Zombaio owes me 6000$ , not paying me.
 

Heres the letter I recieved from support:


2011-07-01 05:01
GMT 2 Dear *****,

The complaint we've received is regarding your sites containing very little content and the content has not been update for quite a while.

Therefore the account is under investigation and the funds will be held until we know if the card associations decide to issue fines to us for this. While the investigation is ongoing new sign ups will be blocked.

You will be notified as soon as we know if the card associations chose to issue fines or not but I'm afraid I can't provide a ETA yet for this as it's up to the card associations.

Best Regards,

*****
I have over 100 full videos on my sites, Not to mention their support was so slow like 15 days to explain me whats going on.
So now they have investigation because I havent updated my sites?
Thats big bs, I wonder if anyone else dont get pay from them.

what are your sites?

Why will I post my sites on gfy? just tell me one good reason.

why not post it?

Sooooooo... processors are now going to dictate how much content is in a site and that they have to be constantly updated????? Nice.. Guess there will be a shit load of sites closing down if that's the case.

Well, if your tour says you update weekly and you have not updated in 6 months, then people have a complaint that may be valid.

So look at your tour since you do not want to show it here. If it says that kind of stuff and members complain you are not updating, you may be fucked. Try updating if you are not.

SITES HAVE TO UPDATE IF YOU SAY THEY UPDATE ON YOUR TOUR. GET IT?
He wont show site so makes us suspect he is saying he updates and does not. Sheesh.

We get paid from Zombaio like clockwork, as does CCBill. - Both are great companies.

epass to zombiao scam!!

I never wrote or mention that the sites has updates. So its not the case.

At least, processors that are looking for any excuse not to payout because they're probably having financial troubles of their own. Sinking ship?

Their email sounds like some bullshit excuse.

Never heard of the card associations to issue fines for not updating a site or not enough members content, especially not to an IPSP. This doesn't make any sense. It sounds like Zombio has some more serious troubles with the card associations.

It is a tad weird if zombaio dictates how much content or updates there should be. If someone doesnt like it he can cancel or ask for a refund.

Its also weird you dont want to tell us what site it is, because it may be helpfull to give you any answers.

Is there a reason you dont want to post the site in question?

I dont want to give my ideas of good converting sites.

oh boy... zombaio is going down hard

nobody wants to steal a $6000 website idea so why don't you post your site/program since you already called them out, otherwise just get another processor or build some more sites

WTFF?????Why would they care if u have more or less content?

Understandable. If you rather talk about it in private hit me up on icq (im processing with zombaio and epoxh too)

How high are your chargebacks? What % are you at?

If you are at a low % THAT is not a good sign and sounds shady as fuck.

If you come to the boards with a serious allegation like this you have to be prepared to back it up.....and absolute basic of that is revealing which sites you are talking about. Secondly you should be telling ALL the story not just the bit where they are not paying you.

If you can't do that, then nobody will take you seriously, and you will end up rightly banned.

My guess is that there have been a lot of chargebacks or complaints about your site and Zombaio have put payments on hold to investigate. I don't want to have to be always the only one defending Zombaio, but fact is they have always done right by me and many others and I am sure there is some explanation.

:2 cents:

I have only 0-1 chargebacks or refunds per month

What is the percentage? If you get 4 signups a month and one charges back you're at 25%

So tell us the percentage

He said the site makes 6k so that couldnt be it.
I never had any pribs with zombaio either, so they are good in my book to be honest.

Sounds dodgy.

something is going on for sure :)

how much is 1/130 ? 0.033

Well, that is very, very low and I would question their motive for keeping your money.

I thought you only flogged domains and tried to stir up racial hate.

Paysites is another string on your bow

Bring back AJC

bookmark

very very weird ...

Was the block from one complaint or several? Can't see a processor suspending anyone unless theyre losing money on you account or closing shop. Since no one else is having an issue it seems to only be your acct.

why would the amount of content matter, you could be selling 2 videos and do lots of sales.

looks like they are trying to avoid the payout

Bastards :mad:!

There's probably a lot more to this than we are seeing.

Yeah pretty unreasonable for a 3rd party entity keeping money that was not theirs to keep.

Its not like we have some precedent of this stuff happening...

IBIll
Epass
Paymonde
ecommerceglobal
the list goes on and on....

You certainly have my sympathy as I know that sting of theft/fraud all to well.

There are ways to fight back and the first step as always is to open up your very own
G.F.Y. SUPPORT TICKET

I was having trouble collecting payment from a company called 2000charge.com after opening my own G.F.Y. support ticket I am happy to announce that they paid me what they owed me this morning!

Bump for an answer ...

Does your processing agreement allow them to do this?

Some processors require a minimum number of updates per period. Does Zombaio has anything like this in their TOS?

Thanks man, but I think it will take a while as they said they dont have estimated time for the investigation he wrote me this:

They have notified us that they have initiated a investigation and we do not yet know if they will choose to issue a fine. Until we know if they will fine us we can't release the funds I'm afraid.

I will inform you as soon as we receive further notice from the card associations and if they choose to not fine we will release the funds on your account.

Your account will remain open but new sign ups has been blocked during the investigation.

Best Regards,

Its bullshit, its YOUR money. I am definitely never using them again after all the shit thats been going on. They will be gone soon.

I was asked to go in here by a client.

Every story has two sides. To go out with a general statement, this is how Zombaio see content issues:

First of all we have a program we call Certified Site, which can be found here: https://www.zombaio.com/certified_site.asp.
Every one of our sites are participating in this program, and we do everything we can to make sure all our clinets are good
clients with site content reflecting the promoted content.

Second, we have the following in our terms Zombaio Agreement, appendix ZUP (Usage Policy) §3 , T:
T. If client chooses to utilize the rebilling option for sites containing members’ areas, the members’
area must be updated in a time frame that is equal to or less than the rebilling cycle. For example, if the client
bills every thirty days, they must update their members' area at least every thirty days.

Why?
Because, if a cardholder joins a program and discover missing content or "oversale" he will issue a costly chargeback.
Zombaio are not allowed to have more than 1% chargebacks on the whole portfolio at any time. That is why we and our acquirers look very seriously on content issues.

In our agreement with our acquirers, we can get fined for content issues. That is why we sometimes have to investigate our clients sites which happend above.

We would never hold any funds more than necessary!

Stay away from Zombaio if you value your bussines!

Stay away from the trolls in this thread if you value your rep...lol

There have been some weird attacks on zombaio lately...I believe it is by other processors and or shady peeps running scammy sites. IN almost 2 years we have never had any issue with them and know many satisfied customers.

I know all about ibill and others...but i would be very surprised if something like that is going on with zombaio.

so all sites must update at least once in 30days if they use a 30day rebilling price?

what if a site has only streaming movies and members want to go back after 30days to stream the same movies again?

what a hunk of junk this is!

so you are not currently holding $6,000 of his earned money?

:helpme

you may like it or not, but if it is in their TOS, I don't see how anyone can complain. I mean, there is a reason why companies have ToS, if you decide to ignore them, then deal with it

well in that case what a hunk of junk tos this is

By the agreement yes. That is because some webmasters puts up an incredible amount of URL's, with very good looking fronts and tours, but when the member joins, he only get a hand full of movies. The webmaster promises content updates, that never happens. That is why this is in the TOS. I can almost say that every processor have or should have this in their TOS.

We will of course never jump on a VOD site that is not receiving any complaints. And if it does, we will do an investigation ... and when we do the investigation, we will notify the webmaster. The thread starter was very fast creating this thread.

Our primary target is to INFORM the webmaster about the problem, then work TOGETHER with him/her to solve the problem. And the problem from our side is the complaints, not the update cycle it self.

If site does not update people should cancel their membership.

Zombaio need to concentrate on their own workmanship, introducing a new processing system that did not work properly, no rebills processed for past month.

The card association issues fines for sites no updating?


wow

We are concentrating on our own workmanship. We are keeping the portfolio the way the card schemes want it, so we don't jeopardize it.

We had scrubbing problem with a new acquirer which is solved and the rebills has been running for days. If you are a client, you should know this....

If you are a client, and have questions about the billing cycle or content update concerns, please contact our customer support via the ticketing system, phone or via the live chat. They will help you answer TOS related questions.

99% of you should not worry, if you belong to the 1%, you already know it.