Paxum - Identity Documents Expiry Date - Important Notice
 

Hi all!

In order to avoid any confusion or concern I thought it wise to post a thread about the request placed inside all clients Paxum Account Admins today.

When you login to your Paxum account, ALL CLIENTS will view the following message:

Please be advised that we have never requested Expiration date before, but in order to maintain accurate records, and to avoid any confusion over submitted documents, we do need this information from you.

Please update your profile by providing this information as specified in your account admin. (Simply click the link you see when you login that says 'Identity Documents Expiry Date' and you'll be taken to the appropriate location to complete the update).

We value your business and appreciate your understanding of this important matter.

If you have any questions please don't hesitate to get in touch directly, or post them here if you prefer.

Thanks everyone!!

Ruth :thumbsup

huh what?

Most picture ID's have an expiration date. Like Passport, Drivers License, etc. They all show an expiration date. That is all that we are asking for with this request. I hope that clears it up for you Agent488 :thumbsup

the expiry date is on the id

yeah updated my expiry to july 20 3056. all good. thanks.

just kidding.

All data sent, if you can check your mail for little help :)

done......

:1orglaugh:1orglaugh:1orglaugh

So, I sent my new ID in like 2 weeks ago. I need to do it again? WHY?

Please resend my DNA kit, and urine sample cup. I still haven't received it. Btw, when my DL expires, do I become a different person? Thanks!

Mine is telling me that I need Proof of Identity again. I need to upload all documents again?

Do you have problems using your paxum card yesterday/today?

It's also telling me that you need an expiration date for my corp papers. Do corp papers have an expiration date?

Ruth, seems like you're requiring expiry date for my other docs. Other than ID (drivers license), I've sent proof of address i think. These docs such as bank statement and corp registration don't have any expiration dates, so after i hit submit with driver license expiry I get this error for the other two documents listed:
> Errors :
> The Expires Date field can not be empty. Please insert a value for this field.

Do I have to put zeros in for these docs in order to be able to submit DL's expiration?

Thank god it's friday!!!!!!!!!!!!!!

Everyday there is a thread about this wtf lol :D

I take that back, I didnt need to send it my new ID again... but for some reason your system made me put the date in twice for my new ID and it also made me put in the date for my old ID. Wierd.

Yes it is Moe. Unfortunately due to the fact that we have thousands of clients we simply don't have the manpower to individually go through each account and view the expiration date and note it. It is a LOT faster to simply ask our clients to insert the information. We do appreciate your assistance :)

hahaha thanks Agent!

I got your mail, I'm sorry I haven't had a chance to respond to you yet. Support will definitely be working all weekend! Please don't worry :)

Awesome, thanks!

The Expiration Date request is only asking for the date. We do not need a new upload of the ID for the expiration date, we simply need the information to be typed into the appropriate section of your account. Sorry for the confusion.

I would certainly hope you wouldn't become a new person! With KYC we need all documents to be valid. Providing us with the expiration date for your document(s) simply enables us to be more efficient with compliance.

Proof of identity would be your picture ID. It's possible the original upload wasn't in color or was grainy, or uploaded to the wrong section. Please reupload if you can, or if you don't believe this should apply to you, please contact support by opening a ticket or emailing them ([email protected]) and ask them if you need to complete the reupload.

I'm looking into this right now since most corp documents don't have an expiration date. We will adjust accordingly within account admin, please bear with us.

As stated above, I'm looking into this and we will adjust accordingly. For now, please go ahead and insert 0's for those documents that simply don't have an expiration date.

Can't Paxum look at the IDs and see the date and enter it in?

Edit: I see you answered this above, must have been typing at the same time.

Yeah, the numbers are just too many for us to be able to individually check each ID. If we could, we would, but thankfully we have excellent customers who are willing to work with us :)

This makes sense, but why can't they put it in when we put in our new ID's? Just a thought for the future. Surely thousands don't sign up or update new ID's at the same time.

Just so you know, zeros didn't work

We need the expiration dates in order to know when to request new ID's to be uploaded based on expiry. All new accounts will be required to provide this information upon sign-up, so moving forward we won't need to do a mass request for this again.

Hmm.. I'm sorry that didn't work, I figured that it would. This is being investigated now though, so if possible, please wait to complete this update and I'm sure it will be changed over shortly. I will update this thread once it has been fixed. Thanks for your patience :)

Why? Is a persons identity going to suddenly change once their documents expire? If you've "validated" that a person is who they say they are with the original documents, what possible good reason is there for you to have an updated copy?

For the same reason that you can't open an account with expired ID. In keeping with KYC we must have valid documents for all our clients. We must abide by the rules and regulations laid out to us by the banks and card issuer. We must comply with their rules, and to do so, we need our customers to provide valid documentation.

Good for almost as long as a google cookie!!! :thumbsup

If you do NOT have an expiration date on your identification; ie: Drivers License in Europe, etc. then please insert TODAY'S DATE plus 10 YEARS.

ie: exp date - 04/15/2021

The request for expiration date on corporation documents has now been removed, so everyone should be able to update their accounts now.

:thumbsup

I keep getting that email (5 times in the past 3 days). I have already uploaded my DL and it was approved 2 days ago. Until this is cleared up on your end I wont be using your service.

We sincerely apologize for the additional emails that were sent. Our mailing software malfunctioned and sent the email more than once. We only meant to send the email once.

Please disregard those emails if you have received notification from support that your account is okay.

Clusterfuck.

Thanks. I was going to ask that about the exp..

Done, and thanks for the post; I come here more often than I drop by my Paxum account... actually because it's new, and I'm waiting for the card - I noticed my account is at negative 40-something because of the card fee.

Do you still send out the card or does it only go out after the account goes above zero??

:D

Thanks! The card is sent out regardless of your account balance. You don't need funds on your account in order to request the card and have it printed and shipped to you. :thumbsup

This is really starting to piss me off big time.

I only have ONE photo ID - my drivers license. Because I live outside US/Canada they say I need 2. I emailed support and the reply implied a copy of birth certificate is okay... I dutifully upload it and it's rejected.

Like many I use a PO Box for all business and PERSONAL mail. I am struggling to find a single utility bill or similar that has my street address - NOTHING gets sent to my home mail box.

those who dont learn from history are doomed to repeat it

fucking-around-and-business-discussion/825542-verification-requirements-epassporte-account.html

yup, no more paxum for me.

Then you log in to the ticket system to question the rejection emails (as they tell you you can) and the tickets are locked/closed!

Please get in touch with me.

ICQ #233-854-608
AIM/YM/SKYPE - PaxumRuth
Email [email protected]

Thanks, Ruth :)

Please check your mail. I sent you two emails. :thumbsup

lol, same here...

Thumbs up to Ruth for sorting my issues out. All good now.

done and when does my card comes to daddy?

I remember when I setup my epass account it took about 6 weeks to get everything in order. A lot of good that did

I opened a bank account in 1989 and showed my ID to the bank officer at City Bank, years later it became Great Western, Washington Mutual, WAMU, and is now Chase.

They never asked me for my ID again.

Oh wait. That's a bank where my money is safe.

Never mind.

Customers? Don't you mean hostages.

Seems like if the hostages ("customers") have to do your work, they should get paid with a credit, doesn't it?

Drivers Licenses over here have no expiration date.

Lazy ....

If you do NOT have an expiration date on your identification; ie: Drivers License in Europe, etc. then please insert TODAY'S DATE plus 10 YEARS.

ie: exp date - 04/15/2021

:thumbsup

its asking me to verify my penis size , when I first applied I said 7 inches I need to find ruler and snap pic now

updated , I was actually at 7 1/8 inches....

thats soft btw...