Is this a satisfied customer or what?
 

I got this in an email yesterday:

Dear sirs,
I just want to send you a line to comment on your web site. These have got to be some of the ugliest women on this planet. It almost seems that you didn't even try to find anyone decent. If there was such a thing as the Internet police, then you would definitely be arrested and given a life sentence. I am really sorry that I wasted my 19.95 for the membership, and I plan to cancel it as soon as I finish this email. I feel sorry for the next poor sucker that comes along.

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My Reply:

you knew what they looked like before you signed up...don't act like you blindly went to the join button after seeing the girls on that preview page....lots of people see those girls and STILL sign up...that's why I'm sitting here on my ass right now.

Thanks for your patronage......Now I'm off to Burger King to use some of YOUR money to buy my kid a BK Kids meal with the cheesy fries....

BVF

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I love this biz! I strive to be the best when it comes to customer service....

What an idot... What did he expect! I like the way you made feel small by saying what you'll do with his $$$ :thumbsup

maybe if u treated ur customers differently u could start taking ur kids to red lobster
:2 cents:

:thumbsup
I hate bad emails lmao But I do send a I am sorry sir for your distaste in my site. blah blah blah lmao

Tom

yes - could mean the difference between a cancel and a refund (if he contacts the biller) or a chargeback (if he's pissed enough to contact visa or mastercard).

:1orglaugh

ahahahah, good one :thumbsup

i understand the frustration but customer service with a smile (even a forced one) goes a lot further

"chargeback"
great idea quiet, i'll be contacting them as soon as i finish my reply
:Graucho

Maybe while checking out your site he saw a picture of his old ladie. FUCK why pay you when he can see it at home for free. Just a thought. BDR:thumbsup

yes, and then I could start a crap webmaster promotional site while I"m at it..

You sure show some respect fror your customers. Tread them better and you will be able to buy a steak one day. just :2 cents:

i'm sorry your visit to my site was not to your liking.
our customers who have bought products from us have been more than delighted with our products.
thank you for visitng our web site and if we can help you with your merchandising needs, please do not hesitate to contact me directly.

sincerely,

scott slater
[email protected]
www.freakfish.com

word, tho his mail wasn't nice your answer was kinda ...well :1orglaugh :1orglaugh

He knew for sure how the girls looked before I he joined (I looked, DAMN!) so yeah his mail was lame.

Don't see how your response was any better, lame overflow, let the people judge the winner :ugone2far

never looked at your site till now BVF..some of those girls are definitely a little scarey...people dig that stuff though

Could he not had asked for his money back?

By the way, I don't think you made us any favor by telling him what you did. Maybe you should work on a more professional approach next time.

For example, if you had told him that you where going to upgrade his membership he would had most likely had appreciated it and told a few of his friends about your site. Now his probable telling his friends that your site sucks and not to get a membership with you.

Being arrogant is definitely not the way to go.
Just my :2 cents:

Regards
NastyJack

Upgrade his membership to what? he had a monthly membership. nothing goes higher than that in my system..

Kissing his ass wouldn't have gotten me anywhere with him..and if one or two people tells others that my site sucks, so what? I"ve got legions of people who have given me accolades over the years http://www.blackvaginafinder.com/surfers

Sometimes you just can't please everybody...I couldn't please him so fuck it.....Do you think people stopped eating at McDonalds because that old lady burned herself with the coffee?

And I'll always be an arrogant muthafucka....that's why I'm now a pornographer and not an ass kissing secretary like I used to be. In this biz, I can tell people to fuck off....

I just posted this email as fun. Quit taking shit so seriously and get to running your business like you see fit. I'll run mine the way I see fit....

Deal? Thanks.....

Internet Police?

Is he on crack or something?

Totally true! :thumbsup

How about all of you suck my nutsack

You're going to go broke if you treat all your customers like this... Plus you are giving the rest of us a bad name...

This guy will probably never signup for another porn membership again thanks to you. The proper response would have been to address his concerns, apologize for not having exactly what he was looking for and suggest for him to keep his membership and check out another one of your sites (the ones with the good looking chicks on it). That way you would keep him as a member, make more money out of him and also keep a good rep.

You know the old saying... You get good customer service you tell one person, you get bad customer service you tell 10 people.

Something to keep in mind...

DH

hey BVF ... I'm with you ... no need to be ass licking idiot just for lazy $19.95 ...

you have full right to kick his ass if you want to do it, it's your biz and your good feeling from it is much much more (for you) than some fucking $$$ ....

:2 cents:

Did you read any of this here? http://www.blackvaginafinder.com/surfers . How are you schooling me on customer service? Do you think that I treat every single surfer that walks through the door the same way? Does ANYBODY?

There are asshole customers in every business. I'm not going to apologize for responding to one of them in the way that y'all don't like. No matter what I do, he didn't like the content, there is nothing I can do about it.

If you think you're gonna get me to believe that responding to this ONE asshole via email is giving us ALL a bad name, you think I have WAY more influence than I actually do. With all of the child pornographers, "legal" non-nude sites, scat, rape, incest, shady billing practices, etc. etc. all over the fucking internet......my ONE email to one paying customer is going to affect YOU?

Gotdamn, lighten the hell up.....it was just a little quip that I posted earlier today. Now I got muthafuckas trying to school me on customer service? Jesus.....

Now I could have given him access to another site but I didn't....I'll just chalk it up to experience....If I didn't know what I was doing, I'd be gone a LONG time ago.....

All of y'all go smoke a blunt like I'm about to do and calm the fuck down....

this page http://www.blackvaginafinder.com/surfers is impressive and entertaining :-)

crazy stuff!

fuck em!

This is too true... there are SOME people that will NEVER be happy regardless of how hard you try.

This is a satisfied customer :Graucho
http://www.sinxxxchange.com/links/satisfied.jpg

No wonder you work for yourself as if you worked for someone else they would have fired you long ago for that kind of attitude.

DH

funniest pic ive seen on a long time

fucking ******s

way out of left field, but pretty hilarious:

:1orglaugh :1orglaugh :1orglaugh

sounds like a kid

Now thats some funny shit, yeah your girls are ugly as hell but you don't hide that fact, it's all out in the open. I don't find the girls the least bit attractive! but hands down you have the most entertaining members area I have ever been in, I could care less what the bitches looked like it was what you wrote about them that made the site so good. He's just pissed cause he didn't know his wife "Wanna be Fly Wanda" had modeled for you. :1orglaugh

yeah just put the little bitch in his place...:thumbsup

I treat people with respect that treat ME with respect. If you're cool with me, I'm cool with you. If you come at me with some bullshit, I'm gonna come right back with it. Most employees are trained to turn the other cheek, where I told them to kiss my black natural ass.

Most employers didn't want to hear any back talk from a low level employee. Especially a black man who almost always posseessed a larger vocabulary than them. They hated that shit..They hated how I could tell them to fuck off in their own corporate language.

I'm too much of an asshole to work for others. I've been fired from damn near every job I've had. In fact, it's coming up on my two year anniversary of my firing from the consulting firm, which launched my porn career. IWhen they fired me for looking at porn on my computer, I walked out of there telling them to KISS MY BLACK NATURAL ASS! Now I make more than the heifer that got me fired and I make sure to remind the bitch when I send a departmentwide email to my old job saying I'm making more money than you now that I'm fired...and FUCK YOU"
email......

However, the job that I've had for the past year and a half, I've left on good terms. They treated me with respect and I returned the favor. If I ever go broke again, I know that I can just pick up the phone and get my job back there.

Anybody in this industry that I have dealt with on a business level, I have always paid my debt and did what I said I was gonna do. I won't EVER lick an individual customer's ass...Some things just aren't worth the $19.95

Some people can work for others...I'm not one of them. I knew that a long time ago...Long Live PORNOGRAPHY! Where an asshole can be an asshole....

Hey peckerwood....

http://www.blackvaginafinder.com/misc/whiteboy.jpg

I was with you till i saw that

cry me a river, you are black.

althought they say "no advertising is bad advertising", too. not that i agree or disagree with your cs, i take no stance on it :)

however, if someone has a good experience with a company, they tell one of their friends. friend forgets company, never does business. but, person has bad experience, tells 50 people, 50 people forget why they knew the name, but they knew the name so they do business with the company.

make sense? :)

let em know BVF...the mackhand is stronggg

Yeah, ya honkey cracker

have you ever said that in real life or do you just say it on message boards because your a little bitch?

more than likely the latter...I know it wouldnt be pretty if someone ever said that to me in my face..

but on a good note from BVF's site....


The convention that I went to was called Internext. It's the place where a lot of the big time internet pornographers gather to go to seminars, and check out new business opportunities. But most of the time, the networking is going on over some drinks or some good herbs being smoked. My first day, I hooked up with Playa of blackshawty.com, three cool niggas who work for West Coast Productions, and Tony of Nubianteaze.com, who's truck we rode around in most of the time. They came with some of that CRUCIAL Cali Chronic shit that had me bent over coughing. I'm not used to smoking shit like that at all. Also a nigga named "toodamnfli" had brought up some killa shit himself. We smoked a blunt of it in the bathroom at the Rumpshaker party. I was embarrassed to have them smoking on the shit that I brought with me. It didn't even compare.

Damn, I lost pimpdog's support, I'm fucked now!!

If stating the facts and telling you to kiss my black natural ass while I'm walking out of the door to start my own shit is CRYING, so be it....

I agree. No matter how much of a jackass a customer is, you MUST ensure that 'the customer is always right'. Some people you can never win over but you can still make money from them.

As DH said, that surfer will probably never subscribe to another site. We all lose because of that. And as quiet stated, a kinder note will avoid a chargeback.

Agreed.

The proof of how my surfers view me is right here:

http://www.blackvaginafinder.com/surfers

Y'all can stay on Fantasy Island all you want to. Tell Mr. Rourke that I'm dreaming about more traffic......I'm done


(gfy was fucking up so if I hit reply and you see two posts, it wasn't my fault)