hey paxum ... security image upload = E502 - Bad Gateway
 

i tried with different browsers but to no avail ... i am tired of lame replies like "use a different browser" or "make sure its file format bla and size bla" ... I KNOW ALL THAT AND TRIED but still ... all i get is NGINX error - Bad Gateway :mad: someone from paxum should try him/herself and have a techie look into it ... OK? tia :winkwink:

Hi Overload,

I'm sorry you're experiencing difficulties. Have you already opened a ticket in the Message Center about this issue? If not, please do so and our support team will assist you.

I will take a look myself and see if I can duplicate the error. Can you please let me know the following:

Which section of the site were you trying to upload the image to? Under what category?
What specific type of file were you trying to upload? (jpg, etc)
What was the filesize?
What type of browser are you using?

Thanks,

Ruth :)

ticket created (therefor the mentioning of lame replies ;)) ...

section: Protect users on this computer against password theft

Login protection is a secret photo that will be displayed on this computer only. Look for it every time you signin to make sure you're on a genuine site. If the photo is different you may have landed on a phishing site.

file is 15KB .JPG

tried with FF and IE = E502

thx for looking into it :thumbsup

I just tried to load a 15kb jpg file for Login protection on both IE and FF and it worked both times, so unfortunately I can't duplicate the issue.

What is your ticket number with us?

hey ruth :) ticket id #Ticket Id: #144521 ... if possible; cud ya add my profile pic https://gfy.com/image.php?u=58590&dateline=1231815886 to my acct? thx again

Hi Overload,

I just spoke to support. Your ticket has been escalated to the tech department since our suggestions did not produce the expected solution.

What you are trying to do; Login protection, is device-based. So every time you visit Paxum.com from the computer you are trying to upload the image from, that image will display before you logon. This way you will always be sure that the site you are visiting from that device/computer is paxum.com and not a phishing site. This feature is device-based though, so if you try to connect to your Paxum account from a different computer/device, then you will not see that image on display. Therefore, I'm sorry but we cannot actually do this on your behalf, since we are not on your computer.

As soon as we have any news we will reply on the ticket to you.

Thanks!

Ruth :)