Webair asked me 150$ to transfer a site from an account to another
 

I bought a site from a person, and i asked to webair to move it from his server to mine, and also the db....they answer that this fall outside their standard support parameters and deemed billable at their standard rate of $150 and hour. Lol

I can do it for 30$ :)

another webair succes story...

Can't you get your host to move it for free?

I can do it, it's not so difficult :) i asked them because i'm not able to create the domain in my server, so i also asked to transfer it directly, i didn't think can be so difficult for them this operation. Now i've asked them to unlock the domain so i can create it by myself.
But i think it's crazy they are asking money for this operation. I post this here so someone from Webair can read and reply

another webair success story

Not sure if youre a new client 0of theirs or what but I have never been charged a dime for that... Ive also had 12 sites moved at once, half with DBs...

Any host Ive encountered has done this for free and without hassle just cause they are happy to obtain your business...

Poor biz plan if you ask me...

If i remember well it's more than one year i'm with them, and i've a dedicated

Another spelling success story....:thumbsup


VforVendetta, hit me up directly and I can discuss this with you further.

Wtf is it with people? Such things cost and someone have to pay, simple as that...

Money goes around = economy!

So you don't host with them and you expect them to work for free? Is that it??

Hey Mike I just forwarded you an email about a consolidation from last week. Please get back to me once you get a moment, thanks!

Webair has always been good to me. VERY good actually. No matter the situation they always work with me. Their live help is second to none IMO, with all my other hosts I have to wait for a reply via email (annoying). :2 cents:

When I call my hosting company and ask them to do something, i EXPECT to get charged for that.... I hope he has to pay for this!

Why? Naked Hosting doesn't charge their customers on dedicated to do this. Hell they even update all of my WordPress installs if I don't feel like it. That's real support from a company who sees their customers as partners... the more successful their customers are the more successful they are.

1) your host must not be good;
2) they must not like you; or
3) you must be on a small shared plan

Everything has been worked out. Thanks for sharing your thoughts and comments. VforVendetta is in good hands at Webair. :)

Thats a lot of money for a simple transfer.. If i were you i would pack up my sites and move to a hosting company that actually wants my business, these guys with that rate obviously dont want yours :)

Admit it. You're doing it for free now, right? Just like it should have always been...

No, we have 3 racks of servers and if we ask for a job, we will always pay for the support (patching job,restart,installation,etc). I can agree that if you are paying for a support agreement this should be included. But the OP is not even a customer as I understand it, he should start paying and stop crying on gfy!

Everything should be free those days... porn...hosting services... yah..makes sense... :helpme

since when is stuff like this expected to be done for free by the host? :1orglaugh

If you have a good relationship with the host, sure they'll hook you up... but expecting them to perform webmastering tasks for free is a bit pushing it..

VforVendetta is a client. As simple as it sounds, moving a site is easy. But not every site move is apples to apples. There are many technical issues that could come up. How much data, same OS or not, configurations, accurate database info and some testing. If any new client signs up with Webair, we will absolutely, positively move the content from another host to our company- case closed.

I cant agree with you more. Webair is a hosting company that has other Premium Services available such as Cloud Storage, Cloud Hosting, VPS Infrastructure, Managed Hosting, CDN, Domain Registration and Web Design. We will be happy to write scripts, fix your database, and do other Webmastering tasks- but we charge accordingly as we should charge.

i got a server at webair once and they transferred like 100 domains from an old server to the new one

many a late night at 4am or 5am or 6am i am messing around and use their live chat for help and it never fails to put me in touch with someone that knows how to deal with the problem

People don't realise how intricate stuff like this can be....

Seriously, i would pay for it but i think it's a little bit too much. It does fall off "standard" support and i ain't a Web air whore by the way.

Sorry to disapoint ya

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You feelin it? Contact me today- tomorrow- whenever you want. I can customize a plan for you too- Get rid of those shared accounts- hop on a VPS- get full support- and free site migration- and a FREE DOMAIN for the life of the account!!

Mike

You think 3x annual revenue is what the average porn site fetches in a sale. I am going to call BS on your three rack claim when you're so clueless about this industry. NM your reading comprehension is so poor you didn't realize OP is a customer.

Yes I am a wannabe in this industry and my 3 rack has nothing to do with adult. This adult industry is just a fun side project. However I have business experience in the "real world" where 3x annual revenue is common.

Rude for nothing at all.... :helpme

Sounds nice, i'll get in touch after the weekend.

how does it fall off the "standard" support ?

If i understand it correctly, topic starter needs to move some content from one webair server to another.

Any half-decent hosting compay would do it free of charge. If yours wouldn't - you're hosting at the wrong place.

I have never been charged by a hosting company to move my sites onto their servers.

On most sites all you have to do is issue the tar command and then load the tar ball
onto the new server and untar it while maintaining the file permissions.

I hate webair but I have to agree, you should pay for this. It's not their problem that you can't move it yourself.

Agreed.

Something like this is mission critical, and time sensitive to be done right. If you expect it for free, then you tend to get it on 'their' timeline and it may not be a priority. Or they simply are not going to spend the time to do it right.

On something like this, where you want it done right and timely, I would pay for the proper attention to be given to making sure it was moved correctly, according to the timeline I want, and done right the first time. You typically get what you pay for.

No offense.

:2 cents:

That's what they all say. Pardon me for being skeptical.

What about the people that try it themselves, fuck it up and then need the host to fix it?

How come when you come on board they can migrate your sites quickly and easily but all of a sudden here its a big deal?

We are talking a Webair to Webair transfer.

Why should they be expected to fix any of it. Their job is to provide a working server, not to manage a site for the customer. This kind of thing falls under the category of basic webmaster skills. If you can't do this, you shouldn't be a webmaster.

They can migrate customers to their servers free of charge if they'd like to but they don't have to. It's a (stupid) courtesy they provide to get new customers on board. Existing customers can--and should--do it themselves. Again, it's not Webair's job to do the webmaster's job.

$150/hour for hosting support? I need to raise our rates!

If you do not know what you are doing, you should not try and do it yourself. If you fuck it up and need someone else to fix it, then you pay for it. Just as you can choose to pay someone in advance to fix it, and forgo the fucking it up part.

This is how it works at any other business.

Why do many companies offer coupons, new customer "packages" and discounts?

:2 cents:

http://b34nz.com/wp-content/uploads/...9543841060.jpg

Took me a minute but I found it! :)

You can argue all you want as somebody that owns a "hosting company" but your argument is weak when there are (better) companies out there doing it for free.

LOL shit

So the companies that install scripts whenever you want and keep them updated for you are what? Better?

Paging Brad Mitchell and SweetT ... what is the policy at your company for things like this?

I ask because I have experience with both of you and it seems like there isn't anything you won't do for your customers ... for free ... so what do you charge for the above requests for dedicated customers?

Is everything a sales pitch with you? Your a damn walking billboard.

Better for who? If there's a newbie webmaster and he finds a host that's willing to take care of things like updating scripts for him then yes, that host is better for him. I just think it's sad that this kind of thing is becoming the norm. A competent webmaster shouldn't need that much help.

They are free to run their business however they see fit. They are not a non-profit.

If you can't afford to pay them for babysitting the migration for you,... move.

:2 cents:

...............and how much do you pay for their servers and that level of service by comparison to many of the other web hosting companies in the market? You typically are going to pay a lot more for the same server there then you would at some place like a Secured Servers or Webair as an example.

In short, you pay a premium, and get premium service from the SweetP and MOJO's. With SweetP you will even sign a year long contract apparently. MOJO and SweetP prices are typically going to be more expensive for the same hardware, and managed support than many others in the same market. If you want to pay pennies, you get penny support. You are going to have to pay extra for those same levels of service at a budget provider.

You catching on yet champ?

:2 cents:

Natnet does it for free. Every time I asked the sites were being moved over within minutes after I talked to them. They've moved hundreds of my sites several months after I started hosting with them. It's been a while since I had a server with them but I'm sure it's still the same great support.

Yep. They do cost more than a lot of other host, you got to pay for support like that.

I'd shit a brick if someone explained the joke to me.

Maybe.