the program probably collect multiple months of revenue possibly but decided this morning it should pass the CB on to me. When you have a PPS program the program should assume the CB risk. This is the way to do it period in my opinion. That's way you offer a pps so you assume risk and collect the remaining on the residual. It just puts me in a bad sunday mood. Had to vent...I feel better now at least.

What residual is the program collecting if there was a chargeback?

A chargeback means the user gets all their money back. The program loses that money, plus they pay a chargeback fee to their processor. I understand your frustration, and some programs do not deduct chargebacks, but really it's the sponsor that is getting screwed the most.

Sly, thanks for clarifying this for me. I now have a better understanding of this. I appreciate your feedback and I guess the bottoom line is that no one wins. Just frustrating thats all. For some that make 20-30 sales a day its no big deal but the ones that work hard to get just one sale it kinda takes the air out of the balloon ya know. :(

Instead of coming here to bitch about your lost sale, why not work on your sites to make that back?

By god, that's good advice. That's what I'm going to do and I'm going to do it right now.

If we get a charge back at www.oainternet.com we do not pass that along to the affiliate. If it becomes a huge problem we would terminate the affiliate but not take any earned money.

You would also have a ton of dishonest affiliates signing up for a $2.99 trial, getting their $35 and charging back.. then having their friends and families do it.. and then creating websites asking people to do it and rewarding them somehow.

it would be a nightmare..

And the worst part about chargebacks is someone buys something for $1.99 and then charges it back, you need to tack on a $25 or more chargeback fee..

So that $1.99 sale that is now lost actually costs the merchant $25... which is why Credit card companies encourage chargebacks, they profit from it 100x more than they would collecting interest.. I remember years ago seeing all kinds of ads from some CC companies about how easy they make it to charge things back..

And while there is some fraud here and there.. I really think a large percentage of CB's are people who had buyers remorse, or intended to CB, or their wives saw the charge on their statement and the husband says "I have no idea what that is"...

Don't push programs that fuck over their surfers and you will get less of them.

That would be the end of GFY. :error

Seriously, one of the good things that GFY does is offer affiliates and sponsors an open forum where they can let off steam and perhaps get to know why things are done the way they are.

Charge backs suck. It's more an more common these days. There were a few programs beating the hell out of people's credit cards and I think that has trained users to CB more. The program should cover CB's up to a certain amount. But if the affiliates traffic is bringing in a charge back rate of over 4% then they should eat it.

The affiliate program gets beaten with fines not to mention having to do all kinds of things to manage the CB rate of their account.

Exactly.

They would be the one getting hit the hardest on multiple levels. Against their merchant account or payment processor, plus they are bitch slapped with the volume of it. While it sucks all the way around, sadly the cry for me Argentina at the affiliate level is falling on deaf ears.

:2 cents:

PPS is for the birds (no pun intended. I've been slamming CPL / lead offers for a bit now - much bigger money for everyone around.

A program does not just decide to pass CBs on to a specific affiliate. This is a setting in their Nats that is either enabled or disabled. A lot of programs have this setting enabled.

If you see an unusual CB amount on a specific day it's most likely a member that has been rebilled for a couple of month and decided to charge-back all of his charges at once.

You also have to keep in mind that CBs are posted from the biller to the Porgram's Nats install. The biller receives these from the bank and they usually come in batches. Which is also another reason why you can suddenly see a lot of them at once (depending on the biller and bank).

Also a lot of people seem to misunderstand the difference between a credit and a chargeback. As far as I know both show up for affiliates as C in their detailed stats overview in Nats, so an affiliate can not see wether it was a credit/refund or a chargeback.

Chargebacks are initiated by the end-user. This means the end-user wants his money back, because he didn't like the site or just because he knows he can and contacts his bank instad of the biller. The end-user always gets his money back if he asks for it. The Bank deducts this money from the affiliate program's payout and also adds an extra fee (usually $25 - $35).

Credits and refunds are initiated by the program or biller. This is usually done to avoid chargebacks. It's either because the end-user contacts support and asks for a refund (usually a refund is always issued, because if you don't give the customer his money back, he will just contact the bank instead, which will then result in a chargeback), or it's because the program or biller marks the transaction as suspicious (fraud). Credits are a lot cheaper than chargebacks, usually there is only a transaction fee for the gateway and bank.

Indeed It is the sponsor that get's fucked the most from CB's. It sucks for the affiliate too but I'd not hold It against a sponsor if they deduct CB's from my payout. That's just the way It is.

Hi Beks,

What you want to do is find out if your traffic is bad, or if the program is tricking your users, or if you're just having bad luck.

Do you have access to any details of the transactions such as the IP addresses they came from, or when the purchases were made, or the names on the credit cards?

A tip is to set up campaigns for all your different sites and traffic sources. This way you will be able to see if a specific source generates more credits or chargebacks to others.

being an affiliate is getting harder and harder every day...

i have seen lots of dirty tactics from programs in the last 2 years, thing that i have never seen before.

im tired of so much bullshitting from so many programs..