anyone from paxum??? ultra urgent!!!
 

I took out ~$250 from the ATM, and it only give me $15 dollars out in cash and it 'swalloed' the rest meaning it took it from my account but I didn't get the money!! I called the ATM company they said I have to talk to you Paxum so you reverse the charges!!!

Please someone contact me ASAP!!!

sucker...........

indeed. just my luck.

I once forgot to take the money out of the atm with epassporte.
The procedure was that first I needed to wait for the end of the day to see if there was a difference in money given out by the ATM and money that should have been given out by the ATM.
The bank (ATM owner) told me the next dat this was not the case. Epassporte then asked me to send them a receipt.
I could not send them the receipt. I had forgotten the money and one does not take the receipt and forget the money right?
Some lucky person in line of the ATM took my money or epassporte did.
I was out 250 euro.

What does that have to do with anything? ATM has a +19,000 balance, my statement has a -19,000 balance they didn't give me. Paxum reverses, ATM bank checks their accounting, they confirm, all is clear as pie. This is all electronic with a footprint.

I just wish someone from paxum can contact me asap!!!

What do I care?
Wait for their timezone and contact them directly then.
:321GFY

Paxum advertises 27/7 support if I'm right so what tinafaye is asking for is absolutely normal.

TinaFaye, I am 100%b sure there will be no problems and you won't lose a single cent :pimp

-=- Calm down Dear Gentlemen -=-

I bet the owner of paxum has taken off with attila's $235 :P

Did you keep the ATM receipt? Otherwise won't be able to prove you dind't get the money

You word it so much better.
:)

Tina you will need to login and open a ticket submitting your issue

chris

No need to wait for any time zone unless you are wanting phone support.
Ticket support is 24/7

"MAXIMUM OVERDRIVE" ??? :Oh crap or would that be Paxumum Overdrive?

http://img.listal.com/image/1365747/...screenshot.jpg

Paxum support is useless.

The owner of the ATM says to contact paxum and they should do a chargeback
Paxum says that the ATM owner should help me, so call them.

Well guess what Paxum, I called them yet AGAIN, and I was passed around to 3 different people at OTP Bank and they said YOU have to do a chargeback for 19,000 because their atm machine only gave me 1000!

So why won't any of you help me take care of this? Why are you sending me in circles paxum??

paxum has some of the best support, email: [email protected]

So bank tells you to contact paxum and paxum tells you to contact the bank? Do I get this right? :) This is retarded.

PAXUM's already got your money Dude!!

It will be interesting to see how this turns out.

What do you expect from an offshore Belize pseudo bank?

I expect them to do a chargeback for 19,000 RSD as the OTP Bank suggested.

Tina ,
Sorry about the responce you got back from support - they might of not understood your question.


Generally when an ATM gives an amount that is less than what is requested it is due to the atm running out of money or the money getting jammed when dispensing your cash.

The ATM's bank will normally notice this at once they "settle" their transactions the 19,000RSD will be credited back to your card.

In the event that this ATM's bank does not work like this or for some reason it does not detect that the machine gave you less than what was requested you will be sent a charge back form by us and you will fill it out and we will process the charge back for you.

Hope that clears it up and if you want me to stay on top of this for you and keep you updated shoot me an email - [email protected] with your email ID.


Chris

Thanks Chris, sending you now an email.

Also as for support hours - we have 24/7 ticket response. They can help with basic request or issues you are having but with a larger issue such as an atm machine not giving out the correct amount will have to escalated to management that is not staffed 24/7.

This is not ultra urgent

I blame OTP Bank [biggest hungarian bank... :pimp].

No need for headache, everything is gonna be allright!

Peace

Matyko

Agreed!

People should call things for what they are, not overstating ones cause. Ultra urget would be something which is on fire, or being destroyed by the minute as we speak, now that's "ultra urgent". A person going through the ice on a lake is also ultra urgent.

Right should of course be right, but this is far too unimportant and allows for plenty of time to both investigate and correct, so it's not even remotely urgent.

Perhaps we could call it 'Epic' instead?