Talking to an idiot support rep
 

ero-advertising.com needs to get their shit together and monitor their employees.. the guy I am talking to is one ignorant motherfucker

rude as hell and knows nothing about nothing .. totally useless tool :2 cents:

Some reps are the worst. I try to avoid them like the plague

Try to talk to another rep, if they have one :)

Dude i had a guy with a tracking software actually persuade me to not buy his product before.

Judy is the best to talk to there

Hi,

First of all.. im sorry to hear this, i wanna figure out who did this so that we can take the right actions.

Can you send an email with the name of that Rep? jan[at]ero-advertising.com ? thanks

Rut Ro !

Reps Pulled !

I think it is the Dutch support guy .. his name is Johan .. he is very annoying to deal with .. has all sorts of issues all the time either with email or icq

email sent .. owh no not send email server is not working
icq added you .. owh no server could not connect and could not add you

has an excuse for everything and generally appears totally ignorant and clueless

my first conversation with him a couple of days ago he just flat out dissapeared at 5PM in the middle of a conversation .. guess he works 9 - 5 , still would be nice to actually warn the person you are talking to that you finish work and have to end the conversation

he always says he will get back to me either by email or icq but never does

I could go on and on .. he seems pretty ignorant ;. sorry :helpme

Someone is getting fired :1orglaugh

back to frontpage .. wonder if there will be an update by ero ads

100% no excuses for that. Even if you have somewhere super important to be you just let the person know.

I do not think he is ignorant, arrogant yes

being arrogant against customers is enough to classify you as ignorant :2 cents::thumbsup

Yup, it only takes 2 seconds.

Very unprofessional...

Jan's the man and judi is amazingly smart and HOT :thumbsup:thumbsup

idiot support rep? is that a support rep for idiots?

something like that ! :1orglaugh:thumbsup

fire the retard

Fire him!

Role: Support and Sales Agent

Job Description
Title:French Sales Agent

Responsibilities: The Sales Agent is responsible for negotiating and selling the eroadvertising suite of advertising solutions to advertising agencies, medium-large businesses located nationally, negotiating with big and small advertisers and bring support on the local market. The Sales Agent will develop account opportunities; define the eroadvertising product offering and close opportunities that meet their clients’ business objectives.

Qualifications: A minimum of 1 years proven direct sales experience preferably in online advertising sales.

Candidates must have extremely strong skills in initiating high-level contacts, and must have excellent communication and interpersonal skills.

Proven negotiation skills are a must. The ability to generate new business from existing relationships is preferred. Minimum 8 hours working mon-fri mostly from home but from time to time can be requested to work from the office.

Additional Qualifications/Skills:

Team player
Ability to self motivate and work independently in a fast-paced environment
Strong computer skills mandatory
Email your CV in English today to : judy(at)ero-advertising.com

DONE lol

In this case, it looks like it.

Hello,

Regarding your experience with our customer service staff at EroAdvertising:

We are deeply sorry to hear you had such a bad experience and we can understand that it certainly leaves a bitter after taste! I certainly would like for you to have a positive experience with our company and I can ensure you that I will follow up on this issue personally and make sure that everyone is aware of this.

I do hope you give us another try, as I'm sure we will be able to assist you, without any problems. In the future, please feel free to contact me at [email protected] with any concerns or problems.

Thank you.

See Judy is the Best

I've dealt with Johan many times before and never had a problem at all, always been very helpful and tries to get answers for me ASAP.

Like most people, some will have good days or bad days. Not sure why people calling for someone to be fired over an incident or two... I've had bad dealings with many people before from other companies, but never have I requested that they get fired because of it... I just put it down to that person not connecting with what I'm asking or they're having a bad day, if they continue, then I request I deal with someone else other than them.

Think people need to have a little more consideration for others...

I could be an idiot on the phone, if anyone wanted to pay me to be?

We have dealt with ERO-Advertising for several years, always professional, curteous, timely response. They pay like clock work, even faster sometimes:winkwink:

Sorry to hear the OP had problems, but its no reason to tar and feather the whole company, over 1 rep. I am sure Jan will make this right and you can always deal with Judy:thumbsup

do you like poo?

CurrentlySober 1 cup :)

Hey Judy... Comment ca vas? :winkwink:

Salut:) ca va bien :thumbsup J'espère que tu vas bien !

ok I will send you an email..

do you also use ICQ ? it is listed on your support page but have not been able to get any reaction there .. maybe better to remove it from the contact page if you dont use it

I've dealt with Johan many times in the past, he's always friendly and professional. Like someone else posted here maybe an off day? Not like it's an excuse but it happens. Hope it all gets resolved for all involved.

I think he is an idiot .. he takes one hour to respond to ICQ in the middle of a conversation and gives as excuse he is having 7 convo's at the same time .. I mean really ? 7 ? that is too much too handle and takes you one hour to respond ?

even if one of those convo's was a big issue .. you could at least notify me of it

on other occasion it took him one hour and a half to respond and when I told him jokingly "quick responses is not one of your strong points" he replied .. that it actually was but not when on break ?

I mean WTF ? you work a 9 - 5 and around 2 pm in the afternoon you take a break of over one hour ? lol ?? really ? thats just bullshit ! and yet again , even if it would be for real . you could at least notify the people you were still actively conversating with :2 cents:

Johan = worthless imho :warning

Let it go dude, seem like you're on some sort of vendetta... More important things in life to get worked up by...

ha .. I have "let it go" only reason I posted more details about what went wrong is because the thread became active again .. and even more, became active with people appraising this peticular support rep .. :2 cents:

Well now since you mentioned how he gone right at 5pm,had same case on th support,i guess they do everywhere with such a time shift.But on th i got auto message how shift is over and how should i wait certain time to get support again.Also today i started testing ero-advertising and it seems they are very good,but what sucks their statistic is now on maintenance,looks like i picked a bad day for testing.
And Judy,you should remove ICQ contact from contact details if you dont use it.

the stats are on maintenance every day in my experience .. and yes Judy does not seem to use ICQ :2 cents: