Paxum - Account Limited
 

They notified me last week about the expiration of my ID which is on May 5, 2012. I was amazed that these guys put my account limited last week its more than 20 days ahead of the day of expiration of my account awesome security purposes! LOL Well done!

That does sound amazing. Being "limited" is probably just the way they force people to update their IDs, as without it few would but they could have cut you some slack on the dates surely.

I can't make up my mind whether I am impressed or alarmed by this. How many banks even request new ID scans when old ones expire? I have 3 personal bank accounts in different countries and none of mine ever have.

I even have a bank account (local) I have an amount of $XX,XXX.XX and the never ask me to update my IDS those are several years now! Now I only have $420 in Paxum but they are very anxious of these ID's. Once I withdraw my funds I'll definitely closed my account and never used them again.

Another 24 has gone no response at all my ticket has never been updated

Another Paxum success story :thumbsup

Hi journalism,

Due to the Easter holiday our support team has been running at a minimum, which unfortunately has resulted in a slightly longer than 24 hour response time on submitted tickets. We apologize for the delay.

I have left you a message on ICQ (from your sig). Please let me know your account email with us, or your support ticket number, and I'll be happy to look into this matter for you.

ICQ #233-854-608
AIM/YM/SKYPE - PaxumRuth
Email [email protected]

Thanks,

Ruth :)

Let me just bump this.

it's just normal

Actually an awesome support reply to my ticket from several hours and hours passby this is the only response I got.

" Thank you for your patience. We are investigating the matter and will let you know as soon as possible"


Why investigate in this matter if they just update and have a look at my ID which I upload it last 14th of this month? Lol I'll diffinitely close my account to them once I got my funds.

Love the reply of Paxum.

They said they did not put my account on limitation because of my ID. But for security department.

Cool nice story huh. For security? Lol.

glad to see this is not resolved.

No 2intense, our policy is NEVER to limit accounts for pending ID expiration.

For the record, so there is absolutely no confusion:

Paxum does NOT limit accounts before ID expiration. We provide our clients sufficient time to upload a new ID before the old one expires. Even with accounts where the ID has expired, we do not automatically limit the account, we contact the client and provide time for the client to update their ID.

We take security VERY seriously, and as such, we require VALID ID's to be on file for every single verified account in our system.

To repeat, we NEVER limit any Paxum account for pending ID expiration.


journalism; as discussed on ICQ with you, your ticket is being investigated and we appreciate your patience while that process is completed. We initially responded to your ticket within 17 hours of ticket submission, and we will further respond to your ticket as soon as we have more information.

Thanks again for your patience during this process. :)

So Ruth you are putting my account on limitation without any valid reason? And you just answered investigation for what? It seems to be a joke. Putting my account on limitation then If I ask why you guys just answered me we will investigate? Of course before you put every account on limitation you should have a valid reason why!

Please go to a real bank and get one of their calenders.

Easter was the 8th more than a week ago.

Then again, you guys may be partying like a rock star with others money so a one week Easter "vacation" for the "support team" may be normal.

"Sorry your ID has expired."

"Yes but it's still me."

Now what Ruth the easter has gone passby already!! Its more than a week being Easter now!! Putting my account on limitation without valid reason WTF!!! I am out of patience anymore ao dont be thankful about it.


No exact reason No valid reason No response because support ia having party and vacation of for long easter celebration. Well done.

Go Away Paxum.

I'm sure being a serial scammer has nothing to do with it and it's just a coincidence.

If your banker has a smirk on their face, looks away from you as far as possible with their eyes, and turns their body away at an extreme angle from you showing what body language experts would classify as signs of deception and clear avoidance, how would that make you feel?

At least flip your avatar picture horizontally Ruth where it appears you are looking at what you are posting as if it is the truth.

Can't believe no one has pointed out to you the impression made by your photo. If you were in my office looking for a job and you behaved that way or I saw it in a profile before I called you in, you would be in the reject pile if you were looking to get as job handling my or others money.

Not as bad as Micheal O's old username, but sends some seriously deceptive vibes.

Don't get your balls in a knot. Mastercard regulations are very tight. They have to force people to update their information. People won't bother updating anything if they aren't forced too, its like webmasters changing their payout information on the day payouts get done.

You are both hired :1orglaugh

A softer more professional picture is urgently needed. Ruth is not bad looking, she just needs to look more genuine and engaged.

She should take a clue from JD Odenberger for example. He sets the standard for professionalism here and maintains that standard publicly in industry events and discussions.

Hi journalism, We have identified the root cause of the issue. Please contact us directly to discuss this privately, since we cannot discuss such matters on a public forum, as described in our TOS. I have left you a message on ICQ.

ICQ #233-854-608
AIM/YM/SKYPE - PaxumRuth
Email - [email protected]

I don't think there's any perfect picture/ perfect image because people get extremely sensitive when it comes to money issues, thats all. It's understandable. One could easily argue that her picture will help you find her when you attend a trade show since it's in that environment.

My avatar is the height of awesome, so if you need a part time rep, let me know. hehe

The outfit and location is fine, the color makes her avatar stand out too.

"Bankers" need to be at a higher level of professionalization from head to toe.

A model should have her picture, a cartoonist a cartoon, content producer a sample of their niche or a picture of them than may set a model at ease.

A customer service rep needs to look helpful and a banker needs to be trustworthy. Please note ANYONE handling your money is a banker to me.

I can understand that, suesheboy. Maybe Ruth will update her pic. I guess I've just known of her online for so long and seen several pics that it might not matter to me as it would another person. I think when it comes to money, it's always always always heightened sensitivity to every dot, dash and period.

Those are "The Girls of ePassporte" :1orglaugh ...

Hotter than stolen bitcoins.

Hi Everyone,

After a week or so that my account was put into limited account and after posting here in GFY for 24 hours my account issue gets resolve! And for that I thank you to Ruth as she has been working on this she has been helpful to this issue. Now I can withdraw my funds and closed it in May 5th as I will not use anymore. I was hoping to have a dinner with Ruth as she did a great job. I apologized for being rude or whatever it may be called. Again Thank you Ruth.

I am happy to assist you (and everyone else for that matter). Sorry it took so long, but we'd rather play it safe when it comes to peoples money and strange circumstances. In the vast majority of cases an account would be closed permanently when being flagged as yours was, but after a detailed investigation we found no strange behavior in the account, and the explanation you provided is plausible; just to make it clear, this is only due to badly coordinated local government activities in document issuance departments. We suggest you rectify the issue with your local authorities, as you may find yourself in the same predicament in the future. We take responsibility for our errors, but in this case our procedures were correct in flagging this account and demanding further action.

This procedure is there in order to protect your funds. Had someone gained access and tried to obtain your funds, you would have been much worse off. You also would have pointed the finger at us for accepting to hand over your funds based on information containing clear discrepancies. We pay close attention to details, and though everyone finds it to be a thorn in their side, its serves a clear purpose.

Given the circumstances, we expected not to have to clarify anything, and would have appreciated if you had done that on your own. Everyone here expects nothing less than stellar service, which we strive to provide. We are aware of the fact that we are not perfect, nothing ever is. However, reputation is a 2 way street. If you drag us through the mud, we expect you to clear the air when it turns out that the issue was on your end. When you don't, we'll do our best to make sure everyone recognizes the fact that not only did we act in good faith, we actually were right to limit the account. If you wish to make it clear to everyone, you are welcome to post details of the problem we faced, and let everyone decide for themselves whether we acted in the right manner. We are convinced that we did, but we always appreciate our clients' input, and if we can improve, we will take it into consideration.

Remember Epassporte? Apparently not. It'll only go downhill from here.

Lol at having a dinner with Ruth

so ur saying that in most cases paxum would shut down an account with $$...but because this guy came on GFY and called you out on your BS, and after a week of complaining and wasting his time, you decided to do your job and look into the issue and found out that he did nothing wrong??!

Oh, I see, well thanks for that! yea fucking right...

You could not be further from the truth. You know very well we can not disclose exact details as to what had happened to his account. The original poster is more than welcome to post why we took action against his account. He may also give us permission to post on his behalf if he wants to clear this up.

Until then your assumptions are off base and 100% wrong. He was dealt with in the same manor he would of been if it was on or off gfy.

...wouldn't that take a simple investigation?

...does he have thousands of transactions that take so long to sort through?

I say it over and over again. Folks use real banks and real credit card processing. Never in the more than 40 years that I had my own bank account in multiple countries have I ever had issues and "investigations".

Most "issues" should take minutes - maybe a few hours to solve.

To play the "Easter holiday" card is pure and utter bullshit.

You should be able to pick up a phone and get instant satisfaction. At the most wait until normal business hours M-F 9-5 for some extremely complicated business transaction.

Anything less than this level of service is terrible and/or dishonest service looking to profit from the float.

The whole idea of a "ticket", "IMs" "Emails" or having to hit message boards because of being blown off is unreal.

Ask anyone outside of this industry if this is acceptable in any form.

Folks, continue to support these leeches and you will get exactly what you deserve!

No Jose. I am saying that in most cases of what actually happened in this situation, the account would be closed. There were extenuating circumstances beyond the norm for this client that enabled us to switch his account back on.

If the situation had NOT been explained to us with a plausible explanation, then the account would have been closed. REGARDLESS of whether this was brought to GFY.

We care about our customers, but we do not have the luxury to change the rules as we see fit. We have certain KYC policies in place to protect ALL our customers. EVERYONE must comply. We will NEVER endanger our customers by violating those rules.

Nope, it was not a simple investigation at all. It is easy to misinterpret things and twist them as you see fit, particularly when you do not have the complete details. No matter how things may be twisted though; the truth remains the same. Maybe journalism will see fit to quash all speculation and explain exactly what happened. Paxum does not have the right to do that.

suesheboy, no one is forced to use Paxum, but those who choose to use Paxum MUST comply with our requirements. There are no exceptions.

Agree...PAXUM not the most best organization...

I have been waiting 24 days for funds to be moved to my card account ...I find this a real joke ...they have told me they have no idea when it will be done ...get real ...its 2012 not 1948 ...