Problems with Zombaio
 

Some may understand wtf I'm talking about and some not..

2 days ago I got an e-mail saying that I have "Force Fuck" in my video page title.

I have sent them an e-mail saying that there is nothing in the video about force fuck and it's just the title and a mistake, letting them know that I didn't know that it's not allowed in the site and making sure that it will be changed in 24hours, and was changed.

I had a rude support guy named John telling me that they "consider" restricting my site.

Today I check the billing for sales and something fishy was going on I had no sales.

I went into Zombaio and found out that they Restricted my site without any warning, which led me to lost sales since I had a big promo going on.

http://www.imgpo.st/sex.jpg

Did anyone else had this kind of problems with them?

I guess I'll just have to move to another billing without some rude support person who makes dolla fifty per hour named "John!" who gets his feelings hurt by a few exclamation marks!!


:321GFY

If they stopped your signups... without any notice to you at all, this is unacceptable. Did you make sure to check your e-mail for any notices? And your spam box?

How large of a customer are you with them? How many signups do you normally do per day?? If you do more than $100 in sales... A call to you would have been nice.

Well I had no notice only "we consider restricting your account", and no I'm a small customer, but does it matter really?

Another success story!! LOL to them!!

Yes, it does matter. It's a business....if you make them money... they should have called you on the phone, or had a personal account rep make sure you knew that they shut you down/put you on hold.

It sucks, I agree---but it is a business.... and if you don't make them much money....they don't have the tech/sales force to actually call you or give you personal attention.

But- they should have sent you an e-mail --- The very SECOND that your account was not processing anymore... Did you make sure to check your spam box?


Please give us more details... I am very interested in this, because I am about to put out a big promo---And Zombaio will be my processor.

I've recently considered adding Zombaio into my Nats cascade, but I don't like the vibe that I'm getting so they are out!

I'm sorry it doesn't matter if your small time or big time, the way they treat an issue is what matters.

Your right it is business for them, either I make 1 dollar or 1000 dollars.
It's not like they give me a favour here they earn money from my traffic and my hard work.

It can't be that a support guy will shut down my site without notice just like that, and yes I checked and rechecked my e-mails and the online message system they have on site.

I didn't expect they should give me a call, in fact on such a small issue I thought it would be resolved quickly without hassle, I have no doubt that they have a huge amount of exactly such things and even worse every day, John! probably had a very bad day and just like that he decided to shut a site down, it's good to know that they can shut a site just like that over a support guy decision.

Issue closed, I hope this won't happen again

So you fucked up and try to make Zombaio to be the problem? Way to go....

Do people usually get upset over text? What if the video was a Star Wars parody where a Jedi used the Force to fly a dildo into some chick who was totally into it? I think the title would be perfectly appropriate... FORCE FUCK lol

Sorry, I don't see anything wrong with the text especially if that was on some foot fetish or bj or whatever kind of video. That's retarded they cancelled you for that with no warning!

"John" had serious anger issues. Went way overboard with his reply.

Seems like he didn't want a $250k visa fine oddly enough.

Yes, maybe a bad day for John. But I can't really see the problem here.

They are reaching out to you and ask you to change content on a specific url they have problem with. You don't want to understand or work with them. They get a bit upset (those compliance guys are not customer support trained - they are employed to prevent fraud etc)

For me this is just professional. They are protecting their MIDS which is something good. That means that they will stay in biz.

Now you say issue closed... how did it end? Thats what matters...

*** EDIT: Why masking the links? Hiding something? ;)

have you actually read the convo between the support guy and the OP? cause the op actually changed the title and worked with zombaio...

zombaio, prolly one of the worst with support and issues to deal with...been there, done that...

Hi All,
I have looked into this case.

If we find non compliant content and the webmaster is unwilling to work with us we act fast and hard (not saying this is the case here). In the case above we actually found a video description, title and URL that described a forced sex situation (without doubt). Normally when this happened, web masters change or delete the content without any questions. And we continue as normal. But when a webmaster question something we find so obvious, that raise flags for us and we block the site for new signups until everything is clear.

Now the webmaster actually worked with us and updated both the link, title and video description. You don't have the whole conversation above, but we have accepted that update.

For us this case is closed regarding the BRAM violation. But we are constantly working on our staffs ability to act professional and being polite in all situations.

Not everyone is a native english speaker and will immediately understand what they mean. It wouldn't have killed him to say "remove the term from the url" rather then go off about how he is such a saint for not terminating the account immediately...

:2 cents:

Tomas,

Thanks for coming in to this thread! It means a lot...

As per company policy...When you guys found/saw the force-fuck description... How is it handled? Are new signups blocked immediately? And some kind of notice sent to the site owner by e-mail?

Thanks for your time!

So Zombaio restricted his account after he already addressed the compliance issue because they didn't like his attitude?

I can't wait for all billing processors to achieve this outstanding level of professionalism.

zombaio is a fine company

We restrict new signups after 24 hours if we can't get in touch with the webmaster -or- if the webmaster refuses to understand our compliance issue.

The temporarily restriction shows with an error message for the customer that reads "Temporarily technical problem, please check back later." Nothing dramatic.



No of course not. In this case new site joins were blocked after the first reply, and unblocked after the webmaster agreed to the update.

There is NO financial benefit for Zombaio in itself to block sites or terminate agreements. But if a client refuses to co-operate and follow our agreement, we can't do more business with him/her. We have agreements on our end we have to follow.

As an example:
We have had one client. That refused to understand the problem. After a very very long discussion, he agreed to update the content (which had to do with EXTREME bondage). 6 month later we got a 25k penalty from the card schemes for his site where we found the EXACT same content, just moved to another location (URL) on his server. Do you think we could get the funds out from his merchant account... oh no. This guy had a total of 90 USD processed with us. And now he is just gone.

The above situation may help you understand why we act as we do, especially if there is no history with the merchant. Then of course there is always things we can do better, for example the communication as I said shall always be polite and professional.

A while back I had a similar issue with CCBill which was caused by a text spinner using the word "forced" in an unfortunate way.

They somehow managed to notify me and allow me to update the video description without restricting my site and even managed to avoid reprimanding me like a child for using the term "lol".

I bet they got heavily fined for that, I wish they would be more like you guys and just bring the hatchet to the first meeting. They would probably be way more succesful than you if they did. (oh wait, they are, lol)

Thanks for clearing things up.

in before the champ paper hat ladies fry cook bullshit.