Any android gurus here?
 

Bought the phone 5 days ago, and within twenty minutes of having it, it locked up with a black screen and was unresponsive. Since the original order was a gift, I took the 4G that was purchased and exchange it in store for a 3D, paying the $35 restocking fee, even though the phone was literally 2 hours old. Sprint is now telling me that they cannot help me and will not exchange the phone since I've had one exchange within the 14 days.

The phone got progressively worse and now locks up almost 15 times a day. It usually happens when I go to unlock the phone, or after it sits idle for awhile. I installed a program to capture the error logs but have no idea what they mean. Sprint had me do a factory and hard reset on the phone with no luck. The service center even ran it through their diagnostics program Slate and it came back fine.

Any help would be greatly appreciated!

Sprint EVO 3D

Android 2.3.4
Software # 2.17.651.5
Baseband version 1.06.00.1216
Kernal 2.6.35.13-g277012f (htc-kernel@and18-2 #1 SMP PREEMPT Mon Dec 12 15:59:16 CST 2011)
Build # 2.17.651.5 CL245066 release-keys


Logs -

--------- beginning of /dev/log/system
02-28 12:48:21.637 E/StatusBarPolicy
( 384): initial bt icon:false
02-28 12:48:27.563 E/ActivityThread
( 443): Failed to find provider info for android.server.checkin
02-28 12:48:33.612 E/Vold
( 135): Set handling read only 0
--------- beginning of /dev/log/main
02-28 12:48:37.796 E/mode10
( 460): Fail to load timeline from asset.
02-28 12:48:37.796 E/mode10
( 460): Timeline load failure
02-28 12:48:37.906 E/MediaScannerService
( 627): Failed to delete file /data/data/com.android.providers.media/pause_scan
02-28 12:48:37.906 E/mode10
( 460): Fail to load timeline from asset.
02-28 12:48:37.906 E/mode10
( 460): Timeline load failure
02-28 12:48:38.097 E/mode10
( 460): Fail to load timeline from asset.
02-28 12:48:38.107 E/mode10
( 460): Timeline load failure
02-28 12:48:40.569 E/MediaScannerService
( 627): Failed to delete file /data/data/com.android.providers.media/pause_scan
02-28 12:48:40.799 E/STT:mtd
( 154): mtd_open(): cannot find MTD partition [local]!
02-28 12:48:42.231 E/Rosie
( 460): snapshot failed
02-28 12:48:44.012 E/STT:mtd
( 154): mtd_open(): cannot find MTD partition [local]!
02-28 12:48:44.983 E/MediaScannerService
( 627): Failed to delete file /data/data/com.android.providers.media/pause_scan

Found another log file from another crash -

--------- beginning of /dev/log/system
02-28 10:04:15.303 E/StatusBarPolicy
( 385): initial bt icon:false
02-28 10:04:16.196 E/ActivityThread
( 417): Failed to find provider info for android.server.checkin
02-28 10:04:21.210 E/Vold
( 135): Set handling read only 0
--------- beginning of /dev/log/main
02-28 10:05:18.105 E/CameraService
( 140): Invalid picture count: 1
02-28 10:05:18.155 E/CameraService
( 140): Invalid picture count: 1
02-28 10:05:18.175 E/CameraService
( 140): Invalid picture count: 1
02-28 10:05:18.185 E/CameraService
( 140): Invalid picture count: 1
02-28 10:05:18.286 E/CameraService
( 140): Invalid picture count: 1
02-28 10:05:18.896 E/CameraService
( 140): Invalid picture count: 1
02-28 10:05:18.946 E/LocationHandler
( 1089): mLocationManager == null
02-28 10:05:21.138 E/mode10
( 442): Fail to load timeline from asset.
02-28 10:05:21.138 E/mode10
( 442): Timeline load failure
02-28 10:05:21.138 E/mode10
( 442): Fail to load timeline from asset.
02-28 10:05:21.138 E/mode10
( 442): Timeline load failure
02-28 10:11:13.111 E/###
( 385): mContext: com.android.systemui.statusbar.StatusBarService@40 539020
02-28 10:11:13.182 E/LOG_TAG
( 432): StartWidgetsServiceerror: widget overlay issue

http://forums.androidcentral.com/sprint-htc-evo-forums/ :)

Figured I'd check here first. :)

Take battery out lol j,k but try it

Seems like a MediaScannerConnection error.... search google for it

If nothing important is on the phone maybe you could do a new install or search google for your phone type and Android/firmware upgrades

is it an HTC? Sounds like it needs a new mainboard, sorry.

http://www.jedidefender.com/collect92/obiwan%20anh.jpg

Sorry, I had to....

I've been forced to do that every time it locks up. :(

If this is the same as a factory reset or factory data reset, I've done both.

Yeah, it's HTC. How do you figure it needs a new mainboard? Seems like a software issue from what I am reading.

You got a dud and your carrier is a dud too...


T-Mobile has always bent over backwards to appease me. Maybe you have a shitty plan? I dunno... I have fucked up many a phone and without insurance they send me a new one... Maybe you have a shitty plan? Did I ask that already?

wELCOME TO THE WONDERFUL WORLD OF ANDROID

Ohh... and did you join GFY to ask about an Android phone?

Everything data 450. $80 + fees a month. My plan shouldn't have anything to do with it.

Flash a custom ROM. Check xda-developers.com for details.

My phone does weird stuff too but usually when i'm trying do crazy stuff

Go here: http://forum.xda-developers.com/forumdisplay.php?f=1095

Go to the Q&A section
Read all the stickies in the Q&A
Go to the Dev section
Read all the stickies in the Dev section

Peruse through the various custom ROMs until you find a one you like with a newer version of android.

I'd suggest trying out the various ICS releases but you can stick with a GB release if you want...

Yup. You got me. I actually work at McDonald's, not the adult industry. Guess I'll leave now.

Take it back.

No it isn't.... A factory reset doesn't change your Android or firmware version, it just resets the settings. I'm talking about putting a newer Android or firmware version on it, search google or your manufactorers website if there is a new version available and how to put it on your phone.

Seriously.

Just go here. It's the best advice you have been given and will be getting in this thread.

http://forum.xda-developers.com/forumdisplay.php?f=1098

car wont start because it needs new tires...

A lot of HTCs are having problems with random crashes / rebooting and it often turns out to be hardware failure.

phones nowadays are rush produced and hardware flaws are common, high failure rate when brand new, but if ok they last forever, so if you get a bad one you should take it back and exchange it right away :2 cents: