Paxum document verification help
 

A friend of mine tried to send documents since 3 months for adress verification. They (paxum) always reject it. He sent a scanned phone bill multiple time (different scanned qualities). He tried to send the bill in PDF format and know what? Rejected.

There are other options?

you need to ask paxum

He tried. They answer always the same thing. I don't have a copy of what they answered but after few months, he think Paxum it's a scam and they are there to steal personnal information.

We all know it's false, but they really have to make an effort. I saw one of the document and I really don't know why they don't accept it.

See if you can get Ruth on the case - She seems to have her shit together....

Search GFY for Paxum and Ruth, she has her contact details in her sig....

is it because he has to get it notarized

Hi there,

We do require that all submitted documents be high quality and in full color. Please ask your friend to contact me with his Paxum email address and any open ticket numbers he has and I'll be happy to look into it for him.

ICQ #233-854-608
AIM/YM/SKYPE - PaxumRuth
Email [email protected]

Thanks! :thumbsup

Told you she was good:thumbsup....

in full color...

What if the document is already black and white? And he don't have any other proof of address other than their phone bill?

P.s.: He said he just sent you an email.

The answer is in your question....

Thanks, I've replied to him. :thumbsup

In regards to your question, some documents are in black and white, however we still require a full color scan or photograph of any submitted verification document.

I think the photograph is the way to go.. I will tell him..

Thanks.

Finally, they accepted his document.

Thank you Ruth for your help.

Thanks again for reaching out and asking your friend to get in touch with me. Everything is now resolved and his Paxum account is now verified.

:thumbsup


Edit: :1orglaugh - heh.. we posted at the same time :)

Yeah hehehe !

Same here - no idea why they don't like documents, and no answer from them, just the standard "all documents must be high quality and full color". Since the scans ARE high quality and full color (except of course where the originals themselves are black and white), there's no way to knows WTF their problem is.

Since they are not interested in telling us what they want, I guess they are not that interested in having our business. That's fine, CC and Paypal work just fine for us.

It was actually a lot simpler to successfully set up the most recent merchant account than jump through with Paxum's hoops trying to guess what they wanted. When the merchant bank had a question about a focument tjey called and asked us, unlike Paxum who won't even respond when we take the initiative. (An autotesponder saying "high quality and full color" in response to any and questions is NOT a response.)

I'd be happy to look into your account and do my best to assist you. Please feel free to get in touch with me:

ICQ #233-854-608
AIM/YM/SKYPE - PaxumRuth
Email - [email protected]

Thanks :)